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Anthony M. Valdez ad4yx1@r.postjobfree.com

Fresno, CA 93711 • 415-***-****

Director of Operations

Results-driven and accomplished leader with extensive experience in hospitality and food industry. Proven track record of building strong brand, identifying market potential, and fostering high-performing teams for impactful results. Known for overseeing multiple restaurants and driving operational excellence. Adept at designing and implementing strategies to enhance guest experiences, increase revenue, and improve overall business performance. Skilled at team leadership and development, cultivating culture of excellence, and ensuring high-quality service delivery. Demonstrated expertise in optimizing efficiency, controlling costs, and achieving financial targets. Instrumental in building strong relationships and collaborating across all levels of organization. Areas of Expertise

• Restaurant Operations Management

• Customer Service/Support

• Menus Development

• Continuous Process Improvement

• Cross-functional Collaboration

• Team Leadership & Direction

• Nutrition & Sanitation Regulations

• Communication & Negotiation

• Quality Standards Assurance

Career Experience

Restaurant General Manager, Bangars Management Inc, Visalia, CA 2021 – 2022 Communicated with Store Managers on daily basis for providing guidance and training on optimizing store operations, including labor management, food cost control, customer service, and drive-thru service efficiency. Offered coaching and support to address employee- related matters, conducted hiring and training processes, facilitated terminations, and managed inventory/ordering processes. Key Accomplishments;

● Spearheaded portfolio of four Popeyes Restaurants as Franchise General Manager in South Valley, California.

● Achieved fastest Drive-Thru (DT) service times in California by using exceptional operational efficiency and customer service excellence. Director of Operations, Port of Subs Inc, Fresno, CA 2018 – 2020 Oversaw daily functioning of corporate training store for ensuring delivery of high-quality products, exceptional service, and clean environment for customers. Collaborated with franchise owners through training sessions, one-on-one meetings, and financial consultations to verify consistent delivery of quality products, exceptional service, and clean environment in respective stores. Delivered guidance on implementing financial processes to optimize sales, control food costs, and administer labor efficiently. Key Accomplishments;

● Headed operations for corporate training store and supervised 29 Franchise-operated stores across California.

● Utilized exceptional leadership in instructing and executing cost and control strategies for franchises. General Manager, Chukchansi Crossing Inc., Coarsegold, CA 2017 – 2018 Oversaw entire process, including vendor acquisition, recruitment and training of staff, establishment of retail policies and procedures, and deployment of exclusive discount programs for tribal members. Cooperated with financial director to manage financial statements, profit and loss (P&L) statements, and set ambitious financial goals. Pursued acquisition of franchise store in partnership with Starbucks Company. Key Accomplishments;

● Directed launch and management of state-of-the-art, multi-million-dollar fuel station and travel center for Picayune Tribe.

● Exceeded all performance objectives established by Tribal Council by leveraging exceptional results and surpassing expectations. Manager, Food & Beverage, Chukchansi Resort and Casino, Coarsegold, CA 2017 Enforced strict adherence to company policies and procedures for driving all daily activities aligned with expected operational standards, merchandising programs, and budgeted financial targets. Key Accomplishments;

● Supervised operations of four food and beverage venues within dynamic casino environment; resulting in maximizing sales while prioritizing exceptional customer service.

● Applied customer service training programs for employees; enhancing customer satisfaction and improving service delivery. General Area Manager, Starbucks Corp, Colma, CA 2013 – 2016 Motivated partners to deliver exceptional customer experiences. Managed various operational aspects, including scheduling, ordering, hiring, training, and labor control. Conducted shift supervisor development class and coached Assistant Managers for advancement into Store Manager program within district. Engaged in community outreach initiatives to support local programs and donations. Key Accomplishments;

● Trained and mentored team of eight Shift Supervisors and 40 partners in high-volume Drive-Thru store, while overseeing management in three additional stores within district.

● Implemented business management strategies; resulting in increasing customer base, sales growth, and top-performing results on profit and loss (PNL) statement.

● Successfully turned around underperforming stores, transforming into top-performing establishments in terms of sales and customer satisfaction.

● Revitalized struggling store within a span of nine months, successfully transitioning from financial loss to profitability; recognized as “Manager of the Year” for outstanding achievement. Assistant Manager, Dining Room, St Anthony Foundation, San Francisco, CA 2009 – 2012 Administered management of three dining room programs, including all aspects of personnel management, such as hiring, training, disciplinary actions, and terminations. Managed menu preparation, food and equipment ordering, and day-to-day kitchen operations. Oversaw two Truck Drivers responsible for pick-ups and deliveries of donations using foundation trucks. Key Accomplishments;

● Monitored Executive Chef, three Front-of-House (FOH) Chefs, and two Back-of-House (BOH) Chefs.

● Led team of three Crew Supervisors in job training program and supervised 15-25 participants in job skills program.

● Successfully developed menus aligned with organizational goals while adhering to budgetary constraints; resulting in achieving balance between culinary excellence and cost-efficiency. Additional Experience

General Manager/Training Manager, Northern CA Accor Hotels, Walnut Creek, CA Director of Food Services, Redwood City School District, Redwood City, CA District Manager, The Discovery Zone, Redwood City, CA Director of Food Services, Aramark Corporation, Woodlake, CA District Manager, McDonalds Franchise, Sanger, CA

Store Manager, McDonalds Corporation, Fresno, CA

Education

Business Administration Fresno City College, Fresno, CA

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