HEMANTH BABU CHINNAM

Ph: 901-***-****

Email: ad4yvv@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 7+ years of experience as certified Salesforce developer involved design and develop lightning components, lightning locker services, classic to lightning migration with Sales cloud, Service cloud and deployment of applications using Force.com.

Created Lightning Components, added CSS and Design Parameters which improves performance.

Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Community Cloud, Call center, Chatter & AppExchange applications.

In-depth knowledge in developing Apex code within Governor Limits.

Experience in Data Loading using Import Data Wizard and Apex Data Loader.

Experience in Salesforce.com Development using Force.com, Visualforce and Apex.

Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.

Experience in creating Lightning Components using aura framework, creating Visualforce Pages.

Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.

Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.

Experience in building re-usable Lightning web components and using Lightning Framework.

Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization.

Worked on both the lightning frameworks Aura and LWC.

Proficient in creating custom objects, Role-based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.

Performed validation rules, workflows, e-mail services and approval process using customization and Apex.

Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex-managed sharing rules.

Accomplished case management automation (on case object) to track and solve customer’s issues. Implemented Email-to-Case entry and Manual case entry for entering customer’s cases in Cases Tab.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, and Service Cloud.

Involved in end-to-end QA and UAT testing and validation.

Proficient in Data migration and Integration using tools like Informatica on Demand, Data Loader and Force.com migration tools.

Experience using JIRA for issue tracking.

Provided customers with best practice solutions related to Salesforce CRM.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Great involvement in creating Lightning Apps, Components, Controllers and Events.

Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lightning (Pages, Custom Components, Apps), Lightning Actions and Events, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots, Sandbox development and testing, SOQL, SOSL, Ajax Toolkit, Lightning App Builder, Lightning Out, Lightning Bolt, Salesforce Lightning Design System (LDS), Aura and Lightning Frameworks

Salesforce API Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

Virtualization Technologies

VMware, Citrix, Amazon Workspace

DevOps Tools

Bitbucket, SourceTree, Atlassian Jira, HP ALM

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Collaboration Tools

Microsoft Teams, Slack, Skype, Outlook, Jira, Confluence

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS, JavaScript, SQL, PL/SQL, jQuery

Database

MySQL, SQL Server 2008, Oracle

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Productivity Tools

MS Office (Word, Excel, PowerPoint), Adobe Photoshop, Adobe Premiere Pro, Silverlight, Eclipse IDE, OneDrive, Google Drive, DocuSign

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Documentation/ Project Management:

Sharepoint, MS Word, Jira

OS & Browser Platforms

Windows NT/ 2000/2008/2012 / XP Pro/Vista/7/8/10, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer-1

WORK EXPERIENCE

Client: Abbott Labs, USA

Role: Senior Salesforce Developer 02/2023 Till Date

Responsibilities:

Effective communication with Stakeholders and Business Users to get the requirements translated into Technical Terms.

Worked with LWC for various customizations.

Created Custom Data loader using LWC to bring the data into Salesforce from Workday and Saba.

Worked on converting most of the logic from code to the flows.

Involved in business conversations to figure out the best solution for data migrations from Various Databases.

Developed Apex classes, Visualforce pages, Aura Components, LWC, Flows, controller’s classes, Batch classes and Triggers for various functional needs.

Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

Created field service lightning setup for multilevel service territories that represent the regions where your agent and technician can work.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Created the service resources and created functional territories, like field sales versus field service.

Designing treatment plans, shifts, calendar on the FA page in Field Service Lightning.

Developed component using Lightning Aura Framework.

Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.

Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Worked on the integration of salesforce with steel brick to generate quotes, invoicing and discounting with CRM data.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, custom elements, templates, ECMA Script, events.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.

Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.

Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Developed SOAP and REST based web services used for custom development.

Environment: Salesforce.com platform, Salesforce Lightning, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, Angular is, CICD, GitHub, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Client: GetInsured Inc, USA 03/2022 – 01/2023

Role: Senior Salesforce Developer

Responsibilities:

Designed, developed, and deployed Apex classes, Controller classes and Apex Trigger for various functional needs in the application.

Schedule’s retrieval of report data with analytic snapshots to dump the data on a daily basis.

Designed Tabular, Summary and Matrix reports on Opportunity, Pipeline, Cases generated, Sales cycles and Accounts.

Involved in analyzing implementation gap between Salesforce classic and Lightning.

Built custom Salesforce Lightning Apps for different business groups in the organization and used Salesforce Lightning design system analysis.

Made use of Aura attributes and Aura Handlers for enabling Aura Framework event to focus on Logic and Interactions in Lightning applications.

Created User Interfaces in Lightning using Aura components to enter case details and submit into Salesforce.

Created Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Designed and developed visual force pages based on the business requirements in Field Service Lightning.

Knowledge of Apttus development.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Involved in data cleanup and mapping in data migration project.

Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.

Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE

Developed code in command-line interface (CLI) environment in salesforce.com for integrating with other developer tools through Visual Studio (VS) code.

Planned community cloud rollout framework as four step cyclic process (Establish, Manage, Engage and Measure).

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Client: Estes Express Lines, USA 11/2020 – 12/2021

Role: Salesforce Developer

Responsibilities:

Admin with business users to revise and renew Software System Requirements, Business Process Requirements.

Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, and Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.

Assisted with Record Types, Validation Rules, Triggers and Page Layouts.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Involved in data cleanup and mapping in data migration project.

Generate Email Templates and have knowledge in bulk emailing users.

Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.

Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.

Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created Tabs, Sharing Rules and Custom Objects as per the business needs.

Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP.

Client: National Grid, USA 08/2019 – 11/2020

Role: Salesforce Developer, Admin

Responsibilities:

Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.

Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.

Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Deployed web to case and email to case as case creation channels.

Created and maintained custom fields and modifying Picklist values and field dependencies.

Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.

Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.

Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

Worked closely with sales team and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.

Environment: Salesforce, Informatics Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation

Client: General Electric Company, USA 03/2016 – 08/2019

Role: Salesforce Admin

Responsibilities:

Configure, customize and maintain Salesforce instances to meet business requirements and maximize user productivity.

Collaborate with stakeholders to gather and analyze business needs, translating them into technical solutions within the Salesforce platform.

Create and manage custom objects, fields, record types, page layouts, workflows, process builder, validation rules, and other Salesforce features.

Expertise in advanced Apex / visual force including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

Worked on Salesforce Community cloud like how to engage with employees, customers and partners

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used Data Loader and Import wizard to insert, update and import bulk data of Accounts, Contacts, Leads and Opportunities.

Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conforms to specifications of business and quality requirements.

Environment: Salesforce, Jira, Data Loader, Sandbox, Google chrome, Microsoft Office 365 etc.

EDUCATION

Master of Science in Information Systems from the University of Memphis, TN, USA

Contact this candidate