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Customer Service Care

Location:
St. Augustine, FL
Posted:
April 12, 2024

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Resume:

Jonathan Lawson

** ****** *** **.

Saint Augustine, FL 32092

904-***-****, 904-***-****

ad4yvc@r.postjobfree.com

Objective:

I am a person who has served as a military veteran for twenty-two years with exceptional organizational as well as personal skills in completing office and teamwork tasking. I am a professional who seeks to use the knowledge and experience that I have achieved from the military and civilian skills understanding of responsibility and time management. I look forward to utilizing my experiences and work ethic that I will apply towards your company to improving on customer care. I look forward to being apart of your company’s team players.

PROFESSIONAL PROFILE

Self-directed, customer service skilled professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to assure consistent customer quality. Maintains and ensures personnel privacy and confidentiality. Ability to work in fast-paced work environment. Actively participates as a member of a team to move toward the completion of set goals. Knowledgeable of administrative and clerical procedures and systems.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Law & Ethics HIPAA Compliance Pharmacology Anatomy & Physiology Pathophysiology for Medical Office Medical Transcription Office Accounting MS Office/Word Principals of Management Computer Information Systems Medical Billing Medical Records Management Introduction to Medical Assistant EHR/EMR Greenway Prime SUITE Practice Management Software QuickBooks

PROFESSIONAL EXPERIENCE

CVS/Pharmacy (02/2023-PRESENT) Shift Manager

Customer Care, counting of money, register operations, filling of shelf produces, waste management, stockroom organization, sales operations and management, store closing and security UPS Customer management, product vendor coordinator,

Dailys service station (06/2018 -02/2023) Customer Service Employee

Responsibilities of store product inventory, maintaining shelf capacity of store products and material, professional curtsy and assistance to all customers, Responsible for daily receivable shipments of store products, money manager, vendor coordinator

Tradesmen International Inc. (02/2017 - 06/2018)

Construction Trade, fire sprinkler system installation company garage and office space hanging entry level, home and office prep, demolition, and space cleaning, assistant in office wall framing, sheet rock installation, assistant in single and double door and window installation from small and large double pane, assistant in A/C unit and condenser replacement installation, assistant in home roofing prep, removal, rewrap and replacement of clay and sheet shingles, Responsibilities include operating forklift, hand truck, dollies and pallet jack to load, unload and move freight. Coordinate incoming and outgoing shipping and placement of materials within docking area. Set up, maintain and rotate storage locations depending on available space and demand of stock. Receive a wide variety of supplies and specialized items requiring special handling. Receive, package and prepare material for shipment, compilation of reports and warehousing procedures for the movement, storage and distribution of supplies Communicate with freight lines to ensure that deadlines are met for the customer. Prepare and process inventory and production reports, screen and identify shipping and receiving documents for discrepancies, and direct shipments to shipping or storage areas. Identify, examine, classify, accept and disposes of a wide variety of materials and property. Prepare property for shipment, distribution and storage.

Americas Best Eyeglasses and> Contacts (02/2015-02/2017)

Medical administration assistant/Retail Eyeglasses and Contacts, Phone call Management and Responsible for scheduling appointments during weekly hours, Conduct information transfer with patient’s insurance providers for health benefit coverage and copay. Responsible for conducting orders for patient’s contacts and eyeglass wear and conducting proper training of current eye wear as well as maintenance. Clerical duties of data entry as well as Medical Record Management, Billing and Coding, Input of all medical/financial information into QuickBooks. Meeting quotas of daily sale goals.

Army National Guard (02/2013-RETIRED) Diesel Mechanic (Entry Level) (No tools or ACE Certifications)

Cummings Diesel, Detroit Diesel, Caterpillar Diesel Engines, Engine Repair: air cooling system, replacement of glow-plugs, repair exhaust system, repair electric systems, replacement of engine parts, pistons, flywheel, camshaft, drive shaft, half shaft, etc... Engine Maintenance: replacement of traffic lighting, oil change, transmission fluid change, fuse change out, windshield wipers and blade replacement, battery> replacement, etc... Brake and Tire replacement, Forklift Operator Class I, II, III, IV, V, VI, VII

U.S. Navy (06/1999 – 08/2012) Boatswains Mate

Navy Security with law enforcement tactics, weapon training Firefighting training with

equipment repair and maintenance training Recruiting training with skills of area canvasing, Microsoft office program, interviewing, public speaking, office management, Rigging skills in 1 ton to 50 chain hoist, cargo and refueling at sea operation, anchoring operation, painting, refurbishing rigging equipment, crane operations, search and rescue operations, floor maintenance, floor scrubber operator, Administrative duties: ordering of supplies, inventory, delegating tasks to subordinates of day to day tasking and responsibilities (Supervisor)

EDUCATION

Ultimate Medical University 09/2014 Diploma – Medical Administrative Assistant Comprehensive training included: Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services. Prepare patients for examination and treatment. Maintain medical charts and electronic medical records (EMR/EHR) systems. Obtain insurance authorizations for procedures, gather medical histories, and collect payments. Medical terminology, billing and coding, medical insurance coordinator of information coverage,



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