Administrative Assistant Call Center

Gloria Parker

Baltimore, Maryland, United States *****@*******.*** linkedin.com/in/gloria-p-7a19026a

Summary

With more than 20 years’ experience as an Administrative Assistant / Office Administrations. I am proud to have been bestowed the honor of being named assistant editor for one edition of the CFCC (Center for Families, Children and the Courts, University of Baltimore School of Law) newsletter. This came by updating an enormous database to get the newsletter out on schedule. I also take pride in my enthusiastic organizational skills. This was an outside personal skill that was recognized and implemented at my workplace.

Experience

Call Center Representative

Aston Carter

Jul 2023 - Feb 2024 (8 months)

I handled incoming calls from doctors, clinics, hospitals- providers and beneficiaries/patients in all areas of claims, remittances, payments, denials and other health insurances. I specifically worked in Veterans Military Health. Assisted with claims questions, HIPAA verification and provider certifications via phone and written mail/faxes. Reprocessed claims, corrected claims, recoupments/ offsets, removed claims, verified authorizations and referrals and transferred claims

Call Center Network Solutions

Aerotek

Jul 2021 - Mar 2023 (1 year 9 months)

Assisted claimants with questions and inquiries on Government website. State of Penn. Unemployment and State of New Hampshire Health and Human Services.

Actively listened to Service Providers, handled concerns quickly and escalated major issues.

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies.

Territory Manager

Acosta Sales and Marketing Co

Sep 2014 - Jun 2021 (6 years 10 months)

Territory Manager in Small Format. Kept a careful watch on changing consumer needs. By maintaining positive relationships with local Key Decision Makers and organizations where target consumers are likely to gather., This includes educating both consumers and colleagues about the qualities of the desired product and how the product meets the customer’s needs.

University of Maryland Global Campus

Bachelor's degree, Business, Management, Marketing, and Related Support Services Aug 1995 - Dec 1997

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