Nancy Bateson

**** *** **** *****

Raleigh, NC **604

919-***-****

ad4ys8@r.postjobfree.com

Objective

Passionate in providing top class medical assistance to the patients by using my strong patient care, administrative and managerial skills

Experience

Concentra/Select Medical

4909 Green Road

Raleigh,NC 27616

July 2022 - April 2024

Patient Care Specialist

●Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions

●Guiding patient in registration processes, including verification of insurance

●Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible

●Assisting with patient feedback collection

●Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Fellowship Health Resources, Inc

5509 Creedmoor Road

Raleigh, NC 27612

October 2017- July 2022

Customer Account Coordinator

●Supervisor of our Cary and Raleigh front office staff, managing three departments.

●Hire, train and evaluate all front office staff

●Scheduled staff to ensure proper levels of coverage during program hours

●Verify client’s eligibility and benefits with Insurance Companies

●Collecting and managing co-pays and past due balances

●Coordinate communications and procedures between front office and clinical/medical staff

●Ensure compliance with policies and procedures

●Supervised all daily operations related to computerized client data base (client registration, scheduling, billing, charges and client charts

●Ensure accurate and complete fiscal/registration files and ensure cash control procedures are maintained

●Ordered all office supplies needed for all departments

NewBridge Services, Inc.

Behavioral Health Center

1069 Ringwood Avenue

Haskell, NJ 07420

November 2004-July 2017

Office Manager

●Hire, train, supervise and evaluate all front office staff

●Verify client’s eligibility and benefits with Insurance Companies

●Scheduled staff to ensure proper levels of coverage during program hours

●Coordinate communications and procedures between front office and clinical/ medical staff

●Ensure compliance with policies and procedures

●Supervised all daily operations related to computerized client data base (client registration, scheduling, billing, charges and client charts

●Ensure accurate and complete fiscal/registration files and ensure cash control procedures are maintained

●Ordered all office supplies needed for all departments

●Help identify efficiencies and cost savings

August 1998-November 2004

Front Office Support Staff

●Answered, screened and directed phone calls

●Greeted and assisted guests and escorted them to the correct destinations

●Handled delicate situations (customer requests, special needs, and complaints)

●Receipted money, check, and credit/debit cards

●Schedule clients and register all clients quickly and accurately into system

●Reconcile receipts from daily appointments

August 1998-November 2004

Front Office Support Staff

●Answered, screened and directed phone calls

●Greeted and assisted guests and escorted them to the correct destinations

●Handled delicate situations (customer requests, special needs, and complaints)

●Receipted money, check, and credit/debit cards

●Schedule clients and register all clients quickly and accurately into systemReconcile receipts from daily appointments

Chilton Memorial Hospital

May 1992-January 1993

ER/Outpatient Registrar

●Registering patients for Outpatient, Minor Surgery and Emergency Room treatment

●Entered insurance and general statistics to help insure quality service for patients

Education

●College

Centenary College 1987

Business Administration

●High School

Pompton Lakes High School 1985

Business Administration

College Prep

Qualifications

●Strong understanding of HIPAA and privacy laws

●Excellent organizational and computer skills

●Good attention to detail

●Good understanding of Electronic Health Records (EHR) file documentation

●Above-average file auditing skills

●Good oral communication skills with people of all ages

Contact this candidate