Faristina A. Collins

***** ******, *******,** ***** 313-***-****

ad4ys2@r.postjobfree.com

CAREER SUMMARY

An experienced, committed, and passionate professional. I pride myself in being detailed oriented, skilled in counseling youth and adults in crisis, and demonstrating exceptional leadership skills. It is my desire to be an asset to your organization and have the opportunity for professional growth in a challenging and diverse workplace where my background and experiences will be utilized to its highest potential.

SKILLS AND ABILITIES

Human Service Skills and Qualifications

●Couching, Advising and Client Referrals

●Project Management skills to plan, organize, manage objectives and milestones while developing cohesive, respectful, and productive relationships

●Experience with Youth and Adults, Customer Service

●Experience with Diverse Backgrounds

●First Aid/CPR, Diversity training and Value Stream Management

IT Skills and Qualifications

●Microsoft Office- Word, Excel, Power Point and Access, Pac Man ticketing data base

●Active Directory, LAN/WAN, Main Fame/Invision, Citrix, Cerner

●Adaptability, Problem Solving, Flexible, Self Confident, Excellent Written and Verbal communication

EMPLOYMENT HISTORY

Medix/Affinity

06/2021-11/2021

Logistic Coordinator

Chicago via Remotely

●Troubleshoot technical issues remotely with Schools, Daycares,Homeless Shelter

●Coordinator the setups of the Schools, Daycares and Homeless Shelters for COVID testing

●Scheduler testing dates, Order supplies

●Scheduler Fedex to pick up test to go to the Lab

●Monitor the testing via Staff and Nurses

●Creating Data base for all Staff and students tests

CareTech Solutions 04/2014-12/2015

Service Desk Analyst I

Troy, MI

●Troubleshot technical issue’s remotely with Mainframe/Invision, Soarian, EMR, Clinical, Financials, Citrix and Cerner and implemented effective solutions to resolve the core issue

●Managed the ticket data base via Remedy.

●Collaborated and communicated using technical and system expertise and fostering an excellent customer experience

Detroit Center for Youth 06/1997-11/2010

Service Worker

Detroit, MI

●Implemented and executed treatment plans

●Counseled special needs boys and girls ages 7-19 in sports, painting, drawing, schoolwork and daily life skills

●Assessed youth’s personal, social, and developmental skills; determined the best course of action, and enacted a specialized education plan

●Completed daily reports, schedules and coordinated awards ceremonies

Tech Team Global 06/2006 - 08/2009

IT Technician

Southfield, MI

●Managed LAN/WAN Working with Network Operation Center, Routed ticket to second level tiers depending on severity of issue troubleshooting devices remotely on the LAN. (i.e., registers, workstations, servers, printers, switches, hubs, and routers)

●Diagnosed network issues, managed ticketing data base system, created, opened and closed trouble tickets via Tivoli, Telnet, and Remote Desktop

● Performed remote troubleshooting on servers and network devices in multiple platform environments, while prioritizing empathetic customer service and effective and efficient solution

Skilled Nursing Solution 10/2005-12/2007

Case Manager

Detroit, MI

●Evaluated special needs adult clients to determine care, home planning, and implement action plans in their home

●Helped clients understand their conditions and treatment options, Interpret medical documents, Review treatment goals and resources

●Ensured that patient tests are appropriate and necessary, while providing education and literature about diagnosis

●Coordinated the integration of social services/case management function

●Helped clients and family make informed decisions

●Worked with agencies and service providers to facilitate case coordination and information sharing

Ryder Integrated Logistic

09//2000 - 09/2005

Executive Workers' Compensation Manager /Human Resource Assistant

Highland Park, MI

●Managed all the Workers' Compensation needs and concerns for all the Ryder's GM and Chrysler accounts. Liaison for all facility in reporting the OSHA 300, Liaison with employee and Concentra to insure employee adequate treatment in addition creating a return-to-work program. Facilitated awards for the driver's and warehouse including the annual Hazardous Communication classes for all of LOC South personal

●Communicated and assisted the Senior Safety Manager, supporting the safety committee with reports, charts, maintained all records of accidents registered; including building a database to track preventable and non-preventable accident

●Managed, trained and certified Forklift Operator

●Human resources assistants in DOT Certification, re-certification, recruiting, benefits and safety training for the driver's

Samaritan Hospital

08/1994 - 01/2000

Executive Coordinator and Doula

Detroit, MI

●Provided assistant to the President/CEO and all Vice Presidents also Assistant to all medical staff Presidents in their daily schedules, appointments, meeting preparation and special projects

●Managed all the reviewing and processing of all application and credentialing for medical staff

●Managed all Continuing Medical Education (CME'S) activities and committee participations

●Provided case management for mother in nutritional health information in pre-post labor and assisting it the birthing technique

Cadillac Apparel 08/2001-12/2007

Manager

Detroit, MI

●Scheduling of three employee’s, invoicing, accounts receiving/payable, advertising, sales and customer services

EDUCATION

Wayne State University

Bachelor of Arts: Sociology

Wayne County Community College

Associates of Science: Science

Contact this candidate