Customer Service Administrative Assistant

Stacey Chudzinski

Medina, Ohio 440-***-**** **********@*****.***

Summary

Customer Service Relations Manager with over 18 years experience. Administration office clerical, support with strengths in customer relations. Problem solving and trouble shooting to maintain positive clientele relationships.

Skills

Proper phone techniques, multiple lines

Identifying customer issues, sales

Always focusing on schedules, communication skills, problem solving

Data Analysis

Organization

Detail Oriented

Communication

Leadership

Problem Solving

Microsoft, Excel, Concur

ADP, Jonas Software

Appointment settings, surveys

Pipeline (bidders list)

Professional Experience

Medina County Public Transportation – Medina, Ohio 2023 - 2024

Dispatcher/Scheduler/Customer Service

Booking appointments for customers to where they need to go

Making sure all documents have been filed, sent, and documented

Inbound calls

Dispatching calls and organizing the routes for drivers

Outbound calls to the county to confirm approval of insurance

Updating the county disability lists

Sending disabled/ veteran paperwork to county to be approved for clients

Filing, scanning, faxing all needed documents to the county

Engelke Construction Solutions - Brunswick, Ohio 2018 - 2020

Administrative Assistant

Collecting all insurance information to obtain coverage of job sites

Making sure all superintendents are doing what they should be doing on the job sites

Inbound calls

Outbound calls

Sending payment to contractors that work for on our jobs

Checking all employee credit card transactions

Gathering information needed to obtain bonds for compliance purposes

Filing

Updating our contact lists

Ordering supplies and materials for all jobs and office needs

Running company errands to overnight checks and documents

Making sure we are fully stocked on what the office needs daily

Communication with EZ Pass to recall passes that are no longer needed

Keeping the entire office and cubicles organized and clean

Confirming that we have the right insurance information in our programs

Adding clients to our bidders list

Updating our In-Office phone lists

Liberty Ford Auto Group - Brunswick, OH 2007-2018

Customer Service Relations Manager

Incoming and outgoing calls from clients

Appointment setter for service and sales

Filing all paperwork

Customer service outbound calls

Cross trained on various job duties

Handled all customer surveys

Organized appointments for all Service Writers

Order automotive parts

Porter Helper

Crestmont Hyundai – Brunswick, OH 2004-2007

Customer Service Representative

Incoming and outgoing calls from clients

Appointment setter for service and sales

Filing all paperwork

Customer Service outbound calls

Handled all customer surveys

Organized appointments for all Salesmen

Collected information from customers to get them pre-qualified for auto loans

Education

Brunswick High School - Brunswick, Ohio

Cosmetology - Medina Country Career Center

Diploma

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