Armand Arshad,PMP,CSM – A Results-Generating Project/Program Manager

+1-212-***-**** ad4yql@r.postjobfree.com 9207 Old Gardner Cir, San Antonio, Texas 78230

Agile Methodology Software Development Waterfall Methodology Program Management SAP Business Objects Business Intelligence (BI) Jira Confluence SharePoint SAP ERP, CRM Oracle ERP WorkDay Microsoft Project ProShip SaaS PaaS IaaS Cloud Salesforce ExactTarget Eloqua Marketo Magento TargetProcess Basecamp MS Office Application Development Digital Transformation Mobile Marketing/Interactive HIPPA Compliance Strategic Analysis/Planning Budget Management Resource Mgmt. Mobile App Dev SQL Server SDLC Offshore

Dynamic Multi-Industry IT Leader With over 21yrs of Project/Program management experience, 11yrs in Waterfall and 10yrs with Agile Methodology (Scrum framework and Kanban) makes decisions to reflect positively on global project, programs, Change Management in alignment with a company’s or client’s vision, value, and goals, and who works to attain a competitive advantage & generate robust growth via solutions-centric critical thinking for insightful, change-driven results.

Seasoned Software Developer and Applications Guru who developed over a dozen custom applications for use by over 50 individuals to manage customer/user database and reduced hundreds of hours of manual data entry, by automation and self-serve reports and data analysis. Assisted Software Devs with My SQL and provided coding assistance with .Net applications and helped with HTML coding and Java, during crunch time and when faced with limited developers. Worked with Solution Architect to design application based on technical and business requirements and provided recommendations while managing Change, based on client changing needs and streamlining of UAT recommendations and findings.

Ambitious Self-Starter who has successfully managed 100+ projects with budgets of $100+ million, including complex application development, digital integration, and mobile / interactive initiatives while continually leading staff by example and with integrity to inspire client confidence and forge strong teamwork to meet goals using Agile.

Visionary Professional managed multiple mobile app development projects to replace current web-based applications. I’m someone that rises above IT project challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to optimize onshore / offshore resources and reach high profit and productivity levels, as well as independently resolving in-depth issues with diverse parties to boost success.

Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, IT / business teams, and clients across finance, healthcare, manufacturing, government, consulting, and telecommunications fields.

Professional Synopsis

SBA (Small Business Administration),(via Navancio) (Remote) OCT 2022 – Present

Senior Program Manager

Managed a team of 12 professionals in managing the SBA’s Shuttered Venue Grant program, to recoup millions of dollars not expended, out of the $14.5B that was granted to over 13,000 creative/entertainment venues.

Managed using Agile methodology and SCRUM framework, 4 developers using Salesforce, Mulesoft and Flosum applications and integrating with SBA’S proprietary JAAMS system.

Provided strong leadership, diplomatic and motivational management of cross mix of Developers, BAs, Quality Assurance analysts, Tech Leads, Technical Writers and Mulesoft developers.

Provided SBA management, weekly and quarterly status reports and lead the Executive Steering Committee monthly presentations, covering efforts completed, any risks, future modules and development efforts and staff management.

Provided direction in innovation and excellence in managing logistical and tactical efforts, based on a given roadmap.

Planned and strategized over a multi-year, multi-million-dollar execution efforts for SBA to recoup excess funds granted to grantees, with an estimated return of $150M to the SBA, US taxpayers

Tools: MS Office, Salesforce (Agile Accelerator), Slack, SBA applications, JAAMS, Mulesoft and Flosum

Helped create and negotiate vendor contracts.

Managed budget and forecasted future expenditure, as required by the SBA

Partnered with 3rd party contractors to provide specific skill sets and support, as needed, per SBA requirements.

Executed Team-building skills with technical and non-technical staff

Experience working both independently and, in a team, collaborative environment.

Managed shifting priorities, demands and timelines through analytical and problem-solving efforts.

Worked with SBA executive sponsors to fine tune the phases required for the recoupment of funds dispersed, but not used or needed by the grantees (venues)

Provided training on Agile/Scrum to new staff/team members and guided on how to onboard with Fed Govt requirements.

Nike,(via Wipro) (Remote) APR 2022 – OCT 2022

Senior Technical Project Manager

Developed product strategy, roadmaps and full test programs for various workstreams in Nike’s Global Technology organization. Goal was to transform vision into actions and create measurable product plans, test plans and quality assurance plans. Consulted with executives to initiate planning and organizing entire product development teams

Managed up to 3 complex and multi-million dollar engagements, from start to finish. My core responsibilities, included bringing structure to new initiatives and engagements, all while coordinating with Planning and Manufacturing, Global Supply Management, logistics, digital teams, operations

Working with relevant functional teams, managed initiative to put into place Nike’s first Pick-Up-Points infrastructure; allowing Nike customers to select a location of their choice for delivery of their packages vs only having a choice personal addresses. Amazon created the Pick-Up-Points program, primarily to battle the rising threat of theft of packages being left at the front door for hours or days.

Developed roadmaps to integrate with appropriate functional and logistical areas by collaborating with other STPMs to address dependencies across dependencies across Global platforms and integration with over a dozen various warehouse management systems

Delivered value to the business via these new programs, while elevating product management

Tracked value delivered by measuring multiple factors, in accordance with the value framework, while adhering to standard TPM processes, artifacts, templates and collaboration models

Provided technical, digital and process support post go-live and created and delivered executive scorecards, weekly to the business and technical stakeholders

Within 90 days after go-live, Pick-Up-Points showed a 23% decrease in customer complaints of theft and/or packaging damage by the elements. Developed product strategy, roadmaps and full test programs for various workstreams in Nike’s Global Technology organization. Goal was to transform vision into actions and create measurable product plans, test plans and quality assurance plans. Consulted with executives to initiate planning and organizing entire product development teams Managed up to 3 complex and multi-million dollar engagements, from start to finish. My core responsibilities, included bringing structure to new initiatives and engagements, all while coordinating with Planning and Manufacturing, Global Supply Management, logistics, shipping, returns and lost packages; working with relevant functional teams.

Managed initiative to put into place Nike’s first Pick-Up-Points infrastructure; allowing Nike customers to select a location of their choice for delivery of their packages vs only having a choice personal addresses. Amazon created the Pick-Up-Points program, primarily to battle the rising threat of theft of packages being left at the front door for hours or days.

Developed roadmaps to integrate with appropriate functional and logistical areas by collaborating with other STPMs to address dependencies across dependencies across Global platforms and integration with over a dozen various warehouse management systems Delivered value to the business via these new programs, while elevating product management

Tracked value delivered by measuring multiple factors, in accordance with the value framework, while adhering to standard TPM processes, artifacts, templates and collaboration models Provided technical, digital and process support post go-live and created and delivered executive scorecards, weekly to the business and technical stakeholders Within 90 days after go-live, Pick-Up-Points showed a 23% decrease in customer complaints of theft and/or packaging damage by the elements

Redstage (Fulcrum Media) (Remote) Aug 2020 – May 2021

Sr. Program Manager

Managed multiple Projects for B2B (Enterprise) & B2C clients, to help design, architect and develop B2B and B2C eCommerce sites, utilizing BigCommerce, Shopify and Magento 2. Guided team of Solution Architects, developers, designers, business analysts & quality assurance experts. Managed discovery, requirements gathering, recommended ecommerce platform. Designed and developed sites for clients to achieve ecommerce goals. Worked directly with tech leads and account managers with Shopify, BigCommerce and Magento 2 to ensure deliverables were met and approved by clients. Held margin of 60%+ for all engagements.

Overall responsibility to ensure processes and protocols defined and instituted for all clients for e-commerce payment processing applications, Stripe. Ensured all payments passed via Stripe into client’s bank. Created security document for developers and Project Managers to ensure the security of cashless payments were processed and correct amount, minus fees were accurately and securely into client’s banking institutions.

Managed multiple Project Managers and Scrum Masters for multiple complex SaaS applications for all B2B clients. Identified critical and risk issues and critical path review and entire budget management of $9M

CaptureRX, San Antonio, TX (Via Y&L Consulting) -Departed due to COVID-19) Jan 2020 – AUG 2020

Senior Program Manager

Managed a large Healthcare Program Development w/multiple 9 individuals to custom develop a 7-figure software development product to support the 340b offerings to hospitals, medical centers, and doctors on an Enterprise level. Managed Software Devs which did the development within a .NET framework to develop .NET application. Utilized .NET SDK libraries. Per the requirements, we had the freedom to write the executive programs for the 340b application for use by hospitals, medical centers, etc. Some languages included C#, VP.NET. The 340b program assists these clients in meeting lower drug prices for Medicare/Medicaid claims submitted to the US Government. Provided executive presentations to CEO, the Board and all Senior Level executives.

Used Rally to provide weekly Executive briefings to C-Suite sponsors on progress and budget update; from the information available and utilized Rally for all efforts related to the application development.

Provided guidance for 15 project staff, mostly developers and technical architects. Trained other Project Managers on Agile/Scrum and created multiple Project Management artifacts for PMs and Scrum Masters.

Created implementation SOPs, leading to a 35% decrease in implementation tasks, resulting in $289K savings to date as of January 2020, Presented findings to C-Level officers. Was given a $5k bonus for the achievement.

Trained other Project Managers on Agile/Scrum and created multiple Project Management artifacts for PMs and Scrum Masters. Provided overall program execution and updates to C-suite stakeholders.

Provided leadership needs for complex matrix environment while ensuring partnerships and budgets.

Managed existing Jira/Confluence to manage the 340b program’s Sprints and all Scrum events and activities.

EZCorp, Austin, TX (via Insight Global) June 2019 – Jan 2020

Senior Program Manager

Managed an overall team consisting of 23 individuals to execute time sensitive facility updates and infrastructure decommission within 532 store locations, costing upwards of $7.3M. Would have resulted in losses exceeding $1M daily if not completed on schedule. Reported directly to the CTO & CIO with updates and status. Objective was to replace 2,300+ payment devices in over 530 US stores. Finished 1 month ahead of schedule and under budget by ~$780K. Phased go-live for all stores and phased decommissioning of all POS systems and devices. Utilized Kanban for Standups and reports to management, including Burndown and Velocity reports, utilizing Jira/Confluence.

Implemented Raindrop for procurement processes, enhancing efficiency and reducing costs. Leveraged Raindrop's features to streamline supplier management, automate purchase order generation, and optimize inventory levels. Resulted in improved supply chain transparency and cost savings for EZCorp and it’s 1400 stores, worldwide.

Managed development of complex dashboards via SAP Business Objects BI tool by our development team, by creating requirements and mockups for the dashboard. Interviewed CMO, COO and CEO to determine reporting needs and provide interactive dashboards, with levers to hypothetically forecast budget needs for following year and years.

Fully managed an Enterprise based cross functional team to design and implement an eCommerce solution for B2B sales using Storefront Reference Architecture (better known as SFRA. With 60% of shopping activities done on a mobile device, SFRA was chosen for the B2B Shopping solution. Partnered with Royal Cyber for UX support and OOTB design solutions. Custom mobile UX were completed in roughly half the time if we had used BigCommerce or Shopify.

Ensured Cyber Security efforts were adhered an Apple iOS Lana. The purpose of the app was to allow customers to make payments towards their loans and extend their roles; this eliminated them from going into the stores to manage these transactions. The firm saved roughly $525K vs other cloud computing services. Successfully built, tested, and deployed a complex SaaS application to support the Lana project. Managed deployment of said app, allowing customers to submit loan payments and extend loans by means of a mobile device verses an instore physical visit. This helped increase payments by over 32%, adding $2.1M in the 1st quarter alone. Lana app was completed on time.

Managed a global team of 13 staff members to develop and launch industry first mobile Apple iOS app pawn/loan app (Lana). Utilized Jira/Confluence to support and manage the effort, using the Scrum framework.

Single handedly managed one of EZCorp’s most expensive ($7.3M) IT initiatives on time and under budget

Setup relationship with Wells Fargo, Freedom Pay and Ingenico to conduct complex payment processing applications, that provided real-time results to executives to ensure revenue expectations.

Managed and mentored entire PMO teams around Scaled Agile. Provided training and instituted all SAFe 5.0

Managed all cross functional teams and 5 Scrum teams with an average of 6 members and developed workflow patterns to ensure execution of LeSS and DAD (disciplined agile delivery). Led SAFe and Scrum of Scrums.

IRS (Internal Revenue Service), (via Constellation West) (Remote) Aug 2018 – Oct 2019

Senior Project/Program Manager

Worked with IRS representatives to develop plans for attainable processes for Cyber Security and systems integrations.

Provided leadership in determining the best course of action for rehosting or lift and shift, from Rackspace to Azure. Worked with QA team to fine tune expected results and accessibility to necessary applications, based on user type and role.

Managed a team of 10 individuals to conduct activities including vendor management, ERP implementation, IRS’ Records Management Application (RMA) and Cyber Security Analysis. Served as Director for the IRS ABVS vulnerability & cyber security project; used Agile/Scrum/ Created charter, WBS, RACI, project plan, budget & conducted all Agile/Scrum ceremonies. Delivered within contract requirements and budget; 21 newly created documents which were presented along with dozen flowcharts & all standard PMO artifacts. Budget: $4M

Created and managed Cost Performance Index (CPI) and managed the Schedule Performance Index, in-line with IRS’ requirements and provided updates and statuses, weekly to ELT and other stakeholders.

Managed a team of 10 to upgrade to Oracle’s ERP to manage Constellation West’s HR (human resources) systems; while tasked with records for potential employees and employees, with focus on benefits, compensation, training, and talent management. Estimated experience in years with HR Benefits and Compensation time around 1.5yrs.

Managed entire team for cyber security application with 26 stakeholders from IRS and provided reports to all stakeholders.

SpaceX, Hawthorne, Hawthorne, CA (Freelance) JAN 2018 – Jul 2018

Senior Program Manager Consultant

Fully managed a team to manage rocket parts testing and identifying defects; relayed those back to the client, SpaceX, via a status report and provided income report to management. Managed these efforts for SpaceX while original PM on leave.

Managed all aspects of Human Resource tasks from onboarding of new staff, HR benefits, compensation, compensation increases, training and extending offer letters to potential prospects and conducting performance reviews. Estimated experience in years with HR Benefits and Compensation time around 1/2 yrs.

US Navy, Classified – (deployments abroad) Nov 2007 – JAN 2018

Petty Officer 1st Class – Active Reservist

Provided US Security Forces training and support to Bahrain and South Korea forces

Rush Enterprises, San Antonio, TX - (via Experis) Oct 2015 – DEC 2017

Senior IT Project Manager & Scrum Master

Strategically steered high-value project initiatives while cost-effectively managing a $8.2-million budget and 11 resources, including simultaneously implementing SAP ERP. Managed large implementation for HR regarding talent, training, employee benefits and compensation. Hired SAP SME to help with implementation, as well as facilitating integration with other systems including reviewing HANA and GRC. within Rush. Managed completion of integration of all systems ahead of schedule for SaaS enterprise rollout. Used SAP ERP and CRM to manage user/customer management and all related events and activities. Managed Scrum/Agile, introducing SAFe for growing Scrum of Scrum projects. Over 24 sprints, cumulative,

Fully managed implementation of Jira and Confluence. Worked with other PMs on setting up core settings for company wide attributes. Setup sandbox project, with Issues, Epics, Stories, Tasks. Provided training to QA, BA and Developers, that needed it, on how to use and track tasks. Worked with Atlassian for support. Once templates were decided upon and other settings done (i.e. setting of columns, input of Issues, etc.), we were able to use the reports (i.e. Burndown, Velocity, etc.) for management view and overall project status and Sprint Management.

Presented executive status reports, including real-time release, percent budget burned, and team capacity

Successfully managed 10 sprints with 14 members and provided on-time updates and burndown reports

Managed SAP ERP implementation and integration with key existing Rush systems to manage all aspects of the Parts online ecommerce application, including documenting all steps and SOPs for all integration efforts. P&L for all clients and provided weekly and monthly budget reports and created numerous SOWs

Elateral Ltd., San Antonio, TX (Moved to San Antonio) Nov 2013 – Oct 2015

Senior Account Manager

Managed Elateral’s proprietary SaaS (Software as a Solution) Marketing Asset Creation Application (MACA) for Cisco employees to build custom and template driven marketing assets, creating online marketing, social media posts and mobile efforts and digital banners and non-digital assets. Closely worked with Cisco’s senior level Marketing executives to develop a strategy to align MACA with Cisco’s Marketing initiatives. Managed multiple integration efforts of Cisco’s multiple applications to MACA, including Salesforce (SFMC), Marketo, Eloqua and Hubspot, MACA was customized for Nordstrom Rack, supporting it’s online ecommerce store with targeted marketing efforts. Cisco’s MACA came with a budget of $3.1M and 4 Team members. Utilizing Cisco’s SaaS application (MACA) included development of artifacts for marketing, saving months and thousands of dollars. Adhered to Cisco’s marketing requirements and ongoing campaigns for measurable ROI. Development was done using Agile methodology,

Per the expectations as a major consulting firm, provided strategy and leadership to staff and set expectations with clients.

Managed systems to manage critical Human Resources needs, including talent acquisition, compensation, training and benefits. Estimated time in HR compensation and benefits, roughly 1yr

Managed Nordstrom Rack’s employee/partner ecommerce solution; allowing for purchase of retailer’s products

Efficiently used various tools, to review and manage success and provide ROI to Cisco based on Elateral’s systems

Consistently managed budget and team participation and reported on ROI, weekly, to Elateral’s executive leadership.

Mutual Mobile, Austin, TX Oct 2012 – Nov 2013

Senior Project Manager (Sr. Scrum Master)

Managed 5 mobile applications, mostly in Apple iOS for customers like Audi, Cigna, PrimeMobile and Walgreens. Managed, according to HIPAA compliance, development & implementation of PrimeMOBILE health management app.

Led targeted decision-making in the management of 5 concurrent projects with cross-functional development, design, and quality assurance for Apple iOS and Android, including resolving risk and issues, as well as determining mitigation efforts.

Managed a multi-faceted internal Mobile Application for field techs to determine precise location and throughput from the towers and where to shift extra load and utilize other forms of Telecom resources within a specified range.

Managed all mobile app development with 70%+ margin and created artifacts and other documents for entire Project Management team to follow and adhere to. Management instructed me to train and mentor all other PMs.

Managed an update to Walgreens’ s retail mobile application for customers. Allowing for coupon/promo code use

Fully managed development of Greenway Medical’s PrimeMOBILE real-time patient data for doctors and nurses

Upheld a 74% margin while managing 4 customer product developments in OS iOS, Android for Cigna, Walgreens

Handled all P&L and forecasting for all clients and provided weekly, monthly and quarterly status reports.

Bazaarvoice, Austin, TX (moved to Austin from NYC) OCT 2010 – Oct 2012

Senior Project Manager

Maximized project success by completing discovery and integration of key products with all digital properties for 14 clients, including LEGO, Asics, Jarden, Liberty Mutual, Troybilt, Cub Cadet and Husqvarna, managing all retail sites updates with Ratings and Reviews and Question and Answer modules built by Bazaarvoice’s development team.

Used Salesforce to maintain and manage 15+ clients from opportunity to closure, including continually providing opportunities to sales staff and advising global clients on 6 additional ways to maximize value and surpass objectives.

Managed development of R&R for multiple Retail clients, including LEGO, Asics, Foodsaver, Cub Cadet and others. Designed dynamic strategies to drive lead generation of maturing prospects and deepening of existing clients’ customers, including analyzing critical trends, activities, and digital utilization of portals, digital assets.

Additional Roles with Firms

SAP - Senior Global IT Project Manager - New York, NY Dec 2008 – Aug 2010

Publicis (Digitas) – Associate Director, PMO– New York, NY Feb 2007 – July 2008

Dell Technologies Inc.- Senior Project Manager– Austin, TX Feb 2005 – Jan 2007 & Nov 1990-Jun 1992

Information Technologies. – Senior Project Manager – Austin, TX Sep 2001 – Feb 2005

mARCHFIRST. – Senior Engagement Manager – Austin, TX Jan 1999 – Sep 2001

SupportKids.com – Director of Technology – Austin, TX Jun 1995 – Nov 1997

Harte-Hanks. Inc. – Senior Implementation Manager – Austin, TX Jul 1992 – May 1995

Texas Medical Foundation – Microcomputer Systems Analyst III – Austin, TX Sept 1988 – Oct 1990

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Education, Certifications, Military

Bachelor of Arts in Business/Minor in History (2006) University of Texas at Austin

Associate of Applied Science in Computer Information Systems (1991) Texas State Technical College

PMP, Project Management Professional (#1259575) (2009- 2025) Project Management Institute

CSM, Certified Scrum Master (#81933) (2014) SCRUM study

Scrum Fundamentals Certified (#81437) (2014) SCRUM study

Cloud U Certified (2014) Rackspace

United States Navy – Petty Officer 1st Class - Security Forces (Nov 2007 - Oct 2017)-Secret Clearance-expired 11/2019

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