LEIGH ULRICH

*** ********* **. *** *-*D, Vestal, NY 13850 607-***-**** ad4yqa@r.postjobfree.com

SUMMARY: Seeking a manufacturing-based position in which to utilize my recently obtained manufacturing certificate covering technical manufacturing and soft skills training.

EDUCATION / CERTIFICATIONS:

March 2024 – Certificate, Opportunity Impact Training Program in Advanced Manufacturing via SUNY Broome, Binghamton, NY

Course Work Training Syllabus:

Measuring Devices (Calipers, etc.), Shop Mathematics (English, Metrics, Computer Applications), Quality Control (Handling Defects, Problem Solving, Continuous Improvement), Blueprints (Reading/Interpreting; Procedure Manuals), 5-S (Organizing Work Areas), Teamwork, Root Cause Analysis (Problem Solving Methodologies; Six Sigma Greenbelt), Technical Writing (Letters, Memos, Procedures, Reports), Time Management, Basic Computer Applications, Workplace Relations & Interpersonal Communications, Soldering and OSHA Standards.p

RELEVANT EXPERIENCE / SKILLS:

Assembler

Review work orders and schematics to ensure work is performed according to specifications.

Notify supervisors or other personnel of production problems.

Assisted in training of new employees when needed.

Inspection i.e.: QA, QC

Performed quality assurance of products, materials, and equipment.

Measure dimensions of products to verify conformance to specifications, using measuring instruments, such as rulers, calipers, gauges, or micrometers.

Inspect, test, or measure materials, products, installations, or work for conformance to specifications.

Monitor machines that automatically measure, sort, or inspect products.

Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Obtained and examined all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

WORK HISTORY:

Buckingham Manufacturing Binghamton, NY Level 1-Intro Stitcher, Quality Control 06/2022- 09/2023

Alorica (Spire Energy) Endicott, NY Customer Service Representative 09/2018- 04/2022

BAE Endicott, NY Manufacturing Associate 10/2017- 08/2018

NCI/National Grid Endicott, NY Customer Service Representative 04/2007- 10/2017

Contact this candidate