Rosemary Richmond

**** ******* ** *** *****, NY *3143

315-***-****

ad4yq6@r.postjobfree.com

Customer Service and Soft Sales Representative seeking to gain more experience in the health field in an opportunity where I can exhibit care and empathy for clients and their well-being. Highly motivated by compassion for others and by providing exceptional customer service. Eager to learn, grow, and work in a fast-paced environment with room for growth.

Professional Experience

MacKenzie-Childs – Aurora, NY

Customer Service Representative July 2021 to Present

Make outbound calls to customers to assist with placing an order, refunding, replacing, or tracking orders as needed, resulting in customer retention.

Initiate package investigations and/or damaged item pickups between UPS and the customer to retain sales and customer longevity.

Participate in warehouse sales, festivals, and other work-related events catering to customer questions and upselling products to meet business needs and metrics.

Right at Home – Reno, NV

At Home Health Aid January 2011 – October 2013

Attended to patients needs in their home setting to maintain the peace and comfort of our patients while giving them the care and support they needed to live their daily lives.

Cooked and fed meals to the patients to assist in their dietary and nutritional needs.

Administered medications to keep the patients healthy and compliant with Doctor’s orders.

Scheduled and transported patients to Dr. appointments and physical therapy.

McDonalds – Baldwinsville, NY

Shift Manager October 1997 – July 2007

Delegated prep, cleaning, and stocking needs to team members to prepare for the day or rush hours, resulting in faster service and lowering our average drive-thru and service times.

Setting performance and metric goals for team members and coaching them on the necessary behaviors needed to reach those goals.

Proactively identify staffing and/or product needs and shortages which helped avoid any hold up with meeting customer needs or service times.

Maintaining a work environment that meets company, state and federal safety and employment guidelines.

Education

Red Creek Jr. Sr. High School 1982-1986

Cayuga Community College 1987-1988

SUNY Oswego 1997-1999

Skills

Management Experience

Conflict Resolution

Soft Sales

Empathetic & Courteous

Professional & Goal Oriented

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