MARVELLA MONROE-DUKES

ad4ypu@r.postjobfree.com 702-***-**** 6800 E Lake Mead Blvd, Apt 2039, Las Vegas NV 89156

SKILLS

•Setting reservations

•Resolving customer concerns

•Excellent verbal communication skills

•Managing phone systems

•Switchboard operations

•Flexible

•Detail-oriented

•Multitasking and prioritization

EXPERIENCE

PBX Operator / Valley Hospital 11/2020 – 05/2021

•Answered calls for 6 hospitals in a fast-paced environment

•Provided training and coaching to new PBX operators

•Answered calls with a friendly and polite approach to ensure excellent customer service

PBX Operator / MGM Resort International 09/2019 – 03/2020

•Provided training and coaching to new PBX operators

•Answered calls with a friendly and polite approach to ensure excellent customer service

•Answered up to 150 calls per day in a fast-paced environment

•Managed corporate phone services by routing calls quickly and accurately

•Assisted with administrative tasks, including filing, answering phones and guest checkouts

PBX Operator / Scripps Hospital - San Diego, CA 09/2016 – 04/2019

•Answered up to 150 calls per day in a fast-paced environment

•Provided training and coaching to new PBX operators

•Answered calls with a friendly and polite approach to ensure excellent customer service

PBX Operator / Hilton San Diego Resort & Spa - San Diego, CA 05/2006 – 04/2013

•Provided training and coaching to new PBX operators

•Answered calls with a friendly and polite approach to ensure excellent customer service

•Answered up to 100 calls per day in a fast-paced environment

•Managed corporate phone services by routing calls quickly and accurately

•Assisted with administrative tasks, including filing, answering phones and guest checkouts

Patient Access Representative / Sharp Grossmont Hospital - San Diego, CA 02/2012 – 05/2006

•Scheduled and confirmed patient appointments with patients and healthcare professionals

•Checked daily doctor schedules and verified insurance

•Accessed patient information through a variety of office software applications

•Utilized customer service skills and detailed system knowledge to support hospital and clinic operations

•Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure

•Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security

EDUCATION AND TRAINING

Point Loma High School - San Diego, CA

High School Diploma

Contact this candidate