Customer Service Stock Associate
Resume:
Cassandra Dorcelus
Augusta, GA *****
*****************@*****.***
Newly certified CDL graduate with practical training and a genuine interest in starting a career in the transportation sector. Proficient in vehicle handling and safety guidelines. Eager to apply newly acquired skills and contribute positively within the industry. Willing to relocate to: Augusta, GA
Authorized to work in the US for any employer
Work Experience
CDL A Driver
FedEx Custom Critical - Miami, FL
February 2024 to April 2024
Handle sensitive, classified, and hazardous shipments including electronics, arms, munitions, and all classes of explosives from pickup and to deliver to customers Overnight Fulfillment Associate/Stock Associate
Nordstrom - Miami, FL
May 2020 to February 2024
• Place supplies in their proper place to create a great customer service environment.
• Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
• Pack the good in shipping bags/boxes, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.
• Arranging, locating, extracting merchandise from shelves and storage areas.
• Confirming merchandise information matches that of the work order.
• Inspecting the merchandise for damage, flaws, and irregularities.
• Packing the merchandise for delivery.
• Model excellent service by greeting all guests in the area when picking orders.
• Adhering to safety practices.
• Provide service and a shopping experience that meets the needs of the guest.
• Execute end-of-day procedures
Stock Associate/Fulfillment Associate
Neptune Cigars - Miami, FL
August 2019 to May 2020
• Scanning and sorting outgoing stock
• Pulling, packing, and loading
• Receiving, stocking, and stacking
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues. Sales Associate/Stock Associate
NYX Professional - Miami, FL
October 2016 to August 2019
• Resolved customer complaints by identifying problems and taking appropriate corrective action – resulting in 50% increase in department’s efficiency.
• Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers.
• Improved the effectiveness of customer service department 20% by providing training for and setting up training materials.
• Developed customer base by 45% during the year 2015 through the delivery of quick service.
• Integrated a complex customer feedback system that took feedback and complaints from customers to manage the system better.
• Attained Employee of the Year Award 3 times in three years following commendation from supervisors and recommendation from peers.
• Increased 55% customer base by providing training to new customer service representatives.
• Reduced 30% customer complaints through the implementation of a dedicated complaint handling cell to cater to escalated grievance.
Sorter/Order Processor
Amazon Fulfillment Associate - Miami, FL
January 2015 to September 2016
• Processing, packaging, and shipping orders accurately
• Ensuring that stocks and inventory are well-organized and maintained
• Examining and inspecting products for defects and damages
• Receiving, unloading, and arranging inventory items appropriately
• Discharging duties in strict compliance with amazon safety and hygiene regulations
• Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
• Following the state health and safety regulations and practices
• Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse. Stock Associate
New York and Company - Miami, FL
July 2013 to January 2015
• Unloaded trucks, stocked shelves and carried merchandise out onto the sales floor.
• Kept sales floor clean and maintained a neat and orderly product display.
• Organized and maintained merchandise in stockrooms, and filled in the selling floor as needed
• Unpacked new merchandise shipments, and prepared them for the selling floor by folding, hanging, or stacking
Education
High school diploma
Green Springs High School - Miami, FL
August 2011 to June 2014
Skills
• Softwares- PowerPoint, Microsoft Excel (1 year)
• Quick Learner
• Communications
• Customer Service Skills
• Cashier
• Time Management
• Organizational Skills
• Cash Handling
• Stocking (3 years)
• Warehouse Experience
• Packaging
• Order Fulfillment
• Order Picking
• Shipping & receiving
• Dishwashing
• Tanker
Certifications and Licenses
Driver's License
CDL C
CDL B
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