Cassandra Dorcelus

Augusta, GA *****

ad4yp3@r.postjobfree.com

+1-305-***-****

Newly certified CDL graduate with practical training and a genuine interest in starting a career in the transportation sector. Proficient in vehicle handling and safety guidelines. Eager to apply newly acquired skills and contribute positively within the industry. Willing to relocate to: Augusta, GA

Authorized to work in the US for any employer

Work Experience

CDL A Driver

FedEx Custom Critical - Miami, FL

February 2024 to April 2024

Handle sensitive, classified, and hazardous shipments including electronics, arms, munitions, and all classes of explosives from pickup and to deliver to customers Overnight Fulfillment Associate/Stock Associate

Nordstrom - Miami, FL

May 2020 to February 2024

• Place supplies in their proper place to create a great customer service environment.

• Pick items for guest orders accurately and quickly; meeting service and required ship time standards.

• Pack the good in shipping bags/boxes, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.

• Arranging, locating, extracting merchandise from shelves and storage areas.

• Confirming merchandise information matches that of the work order.

• Inspecting the merchandise for damage, flaws, and irregularities.

• Packing the merchandise for delivery.

• Model excellent service by greeting all guests in the area when picking orders.

• Adhering to safety practices.

• Provide service and a shopping experience that meets the needs of the guest.

• Execute end-of-day procedures

Stock Associate/Fulfillment Associate

Neptune Cigars - Miami, FL

August 2019 to May 2020

• Scanning and sorting outgoing stock

• Pulling, packing, and loading

• Receiving, stocking, and stacking

• Meets specifics of customer orders in a timely manner.

• Keeps products separated, organized and in good rotation.

• Monitors product quality frequently, reporting problems to mitigate safety issues. Sales Associate/Stock Associate

NYX Professional - Miami, FL

October 2016 to August 2019

• Resolved customer complaints by identifying problems and taking appropriate corrective action – resulting in 50% increase in department’s efficiency.

• Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers.

• Improved the effectiveness of customer service department 20% by providing training for and setting up training materials.

• Developed customer base by 45% during the year 2015 through the delivery of quick service.

• Integrated a complex customer feedback system that took feedback and complaints from customers to manage the system better.

• Attained Employee of the Year Award 3 times in three years following commendation from supervisors and recommendation from peers.

• Increased 55% customer base by providing training to new customer service representatives.

• Reduced 30% customer complaints through the implementation of a dedicated complaint handling cell to cater to escalated grievance.

Sorter/Order Processor

Amazon Fulfillment Associate - Miami, FL

January 2015 to September 2016

• Processing, packaging, and shipping orders accurately

• Ensuring that stocks and inventory are well-organized and maintained

• Examining and inspecting products for defects and damages

• Receiving, unloading, and arranging inventory items appropriately

• Discharging duties in strict compliance with amazon safety and hygiene regulations

• Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures

• Following the state health and safety regulations and practices

• Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse. Stock Associate

New York and Company - Miami, FL

July 2013 to January 2015

• Unloaded trucks, stocked shelves and carried merchandise out onto the sales floor.

• Kept sales floor clean and maintained a neat and orderly product display.

• Organized and maintained merchandise in stockrooms, and filled in the selling floor as needed

• Unpacked new merchandise shipments, and prepared them for the selling floor by folding, hanging, or stacking

Education

High school diploma

Green Springs High School - Miami, FL

August 2011 to June 2014

Skills

• Softwares- PowerPoint, Microsoft Excel (1 year)

• Quick Learner

• Communications

• Customer Service Skills

• Cashier

• Time Management

• Organizational Skills

• Cash Handling

• Stocking (3 years)

• Warehouse Experience

• Packaging

• Order Fulfillment

• Order Picking

• Shipping & receiving

• Dishwashing

• Tanker

Certifications and Licenses

Driver's License

CDL C

CDL B

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