VICTORIA G. CLARK, VC

Houston, TX • 281-***-**** • ad4yoi@r.postjobfree.com

DRIVEN APPLICATION DEVELOPMENT LEAD

IT Project Lead • Technology Implementation Specialist • SIS Program Manager

Process Optimization • Stakeholder Engagement • System Configuration • Data Integration

Documented Business Requirements • Supported Data Conversions • Assisted in System Testing

WORK EXPERIENCE

Spring Independent School District; Houston, Texas Aug 2021 – Oct 2023

Led the successful implementation of 5 IT projects, resulting in a 30% reduction in system downtime and a 25% increase in user satisfaction.

Achieved a 20% increase in student enrollment integration efficiency by implementing streamlined processes and automation.

Managed over one hundred Incidents/Service tickets using the Service Now application efficiently resolving issues within stipulated time frames.

Spearheaded training in 82 Spring Independent School District schools, improving secondary, elementary, and community parent support through Home Access Center and Online Enrollment apps.

Contributed significantly to new client-based Student Information System planning and testing efforts ensuring smooth implementation processes.

Used ServiceNow ticketing system for efficient tracking and updating of service incidents.

Developed detailed manuals for effective Student Information Systems training sessions.

Mentored staff on PowerSchool Online Enrollment use, aligning with job requirements.

Prepared essential reports for school administrators to support decision-making.

Houston Independent School District; Houston, TX Dec 2020 - Aug 2021

Senior Business Systems Analyst

Facilitated efficient, role-based authorization access to the Student Information System for department administration and campus-based staff across 15,000 employees.

Engaged daily with Academic stakeholders to collect business requirements for the Student Information System, promoting process changes or system improvements.

Led cross-functional teams addressing business or systems issues through gap analysis while performing other job-related duties as assigned.

Oversaw SIS application security, ensuring optimal functionality & problem resolution.

Prioritized resolving SIS Tier II/III tickets, ensuring high customer satisfaction.

Assisted in two pivotal implementations of Central Student Management Systems.

iSphere Consulting; Houston, TX April 2017 - Dec 2020

Business Systems Analyst

Conducted extensive systems testing; supported data conversions; facilitated local system rollouts; executed all tasks in alignment with HISD's strategic plans.

Acted diligently as a crucial liaison between SIS functional SMEs and business/workstream owners, ensuring seamless, effective communication and understanding.

Continually strived to comprehend changing business needs, documenting them in standard formats for easy understanding and quick user approval.

Understood, proposed and educated on new business processes while helping to implement innovative SIS solutions through streamlined operations.

Assisted users in developing efficient processes, enhancing productivity across departments.

Documented business requirements and conducted user acceptance tests to confirm needs.

Designed intricate details of automated systems, enhancing operational efficiency.

ECU TECHNOLOGY July 2016 - Dec 2016

System Analyst

Executed thorough end-to-end testing, successfully showcasing all new features, improvements, and bug fixes to the project manager and VP of Software before client release.

Expertly managed all help desk issues submitted by numerous users, efficiently entering requests and delegating them to the appropriate development support team.

Championed credit union client support across various cloud-based membership and loan applications as a contractor for a top software development firm.

Leveraged robust cloud-based Origins platform for seamless service integration guarantee.

Crafted comprehensive user guides and training materials on system functionalities.

APACHE Jan 2008 - Jan 2016

Record Analyst

Developed web-based RM tool for 30 departments and 5 regions as administrator.

Implemented new comprehensive File Trail (RM) application software releases while diligently capturing end-user requirements; assessed and seamlessly integrated as needed.

Directed development of the Records Management program, implementing related systems and activities.

Configured department tables, secured user permissions, and managed large data import/export.

Conducted RM application training for users, covering data management and order requests.

Produced business requirement specifications for efficient delivery of agreed changes.

Developed testing schedules for new/amended systems, reporting performance results.

Provided system support across various functional areas within the organization.

Assisted in designing and modifying business rules for software applications.

EDUCATION

Graduate of James Madison High School

Attended Texas Southern University for Business Management

TECHNOLOGIES

Oracle, SQL Servers, PowerSchool Online Enrollment, PowerSchool Student Management, Chancery Student Management e-School plus Student Management System, Microsoft Office Suite, ServiceNow, On Data Suite, Elevate, Microsoft Teams, Microsoft Project, Microsoft Outlook, Google Workspace, Confluence, Visio, Microsoft Access, Microsoft SharePoint, Adobe Acrobat, Zoom, Microsoft Visio

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