Customer Service Sales Associate

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Ewing NJ, 08638

*******@******.***

CAMILLE JAMES 609-***-****

Highly motivated and results-driven Sales Associate with 4+ years of experience in delivering exceptional customer service and driving sales in a fast-paced environment. Analyzing and inputting data in a time-sensitive environment with a proven track record of building strong relationships with customers. Skilled in product knowledge, inventory management, and point-of-sale systems. Adept at identifying customer needs and providing personalized solutions to ensure customer satisfaction. Strong team player with excellent communication and interpersonal skills. Eager to leverage my expertise to contribute to the success of a dynamic and customer-focused organization.

2018 - 2019

Providing exceptional customer service to members and guests, greeting them with a friendly and welcoming attitude, and addressing any inquiries or concerns promptly.

Assisting prospective members with membership inquiries, explaining membership options and benefits, and encouraging them to sign up for gym memberships.

Performing various administrative duties, such as data entry, answering phone calls, and managing member files on a PC. Encouraging members to take advantage of additional services or retail items offered by the gym, such as personal training sessions or fitness merchandise.

2017-2018

Product Knowledge: Demonstrating in-depth knowledge of Starbucks' menu items, including ingredients, flavors, and customization options, to provide recommendations and cater to individual preferences.

Upselling and Cross-Selling: Suggesting add-ons, seasonal promotions, and loyalty programs to enhance the customer experience and increase sales.

Customization: Paying attention to customer requests for personalized beverages and ensuring that each drink is made to their specifications.

Multitasking: Juggling various tasks, such as taking orders, preparing beverages, and restocking supplies, while maintaining focus on delivering exceptional customer service.

Teamwork: Collaborating with other team members, including baristas, shift supervisors, and store managers, to ensure a cohesive and productive work environment.

Highschool graduate - Diploma

Product Knowledge

Business development

Inventory Management

lead generation

Problem Solving

Team Collaboration

Adaptability

Time Management

CRM

Appointment scheduling

Customer Service

life insurance license 2019-Now

Planet Fitness Ewing, NJ

Starbucks

Keystone Online School

SALES ASSOCIATE/DATA ENTRY ANALYST

Mercer County Community College (SMILE Gear Up

program)

SUMMARY

PROFESSIONAL EXPERIENCE

Ewing NJ, 08638

*******@******.***

CAMILLE JAMES 609-***-****

2018 - 2021

Collecting appropriate information on each test packet Adapted to a time-sensitive environment

Forming reports for appropriate data that was collected from each test packet

Experience in the call center assisting customers with scheduling appointments and processing payments for tests and other products

Preformed tasks using Microsoft Xcel on a PC and processing shipments through UPS shipping carrier.

ETS

SALES ASSOCIATE/DATA ENTRY ANALYST

SERVICE BDC

2023 - 2024

responsible for managing communication between the dealership/service center and customers

actively engaged in marketing calls to promote services, generate leads, and contribute to the overall growth of the business

ensuring efficient utilization of service resources and delivering exceptional customer experiences

Schedule service appointments based on customer preferences and service center availability

Handle inbound and outbound customer inquiries through various communication channels

Effectively communicate promotions, special offers, and service packages

Capture and update customer information accurately in the CRM system.

Collaborate with service advisors, technicians, and other departments to ensure seamless customer service

Share customer feedback and insights with relevant teams for continuous improvement

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