KEITH RIDLEY

Magnolia, TX ***** 281-***-****

www.linkedin.com/KLRidley ad4ynv@r.postjobfree.com

QUALIFICATION SUMMARY

Customer-focused business leader and visionary thinker with significant experience overseeing business operations, safety, and project management. Dedicated and results-focused professional with proven success utilizing experience and education with a team-based leadership approach. High adaptability to changing environments and operates from a firm ethical base and with a high level of integrity.

CORE COMPETENCIES

• Safety and Process Driven

• Budgeting / Cost and Benefits Analysis

• Lean Analytical Problem Solving

• Customer Service and Satisfaction

• Active Listening and Negotiation Skills

• Team Building and Leadership

PROFESSIONAL EXPERIENCE

TEXAS STONE CONSTRUCTION, LLC 2022 – Current

Owner/ General Manager, Magnolia, TX 2001 – 2014

Interface with clients from sale to completion of projects, building relationships with vendors, and negotiated supply costs. Recruited and assembled installation teams and maintained a business diversity of new and remodel work at 80% residential and 20% commercial.

• Lead and manage overall operations, including sales, advertising, insurance, taxes, payroll, material and labor estimating, project planning/execution/delivery, production supervision, and payables/receivables.

• Labor recruitment, field supervision, developing team morale and job standards, and cultivating company culture.

• Maximized profitability through superior customer service and labor and job cost control.

• Source suppliers, negotiate pricing, establish accounts, and maintain positive working relationships. NEWSOUTH WINDOW SOLUTIONS 2021 – 2022

Production / Operations Manager, Houston, TX

Production manager for the Texas Market, including Southwest Louisiana. Ensured deliverables were met and consistent with NewSouth corporate goals while striving to exceed customers' overall experience. Responsible for all subcontractor activities. Developed and implemented multiple warehouse and showroom layouts with integrated safety features.

• Oversaw all labor invoicing, material purchase orders, and warehouse and showroom operations.

• Interfaced with new and existing clients, staff, subcontractors, and product consumers daily.

• Main point of contact for all clientele, manufacturing, subcontractors, freight, and vendors. ASSOCIATED MATERIALS INC., ALSIDE – INSTALLED SALES SOLUTIONS 2017 – 2020 Project and Safety Manager, Houston, TX

Product installation and safety manager for the Houston, Austin, and San Antonio markets and accountable for all aspects of residential and commercial projects. Develop safety processes and implement best practices to maintain a safe workplace. Ensured the satisfaction of contractual expectations of the client relative to the objectives, goals, and specifications of the project. Managed subcontractors and oversaw the construction process and job site safety.

• Developed and managed the provisions and requirements of all contract documents, including plans, specifications, estimations, subcontractors, and purchase/change orders.

• Managed contract generation, implementation, contract closeout, and warranty follow-through.

• Managed subcontractors, including recruiting, contract negotiations, scheduling, inspections, and terminations. KEITH RIDLEY ad4ynv@r.postjobfree.com Page Two

THE HOME DEPOT – HOME SERVICES 2014 – 2017

Project Manager / Installation Service Manager, Houston, TX Area manager responsible for all aspects of installation projects and services, profit margins, and cost control measures. Created and maintained relationships with clients and handled all service and warranty matters post-job completion. Provided oversight of subcontractors, including negotiations, recruiting, training, evaluation, quality control, and terminations. Interviewed and trained Installation Service Managers and local warehouse staff in multiple states.

• Executed and delivered high volume projects and services; ~1,800 jobs, $9+ MM Revenue over a 3-year timespan.

• Ranked #1 Installation Service Manager in Texas, the top 3% of division ranking, and top 5% in the nation.

• Highest customer service ranking and lowest labor percentage, resulting in highest revenue and lowest cost margin for the Houston branch.

• Managed ordering, scheduling, installation, and completion/closeout activities for installation and warranty services.

• Recognized by corporate leadership for three consecutive years for product knowledge training of sales teams, which led to improved sales growth margins.

• Defined and implemented best practices with store management and associates to increase service sales.

• Nationally recognized for assisting employees, installers, and customers during Hurricane Harvey and was safety training leader for the Houston branch.

SIGMA MARBLE GRANITE TILE 2012 – 2013

Superintendent and Estimator, Houston, TX

Responsible for estimating, ordering, securing, and logistics of job site materials and developed comprehensive bids for commercial installation projects. Ensured job site safety by conducting daily staff meetings to discuss general and site- specific job hazards and preventative measures. Managed employees and subcontractors to cover scope of work and ensured quality control of materials and workmanship.

• Notable projects included San Jacinto Medical Center, Lone Star College, Galleria Mall, and MD Anderson.

• Examined architectural plans, specifications, and addendums to determine full scope of requirements.

• Attended pre-bid meetings and job site visits to determine proper scope of work and identify potential project risks.

• Researched product and labor costs and provided Project Manager briefs and bid details for awarded projects. CUSTOM STONE SUPPLY 1999 – 2001

Operations and Safety Manager, Houston, TX

Responsible for the operations of Texas’s largest stone supplier, ensuring smooth and consistent operation while effectively satisfying customer needs and meeting financial goals in a safe working environment. Managed and executed the daily receiving of goods and outbound deliveries using Just-In-Time practices.

• Accountability for employee safety, customer experience, operational efficiencies, and operating budgets.

• Developed and oversaw safety practices across the facility using best practices with regard to OSHA, TxDOT, and local regulations.

• Supervised payables, receivables, PO creations, and quarterly and year-end inventory with reconciliation.

• Managed fleet services, including scheduling for supplies and daily deliveries, maintenance, and Tx-DOT requirements.

EDUCATION & MILITARY SERVICE

• Texas State University – BBA in Business Management

• Certified Safety Professional (ASP)

• OSHA 30 – Certified in Construction

• Six Sigma – Certified Lean Practitioner

• Lead Renovation – Certified Renovator

• United States Marine Corps Veteran

TECHNICAL

• MS Office Suite, Salesforce, Various Estimating Tools – Eagle View, Hover, and proprietary software

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