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Technical Support It Systems

Location:
Boca Raton, FL
Posted:
April 12, 2024

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Resume:

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Martin Mash

ad4ynf@r.postjobfree.com • 954-***-****

LinkedIn • Boca Raton, FL

IT Administrator

Dynamic, result-oriented professional with 15+ years of specialized expertise in managing and optimizing IT systems. Proficient in implementing innovative tech solutions to enhance operational efficiency and productivity. Strong track record of troubleshooting complex technical issues with precision and ease. Skilled in maintaining and securing networks, servers, and databases to ensure seamless flow of operations. Detail-oriented professional with keen eye for identifying and addressing IT vulnerabilities. Experienced in developing and implementing IT policies and procedures to streamline workflows. Proven ability to provide technical support and training to users at all levels.

Areas of Expertise

• Data Backup & Recovery

• Mobile Device Management

• Compliance & Risk Management

• Network Security Administration

• Database Analysis & Management

• Server Management & Maintenance

• Network Configuration & Management

• System Administration & Management

• Hardware Troubleshooting & Maintenance

Career Experience

Team Horner Group, Fort Lauderdale, Florida 2006 – 2024 Network Systems Administrator

Orchestrated daily server maintenance tasks, ensuring operational excellence on Windows and Linux systems. Led execution of timely hardware and software upgrades, maintaining system integrity. Directed safeguarding of server and endpoint data through meticulous backup strategies. Facilitated seamless onboarding and offboarding processes using advanced technological platforms. Governed user access control, tailoring permissions to organizational and individual requirements. Diagnosed and rectified network disturbances, enhancing connectivity and performance. Cataloged critical server hardware and software details, ensuring transparency in system operations. Maintained strategic reserve of server components, ensuring business continuity. Implemented vital system updates and patches, fortifying security and functionality.

• Enhanced storage capabilities by integrating network-based solutions from Drobo and Synology.

• Deployed and maintained robust endpoint security frameworks using tools like Kaspersky Corporate Anti-Virus and Carbon Black.

• Facilitated off-site data replication to bolster disaster recovery strategies.

• Streamlined network environment setups and terminations, enhancing user access and system resilience.

• Ensured peak system performance through meticulous hardware and service documentation.

• Advanced network infrastructure by updating switch firmware in line with manufacturer recommendations.

• Augmented server and endpoint functionality with targeted software installations.

• Spearheaded selection and implementation of multifaceted backup strategies, enhancing data integrity.

• Instituted novel endpoint inventory system to streamline patching, updates, and software deployments.

• Directed management of virus and malware defenses, ensuring swift threat neutralization.

• Achieved and maintained optimal system uptime, scheduling maintenance tasks outside business hours for minimal disruption.

• Boosted network security and performance through diligent switch management and firmware updates.

• Delivered exceptional end-user support, resolving broad spectrum of IT challenges. Page 2 2

Prior Experience

Florida Career College, Fort Lauderdale, Florida

Computer Instructor

Orchestrated post-secondary educational programs in computer and medical disciplines. Educated novices in intricacies of computer hardware, software, and system operations. Imparted expert knowledge on practical applications and optimal practices in computing.

• Elevated student proficiency in technical and medical subjects through comprehensive instruction.

• Enhanced understanding of real-world computing challenges and solutions among learners.

• Fostered practical learning environment by integrating industry insights into curriculum. Total Information Computers, Fort Lauderdale, Florida Senior Support Technician

Engineered network infrastructures tailored for small enterprises. Maintained hardware for servers and desktops, ensuring optimal performance. Delivered on-site and remote technical assistance for hardware and software issues.

• Spearheaded network administration for small business clientele, facilitating user onboarding and offboarding.

• Instructed on optimal backup and recovery strategies, enhancing data security and system resilience. Education

Bachelor of Business Administration

Florida Atlantic University, Boca Raton, Florida



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