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HOPE Chidinma Nnadi

PERSONAL DETAILS

Home: Block 31 NDC Camp, Ushafa-Bwari -Abuja E-mail: ad4yn2@r.postjobfree.com Mobile:

SUMMARY

Pursuing opportunities that will avail me the required experiences, professionalism, effectiveness, and efficiency utilizing my skills, educational enlightenment, field experiences to foster corporate mission and effectively attain team goals. Extremely motivated and passionate in whatever I am found to do. Strong interpersonal and communication skills, persuasive skills and the technical know-how to handle and deal with different kinds of people and circumstances as well as effectively working both independently and in cooperation with others. JOB DESCRIPTION AND DUTIES PERFORMED YEAR

Restaurant Manager November 2022 – Till Date

90's Fastfood, Kubwa, Abuja.

• Coordinating daily restaurant management operations.

• Delivering superior food and beverage service and maximizing customer satisfaction.

• Responding efficiently and accurately to restaurant customer complaints.

• Estimate future needs for goods, kitchen utensils and cleaning products.

• Ensure compliance with sanitation and safety regulations.

Culinary Personnel October 2021 – October 2022

National Defense College, Abuja.

• Improved the kitchen ethics and standard of culinary activities by effective planning and implementation of creative ideas.

• Contributed positively to the improvement of the kitchen menu.

• Managed and supervised the preparation and serving of food and edibles to clients and making the environment hospitable.

Receptionist July 2017 – October 2019

Becan Garden and Suite, Bucknor Estate, Lagos.

• Served visitors by greeting, welcoming, and assigning them rooms.

• Managing security and telecommunications systems.

• Handling queries and complaints via phone, email and general correspondence.

• Assisting the HR team with recruitment, onboarding, and termination processes.

Housekeeper/Supervisor March 2014 – November 2015

Deda Hospital, Gwarinpa Abuja.

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

• Scheduling staff shifts and organizing replacements as required.

• Investigating and addressing complaints regarding poor housekeeping service.

• Providing training to the housekeeping staff.

Library Attendant August 2013 – February 2014

Pilgrim International Secondary School, Owerri, Imo State. 1

• Maintained an accurate record of books in the library as well as all incomings and outgoings of materials.

• Improved the reading culture of students by making recommendations on books and academic materials and being of assistance where necessary. EDUCATION AND ACADEMIC QUALIFICATIONS

Bachelor of Science in Botany (B.Sc.)

Institution: Lagos State University, Nigeria.

Year of Graduation: 2019

• Second Class (Lower Division)

COURSES, LICENSES, AND CERTIFICATIONS

• 14/03/2022: A Basic Fire Safety Training and Use of First Aid Fire Fighting Equipment’s

• 28/04/2022: Health Safety and Environment (1&2)

• 28/04/2022: Customer Service & Relationship Management

• 28/04/2022: Project Management

• 28/04/2022: Human Resource Management

• 04/10/2022: Computer Appreciation Course.

RELEVANT SKILLS AND CAPABILITIES

• Customer Service – Able to answer calls professionally confidently and efficiently, provide information about products and services, take/cancel orders/obtain details of customers. Keep records of customer interactions, transactions, recording details of inquiries, complaints, and feedback.

• IT Skills – Regular user of email, Internet, Proficiency in Microsoft Word, Excel, and PowerPoint.

• Administrative Capabilities – Filing, Photocopying, good telephone etiquettes good receptionist abilities. SOFT SKILLS

• Excellent communication, interpersonal and

organizational skills.

• Confident and enthusiastic.

• Problem-solving and high acumen in making

decisions.

• Proven leadership and collaboration skills.

• Emotional intelligence.

• High commitment and adaptability levels.

• Spoken Languages: English, Igbo, and

Yoruba.

INTERESTS AND HOBBIES

• Traveling

• Reading

• Learning new ideas and concepts

• Exercising and sporting activities

REFEREES

Dr. Kenneth Enyone

Deda Hospital Gwarinpa.

080********

Maj. Ajah Chioma

Catering Officer (NDC).

080********

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