Call Center Customer Service
Resume:
AC
Alexis Costello
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Work History
Self - Employed - Nanny
09/2021 - 10/2023
Total Remodeling Systems - Call Center Representative Winchester, VA
09/2020 - 09/2021
Navy Federal Credit Union - Escrow Analyst
Winchester, VA
10/2019 - 09/2020
● Prepared meals and snacks for children based on dietary guidelines. Organized and cleaned home after activities by picking up toys and straightening up play room.
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Built positive and nurturing environments to support child social and emotional growth.
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Supported children in play activities, meals, and snacks, hygiene and socialization.
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● Played games, worked on puzzles, and read books to young children.
● Monitored children's play activities to verify safety. Adhered to company policies and scripts to consistently achieve call- time and quality standards.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Educated customers on company systems, form completion and access to services.
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● Reviewed mortgage loans
● Reviewed tax bills
● Reviewed refund overages
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Bunker Hill, United States 25413
Skills
● Customer Service
● Microsoft Word
● Sales Force
● Team Player
● CRM
● Marketing
● Money Handling
● Training New Employees
Education
Penn Foster
Verterinary Assistant Program
06/2016
John Handley High School
Winchester, VA
High School Diploma
● Reviewed historical data
● Processed Payments
● Took phone calls
● Handled customer service inquiries
● Conducted phone calls
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