RESUME

HELEN LEVANDOVSKY

*** **** *** ***** *****

Bloomfield Hills, Michigan 48304

Cell phone: 248-***-****

Email: ad4yml@r.postjobfree.com

Energetic professional with experience in healthcare management, administration of day-to-day operations, program development, marketing and business development. Skills include:

Strategic Planning

Advertising/Sales Promo

Budget Preparation

Coaching/Counseling

Case management

Knowledge of Labor Laws

Needs Assessment

New Business Development

Staff Development

Recruitment/Retention

Contract Management

Process Improvement

Care Planning

Process Improvement

Public, Community Relations

Physician Relations

Customer Relationship Mgt

Change Management

Team Building

Care Coordination

Policy/Procedure Development

SENIOR EXECUTIVE ENDORSEMENT

President/CEO’s Comments from Performance Evaluation: “Ms. Levandovsky has made significant and commendable progress in accomplishing a very ambitious number of goals, and in accomplishing marked organizational improvements within an organizational model that is complex…Her achievements in the areas of re-engineering of office processes and organizational structure, improving the quality of care, increasing overall volume, profitability, and market penetration, and development of skilled service product lines are excellent, as is evidenced by….financial data and volume statistics. She is to be commended for her diligence, hard work, focus on bottom line performance….and creativity in developing new revenue important to the organization as we re-invent the (company) into a profit generating enterprise…”

PROFESSIONAL EXPERIENCE

January,2018 to :Present

MARKET RESEARCH INTERVIEWER

Ipsos Market Research (Troy, MI)

Conduct telephone surveys with households throughout Canada, United States and overseas on a variety of topics including political views, buying habits and opinions on consumer satisfaction and other issues. Accounts include military hospitals, social security recipients, automotive companies.

December, 2013 to Present

HEALTHCARE/BUSINESS CONSULTANT

Projects included:

Quadriga Inc. (Livonia, MI) 2013 to 2015

Aegis Health Perspectives: (private duty home care agency specializing in spinal cord injury care)

Implemented Humana At Home Care Management program, including setting up operations, interviewing, hiring and training new care managers, overseeing work performed, and interacting with Humana clinical staff. Reviewed existing operations for private duty home care agency and made recommendations for positive outcomes. Provided assessment of current operations and made recommendations for process improvement.

Chariot Transport: (non-emergency medical transportation)

Spearheaded start-up of non-emergency medical transportation, company, including writing and implementing business plan, developing all policies and procedures, developing and monitoring all marketing activities, and mentoring new manager. Provided leadership and staff support.

Kalous Case Management: (medical case management company)

Reviewed existing and developed new policies and procedures for medical case management company, assuring compliance with Case Management Society’s standards. Mentored new manager. Provided leadership and staff support. Provided assistance with change management.

All Patient Urgent Care Clinic (Wixom, MI) 2016

Assisted in the implementation of a new urgent care clinic. Interfaced with internal physician partners in developing clinic’s policies and procedures. Assisted in mentoring/advising new office manager on managing office operations.

American Income Insurance (Troy, MI) 2017 to 2019

As Talent Acquisition Manager, Provided overall leadership, management and performance of Talent Acquisition Coordinators. Interfaced with senior management and human resource department to ensure talent acquisition activities are in line with business needs. Participate in selection of potential employees. Knowledge of labor law and 1099 employment.

Home Care Experts, Inc. (Warren, MI) 2016

As Director of Business Development, identified new business opportunities, generated new agreements, represented Medicare certified home health care agency to medical community, including physicians, case managers, rehabilitation facilities, and assisted living facilities.

October, 2012 to December, 2013

BRANCH MANAGER

ResCare HomeCare (Southfield, MI)

(Local branch of a national human services company)

Oversaw daily operations of the private duty home care agency.

Financial management: analyzed monthly financial statements and implemented strategies to increase profitability; managed operating expenses to maximize contribution.

Administration management: managed quality management initiatives by proactively identifying potential risks. Focused on continuous improvement and customer satisfaction.

Business development: built and maintained relationships with key clients as well as identifying leads and setting sales appointments.

Human Resources: Managed all aspects of recruitment and selection process of licensed and paraprofessional staff including interviewing, hiring, orientation, performance evaluations, payroll processing and employee workforce morale.

Contract Administration: Oversaw team of care coordinators to ensure assessment of Humana/Senior Bridge members’ clinical and psychosocial status. Oversee Geriatric Care Management program. Worked with Area Agencies on Aging on providing service for participants. Working knowledge of Person Centered Plans and applicable Federal and State regulations pertaining to Medicaid waiver programs. Provided supervisory visits and assure compliance with State of Michigan standards.

August, 2010 to September, 2012

DIRECTOR OF OPERATIONS

Stepping Stone Group (Livonia, MI)

(Residential group homes, in-home health care, transportation, staffing specializing in spinal cord injuries, TBI)

Implemented total startup of the home care division, including business, strategic and marketing plans; talent acquisition, development of policies and procedures, and business development. Worked with external case managers, personal injury attorneys and physicians in facilitating service delivery.

Developed policies and procedures, resulting in smoother operations and more informed staff who understands company expectations and accountability

Developed and implemented employee evaluation tool, which also identifies training needs

Expanded transportation division from 12 runs monthly to over 100 monthly runs in a 3 month period.

Developed the private duty home care division with focus on care for people with SCI. Project included development of business, strategic and marketing plans, QI material, P&P, revenue projections, all necessary forms, HR policies including employee handbook, risk management guidelines, orientation material. Involved in care coordination, as well as needs assessment and care planning.

October, 2008 to May, 2010

PRACTICE ADMINISTRATOR

Pain and Rehabilitation Physician, PC (Lathrup Village and Detroit, MI )

Group of pain management clinics

Responsible for the overall management and development of two Medical Practice and Rehabilitation Centers. Provided leadership in developing/implementing the Practice strategic and business plans. Responsible for facility, financial, human resource management; strategic growth initiatives, information management, risk management, customer service and conflict resolution. Maintained operational protocols. Ensured regulatory compliance.

Developed comprehensive human resource policy and procedure manual, orientation and training manual for new employees resulting in well trained and knowledgeable staff

Developed operational manual resulting in consistency in application of policies and procedures

Developed and implemented employee evaluation tool

Developed benchmarks and measurements for monitoring daily production of front and back office staff

Developed and implemented customer service programs resulting in high patient satisfaction

Developed strategic plan to position medical practice for expansion

Developed policies and procedures, resulting in smoother operations and more informed staff who understands company expectations and accountability

June, 2005 to February, 2007

VICE PRESIDENT AND DIRECTOR OF PROGRAM AND BUSINESS DEVELOPMENT

Aegis Health Perspectives (Livonia, MI)

Private duty home health agency specializing in spinal cord injury. Affiliate offers ancillary services.

Started up and oversaw Aegis Life Care, a new affiliate of the agency, focusing on ancillary services.

Developed and managed the following programs: traditional private duty home care with emphasis on end-of-life care, dementia care, geriatric care management, and community education programs.

Developed and assured compliance with agency policies and procedures.

August, 2003 to June, 2005

ADMINISTRATOR

Continuum Care Management, LLC (Bingham Farms, MI)

A private duty home care start-up company

Responsible for total set-up of new agency, including business planning, establishment of human resources, staff recruitment, marketing, community outreach, policies/procedures, and day-to-day operating functions. Focused on relationship building, increasing visibility in the community, and providing services that exceed client expectations. Generated new contracts and provided overall management.

Developed specialty programs to differentiate agency from competitors. Example: Upscale concierge services and geriatric care management program

Developed and successfully implemented quality, hospitality-based customer service program for internal and external customers, resulting in repeat referrals

Developed alliances with physicians, discharge planners, case managers, resulting in increased business

Developed new business, generating $750,000 during first year in business

November, 2000 to July, 2003

DIRECTOR OF OPERATIONS AND BUSINESS DEVELOPMENT

VISITING NURSE ASSOCIATION (Oak Park, MI)

Private duty home services and durable medical equipment

Managed daily operations with focus on financial management, business planning and development, and customer satisfaction. Planned and developed programs to meet market demands and enhance revenue. Provided oversight to DME division and grant-funded training institute. Developed organization budget of $5,000,000 and monitored operations for compliance with same.

Successfully developed and implemented strategic business plan, focusing on critical success factors

Supervised, coached and counseled more than 125 office support, professional and para-professional staff

Provided management oversight of the durable medical equipment service line.

Exceeded budgeted volume for all service lines by 25% to 40% through the fourth quarter, 2002, improving financial performance compared to prior year, and surpassing year-to-date budget

Reorganized business unit implementing policies and processes, resulting in an efficiently run operation, cost savings. Provided overall contract management: proposal writing, performance management, and supervision of staff

Implemented client-focused programs leading to greater customer satisfaction, evidenced by surveys

Maintained compliance with Joint Commission Health Care standards, resulting in positive survey results

Experience in identifying and qualifying new business opportunities with the federal government utilizing FedBizOpps, preparing proposals and RFPs in response to business opportunities, and monitoring programs for compliance with contract guidelines; focus on generating RFPs and managing relations with Veterans Administration. Obtained a 3-year, fee-for-service contract, at $500,000 per year. Worked with staff of 6 marketers. By overseeing the VNA Training Institute for CNAs, also have experience in the granting process through preparation of proposals, monitoring compliance with grant deliverables, and fostering audit readiness.

January, 1999 to November, 2000

DIRECTOR OF PRIVATE DUTY HOME CARE (PRO TEM)

St. John Health System (Ascension Health) (Detroit, MI)

Provided operational assessments of home care agency and development of business processes, management reports, and organizational structure, resulting with efficient, professional operations.

Generated alliances and contracts, resulting in increased service hours and revenue

Developed and implemented marketing plans/material, resulting in enhanced agency image and community recognition, particularly among physicians

As Interim Manager, oversaw daily operations, including financial management, business development, staff recruitment, and overall management. Responsible for 100 office support, professional and para-professional staff

Improved financial/operational performance during FY 2000, by increasing service units by 40 to 60%, identifying and fostering new business opportunities, and building relationships with new referral sources

January, 1990 to October, 1998

Agency Administrator/Director of Patient Relations

United Home Health Services/Home Care (Canton, Michigan)

Medicare certified and private duty home health services, affiliated with local hospital

Agency Administrator (1993-1998)

As Administrator, was responsible for all aspects of daily management, planning, development, implementation, organization and evaluation of private duty home health care agency, with annual volume of $1,500,000.

Directed staff of 80 employees; coordinated recruitment/retention and staff development activities

Developed and implemented strategic, marketing and business development plans

Ensured compliance with payer requirements; monitored cash flow and accounts receivable

Developed and organized written policies and procedures, resulting in efficient operations

Increased hours of service and revenue by developing strategic direction, positioning agency for growth

Improved cash flow by implementing timely and correct billing, shorter billing cycles, up-front deposit policy, and improved collection process

Established assisted living and specialty care programs, resulting in more than 25% of the total revenue

Increased revenue by 25% in 1996 and 1997, surpassing budget by 20%

Director of Patient Relations/Marketing (1990-1993)

As Director of Patient Relations, planned, implemented, managed marketing programs for Medicare-certified home health care agency.

Newly created position required start-up and development of entire marketing and public relations program

Developed/directed production of internal/external newsletters, brochures, and radio talk show

Worked as liaison between agency staff and physicians. Supervised 2 marketers.

Monitored and analyzed competitive environment; developed strategic plans to position agency for growth

Represented agency to referral sources; physicians, discharge planners, case mangers, social workers

Developed and monitored quality assurance programs as they related to marketing and public relations, including: patient satisfaction surveys, discharge questionnaires, and processes to resolve physician and patient concerns

Exceeded marketing goals by generating a 20% increase in referrals in fiscal year 1991, increased referral base, enhancing agency image and visibility, and developing effective marketing communications material.

1989 to 1990

Director of Marketing and Public Relations (temporary “fill-in” assignment)

BI COUNTY COMMUNITY HOSPITAL, (Warren, Michigan)

Community hospital

Handled media relations, including responding to media inquiries and placing articles in the media

Planned and implemented marketing and promotional events to increase awareness of hospital

Developed and facilitated special events

Created brochures, flyers, direct mail programs, advertising, and press releases

Prior to 1989

Special Events/Sales Promotion Coordinator

SEARS, ROEBUCK AND COMPANY, (Troy, Michigan)

Coordinated public relations, publicity, special event and advertising projects from planning through completion for 36 stores in 3 states. Projects included planning and implementing stores grand opening events, fashion shows, and co-op programs. Developed marketing communication material.

First in Sears regional office to develop public relations/media relations program resulting in positive, effective local media coverage. Experience also includes coordinating retail advertising and collateral material between departmental merchandise managers and advertising department staff, copywriting, graphic design, and production. Coordinated co-op programs.

EDUCATION

Bachelors Degree in English, Oakland University, Rochester, Michigan

Post Graduate courses in Business Administration, Wayne State University, Detroit, Michigan

Continuing Education, Healthcare and Management issues

PROFESSIONAL AFFILIATIONS

Institutional Animal Care and Use Committee/Veterinary Technology Program/Sanford Brown College (2011-2013)

Board Member (President), Bloomfield Club Condominium Association (2000-2020)

Board Member (Vice President), Tri-County Dental Council (2004-2009)

Presbyterian Village (Holly) Board of Trustees member (2005-2008)

Case Management Society (2000 – present)

PAC (Professional Advisory Committee) Lighthouse Hospice (2004-2007)

Volunteer at MARL (Michigan Animal Rescue League) (2013 – present)

PAC –Animal Legislation (2016 to 2017)

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