LANELL MOBLEY

**** ******** *******, ** *****

313-***-****

ad4ym7@r.postjobfree.com

PROFESSIONAL SKILLS

Customer Services, Multitasking, Critical Thinking, Dependability, Researching, Data Entry, Team Oriented, File Management, Editing, Keyboard Typing 40 WPM, Microsoft Office, Self Sufficient, Reliability, Inventory Management

PROFESSIONAL EXPERIENCE

Graphic Science Troy, MI 48074 03/2023 – 06/2023 Document Processor

•Processed, and filed documents, including images, videos, and audio files.

•Secured store documents and retrieved materials.

•Used classification systems, organizing documents, scanning and photocopying physical documents, discarding obsolete records and retrieving documents as required by company staff.

•Performed computer data entry by entering mortgage documents for lawyers.

Detroit Public Library Detroit, MI 48228 Customer Service Representative 10/2017 - 08/2021

•Sorted and shelved books.

•Assisted in processing and cataloging books, magazines, newspapers, audio and video materials, and maintained computer usage tallies in the DPL computer system.

•Assisted customers with troubleshooting issues including with basic computer functions as well as offering help with a variety of items including job searches, electronic unemployment filing and finding.

•Greeted customers, received and routed phone calls to appropriate locations; checked out and discharged library materials to customers, processed new library cards and renewed library cards, reminded customers of library rules as needed, received fines for overdue, lost or damaged items, billed customers for lost or damaged materials, resolved minor customer issues, answered questions and directed customers to appropriate areas for service, operate cash register, and clears materials from the drop box.

Accounting Aid Society Detroit, MI 48202 Call Center Operator 01/03/2012 - 05/2018

•Completed contract forms, preparing change of address records, or issue service discontinuing orders using computers.

•Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduled appointments.

•Checked to ensure that appropriate changes were made to resolve customer’s problems.

•Responded to customer problems or complaints.

EDUCATION

Focus: HOPE Detroit, MI 48238 Information Technology Certification 2013

Highland Park Career Academy Highland Park, MI 48202 High School Diploma 2009