Medical Records Customer Service
Resume:
Patricia A. Schwab
Phone 253-***-****
************@*****.***
Objective
To use my extensive experience in marketing and exceptional customer service for Skilled Nursing Facilities to obtain employment with a company that offers a positive atmosphere to provide their customers with top rate service. I am very good with people.
Work experience
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11/22-1/23 Arcadia Medical Resorts of University Place
Medical Records Assistant
Upload medical records to EMR, arrange doctor appointments and provide escort if needed.
1/22-10/22 Wesley Homes Des Moines Health Center Social Worker
Support residents and family to hurdle the pitfalls of healthcare. Communicate clearly and effectively with responsible parties. Schedule arrangements for after care when needed.
9/20-1/22 Wesley Homes Des Moines Heath Center Community Outreach Representative.
Outreach and support to hospital staff and families for rehabilitation
placement. Explain benefits and sign documents as needed.
1/16-6/19 Avalon Care Center of Federal Way
Admissions Coordinator
Facilitate admissions to the facility with hospital discharge planners/case managers, doctors, families, community referrals, and facility associates. Verify benefits and obtain initial insurance authorization for each admission to the facility. Participate in weekly and monthly marketing analysis. Special event planning. Explanation of financial responsibilities including Medicare, Medicaid, and HMO coverage to patients and their representatives.
11/07 – 1/2016 Alaska Gardens Health and Rehabilitation
Admissions/Marketing Director
Facilitate admissions to the facility with hospital discharge planners/case managers, doctors, families, community referrals, and facility associates. Weekly clinical updates for all HMO residents for authorization of extended stay. Weekly and monthly marketing analysis. Special event planning. Explanation of financial responsibilities including Medicare, Medicaid, and HMO coverage.
7/00 – 11/07 Life Care Center of Federal Way
Marketing Director
Liaison between hospital discharge planners/case managers, doctors, families, community, and other associates of the facility. Weekly and monthly marketing analysis. Special event planning. Explanation of financial responsibilities including Medicare, Medicaid, and HMO coverage.
8/97 - 7/00 Life Care Center of Federal Way
Business Office Assistant Manager
Payroll for 150 employees (KRONOS and ADP), Resident Trust (Keane), A/P (Novell Network and Lawson), cash receipts, benefits administration, maintain employee files, labor analysis; reconcile payroll, Resident Trust, and GL monthly and yearly cost reports, and assist BOM and Executive Director as needed on special projects.
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