DEEPIKA PRIYADARSHINI THOTA

Phone# +1-386-***-**** Email: ad4yll@r.postjobfree.com

Objectives: Actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity.

Work Experience:

Client: Bank of America, India Duration: Oct 2008 – Jan 2015

Job Title: Team Leader

Reporting to: Team Manager/Delivery Manager, Operations

Client: Citibank (Virtusa Polaris), India Duration: Oct 2015 – Aug 2017

Job Title: Sr. Consultant (Manual & Database Test Engineer)

Reporting to: Test Lead/Delivery Manager, Operations

Key Result Areas (KRAs)

Leadership:

6 + years of experience in BPO, US Home Loans, Mortgage – Foreclosure and Insurance domain out of which,

2 yrs. of team management experience.

4+ years of experience working with multiple processes (sectors) of bank.

Managing all people related issues coordination with HR and internal leadership as required.

Ability to identify the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction.

Actively promote the company ethos and create and maintain an environment which encourages retention.

Proactively Identify and implement feasible solutions to address issues which could lead to attrition.

Testing: Duration: Oct 2015–Aug 2017

Involved in end-to-end Implementation of Test Process of SDLC including analysis of

system requirements specifications(SRS)

Involved and Associate with Test Lead and Test Managers in design Test Plans and Test

Scenarios.

Wrote Test cases and execute them to verify actual results with expected results.

Wrote Test Scripts in Python for any validations of the specified applications / modules.

Executed Test scripts or Build tests in Jenkins using various Test plugins and tools

Execute Test scripts in Jenkins to test the integration between various applications,

machines, and environments.

Performed Re-Testing and Regression Testing on modules/applications to validate the

impact of each module on other.

Involved in preparing test data to validate scenarios according to business requirements.

Interacted with Business Analysts, Developers and other testing teams in requirements

analysis, design reviews, testing and documentation of applications developed in agile

environment.

Operations:

Team Leader: Duration: July 2012-Jan2015

Interact with all relevant LOB (Line of Business), contractors, sub-contractors and ensure all KPI’s are delivered as per the set target.

Prepare weekly/ daily /monthly MIS’s / MBR/ QBR and conduct reviews with client.

Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers.

Take ownership of identification and resolution of daily operational, admin and technical issues.

Manage and respond to all client escalations in a timely manner.

Ensure all trainings are completed for self and teams, nominate self and team members for additional trainings to improve skillset.

Keep the Manager/ Leadership appraised of member’s needs, staffing issues, technical and performance issues.

Conduct training for new hires as an when required.

Mentor Foreclosure associates while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment.

Assist Foreclosure associates dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines.

Be available to Foreclosure associates when they need assistance.

Perform side by side quality review for new hires and existing employees.

Point of contact for new hires and existing employees

Performs additional projects and duties as assigned by Management.

Conduct and document appraisal reviews of the team members on at least a monthly basis.

Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual, in an unbiased and unprejudiced way.

Team Member/Sr Team Member/Team Coach Duration: Oct 2008 – June2012

Verification of the Property inspection and service supported documents.

Working on different investor queues like Conv (FNMA/FHLMC), FHA (Govt. Loans) & VA Loans and Loan types like REO, PPO.

Working on Property Maintenance and GC Bids, Approvals & Denials of the bids.

Been the Process Trainer for the new joinees.

Trained batches and individuals on different process flows and queues in the process.

Conducting Certification programs/ tests, SBS reviews, feedbacks, training programs.

Quality check and Auditing the Production, Productivity and quality of the work.

Interacting with LOB& Contractors for resolving queries & disputes

Exception handling and preparing feedback reports.

Qualification:

B. Tech Computers Science Engineering (CSE) - 2008

Skill Sets

Good interpersonal skills

Prioritizing and Time Management

Planning and Organizing Skills

Good Knowledge of MS-office

Flexibility to work in different shifts

Acceptability by the team

Good written and verbal communication

US Mortgage Industry- Foreclosure- knowledge

Able to meet goals and deadlines in a fast-paced environment.

Contact this candidate