ShaQuri Williams Felton

General manager

**** **** ***** ****, **********, AL, United States, 35404

205-***-****

ad4yl2@r.postjobfree.com

Experienced General Manager with a proven track record of leading cross-functional teams to drive operational excellence and achieve business objectives. Skilled in strategic planning, budget management, and performance optimization to enhance overall efficiency and productivity. Strong leadership abilities combined with excellent communication and problem-solving skills to streamline processes and drive continued growth and success. Passionate about motivating teams, fostering collaboration, and delivering exceptional customer satisfaction. A results-driven professional with a solid foundation in operational management and a commitment to achieving organizational success.

Professional Experience

Smp automotive llcOctober 2023 - April 2024Operator

Operated and monitored machinery in a fast-paced manufacturing environment, ensuring production goals were met efficiently

Conducted regular maintenance checks on equipment to ensure proper functioning and identify potential issues for prompt resolution

Collaborated with team members to troubleshoot equipment malfunctions and implement solutions to minimize downtime

Responsible for documenting production data and reporting any deviations or abnormalities to supervisors

Faurecia Automotive PlantApril 2012 - March 2016Forklift driver

Safely operated a forklift to transport materials and products in warehouse settings

Loaded and unloaded trucks and storage areas efficiently and accurately

Conducted routine maintenance checks on forklift equipment to ensure safety and functionality

Followed proper safety protocols and procedures to prevent accidents and maintain a clean work environment

Worked collaboratively with team members to meet production and shipment goals on time

Guard point CaltechJune 2011 - April 2012Armed Security officer

Conduct routine patrols and surveillance of assigned areas to prevent theft, vandalism, and other criminal activity

Respond quickly and effectively to emergency situations, including alarms, disturbances, and potential threats

Maintain a high level of situational awareness and readiness to de-escalate conflicts or use force when necessary to protect personnel and property

Conduct thorough investigations of security incidents, document findings, and provide detailed reports to management for review and follow-up actions

Twelve25 Sports BarAugust 2023 - October 2023Cook/Security

Demonstrated ability to prepare and cook meals according to specified recipes and portion sizes, ensuring consistent quality and taste

Proficient in monitoring and enforcing security measures within a commercial kitchen setting, preventing theft and ensuring a safe work environment

Experienced in conducting regular security patrols and inspections, identifying and addressing potential hazards or breaches

Strong communication skills, able to coordinate effectively with kitchen staff and security team to maintain a secure and efficient operation

Z-Manns Pizza (Domino’s)January 2023 - June 2023Assistant manager

Assisted in overseeing daily operations of the store, including managing inventory, scheduling staff, and providing excellent customer service.

Implemented new training programs for employees to improve efficiency and customer satisfaction.

Collaborated with the manager to create and implement sales strategies that resulted in a 15% increase in revenue.

Maintained a clean and organized store environment, ensuring compliance with company policies and procedures.

Resolved customer complaints and issues in a timely and professional manner, contributing to a positive shopping experience.

RPM Pizza (Domino’s) NolaAugust 2020 - December 2022General manager

Led a team of over 12+ employees, overseeing operations, customer service, and financial performance

Managed a budget of $2 million, consistently meeting or exceeding financial targets

Conducted regular performance evaluations and provided coaching and training to staff members

RPM Pizza (Domino’s) Baton Rouge, LaJanuary 2009 - December CSR (Customer Service Representative)

Assisted customers in resolving product or service inquiries, issues, and complaints promptly and courteously

Effectively communicated with clients through various channels such as phone, email, and live chat to ensure satisfaction and retention

Maintained accurate records of customer interactions and transactions in the company database

Collaborated with cross-functional teams to address escalated customer concerns and ensure timely resolution

Proactively identified opportunities to improve customer experience and recommended solutions to enhance service quality

Gary Job CorpFebruary 2002 - June 2004mechanic/ painter

Skilled in preparing and painting surfaces with precision using a variety of tools and techniques

Extensive experience in conducting routine maintenance checks and ensuring overall vehicle safety and functionality

Strong ability to match and mix paint colors to achieve accurate results and seamless finishes

Knowledgeable in utilizing automotive repair software and tools to streamline repair and painting processes

Education

Associate of business in Business marketing October 2004 - March 2007Louisiana State University, Baton Rouge Louisiana

As a Business Marketing major, I engaged in hands-on learning experiences such as participating in marketing competitions, collaborating on group projects, and conducting market research studies. I also had the opportunity to work with local businesses to develop marketing plans and promotional materials. These experiences helped me develop critical thinking, problem-solving, and communication skills essential for a successful career in marketing.

Throughout my educational journey, I focused on honing my digital marketing skills, including social media marketing, search engine optimization (SEO), and email marketing strategies. I also took elective courses in data analytics and consumer psychology to deepen my understanding of consumer motivations and behavior. By integrating these specialized areas into my marketing education, I gained a competitive edge in the dynamic field of digital marketing.

In addition to my academic coursework, I actively participated in industry events, workshops, and networking opportunities to expand my knowledge and professional connections within the marketing field. I attended marketing conferences, guest lectures by industry experts, and marketing association meetings to stay current on emerging trends and best practices in the marketing industry. These extracurricular activities enhanced my overall learning experience and provided valuable insights into the evolving landscape of marketing.

Bachelor in Business management November 2007 - December 2009Louisiana State University, Baton Rouge Louisiana

Graduated with a Bachelor's degree in Business Management from a top-tier university, with a focus on strategic management, organizational behavior, and financial analysis. Coursework included business ethics, marketing principles, and supply chain management, providing a well-rounded understanding of the various facets of business operations.

Completed a capstone project on business sustainability, analyzing the impact of environmentally friendly practices on profitability and long-term success. Conducted extensive research, presented findings to faculty and industry experts, and developed recommendations for implementing sustainable initiatives in various business settings.

Key Skills

Excellent writing and oral communication

Well-versed in Alabama employment laws

Automotive repair

Detail oriented

Accomplishments

Customer service representative of the yearMarch 2022Emanuel Robinson

Most dedicated parentOctober 2014Victoria Dunn

I was most dedicated parent for my two daughters in head start and still remain a dedicated parent now that their in middle.

Interests

I love challenges . I love to meet new people in different aspects of my career. I love joining different groups around the world to get a better understanding of life.

Software

Microsoft word excel PowerPoint spreadsheet

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