KASSIM ABDUL-RAHMAN

Tamale, Northern Region, Ghana 00233

Phone: 055-***-**** / 055*******

Email: ad4yjg@r.postjobfree.com

PROFESSIONAL SUMMARY:

Dynamic professional with Eight years of diverse experience spanning multiple industries, from revenue development to public safety education. Recognized for driving revenue growth and delivering unparalleled customer service, with a special emphasis on public education regarding fire safety. A principled individual, continually striving for perfection, bolstered by exceptional communication and leadership capabilities. Skilled in cultivating relationships with clients, addressing challenges head-on, and formulating effective solutions to enhance public awareness and safety protocols.

CORE COMPETENCIES:

Good Communication Skills

Negotiation & Persuasion

Commercial Awareness

Analytical & Problem Solving

Leadership & Team Management

Client Relationship & Retention

IT Proficiency: Microsoft Office Suite

Multimedia: Video Editing, Adobe Photo Retouching

Expertise in Photography and Videography

PROFESSIONAL EXPERIENCE:

Ghana National Fire Service - Public Relations Department RHQ Tamale Northern Region

Assistant Divisional Officer Grade II (ADO II) May 2023 - Present

Promoting public safety education.

Radio presentations and managed social media content.

Coordinated visual and digital content production.

Addressed public inquiries with a focus on enhancing brand reputation.

Ghana National Fire Service - Public Relations Department, Tamale, Northern Region

Station Officer Grade II Jan 2023 – May 2023

Promoting public safety education.

Radio presentations and managed social media content.

Coordinated visual and digital content production.

Addressed public inquiries with a focus on enhancing brand reputation.

Ghana National Fire Service – Operations Department: Tamale, Northern Region

Assistant Station Officer (ASO) Jan 2022 – Jan 2023

Responding to emergencies such as fires, rescues incidents and other related emergencies

Equipment Maintenance, regularly inspecting and maintaining firefighting equipment, tools, apparatus, and personal protective equipment to ensure they are in working order.

Training and drills, regularly participating in training sessions, drills and exercises to remain proficient in the latest firefighting techniques and strategies

Africaworld Airline, Tamale, Northern Region

Sales Executive June 2018 - Jan 2022

Drove sales, exceeding monthly targets and ranking as the highest sales executive at the Tamale station in early 2020.

Fostered and nurtured client relationships through effective communication and solution delivery.

Mentored new sales associates, elevating customer satisfaction by 10%.

Adapted to industry trends to fine-tune sales tactics and client offerings.

Africaworld Airline, Tamale, Northern Region

Passenger Handling Agent Oct 2017 - May 2018

Managed passenger check-ins and seating, tailored to specific requirements.

Managed communications for flight information, assisting passengers with transfers and baggage.

HFC Microfinance (BOAFO), Tamale, Northern Region

Saving Mobilization Officer Feb 2017 - Jul 2017

Conducted daily cash mobilization and maintained comprehensive client registers.

Spearheaded accounts opening and bulk cash counts.

Delivered monthly reports highlighting savings and retention metrics.

Recommended qualified clients for loan programs.

St. Anthony JSS, Bolgatanga, Upper East Region

Social Studies and R.M.E Teacher Jan 2016 - Jan 2017

Facilitated student development through diverse instructional strategies.

Evaluated student performances, adjusting curricula to enhance learning experiences.

Fostered collaborative learning through group-based projects.

National Board for Small Scale Industry, Bolgatanga Municipal, Upper East Region

National Service Personnel Sep 2011 - Aug 2012

Facilitated workshops for MSEs, enhancing operational efficiency.

Achieved business registration targets, registering 100 small enterprises monthly.

EDUCATION:

Bachelor of Science in Business Administration (Marketing) KNUST, Kumasi – Feb 2023

Diploma In Education: University of Education Winneba- 2015

HND Marketing Bolgatanga Polytechnic - Aug 2011

WASSCE, General Arts Gowrie Sec/Tech, Bolgatanga - Aug 2007

PROFESSIONAL TRAINING:

Professional Firefighting and Rescue Fire Academy and Training School – May - Sep 2023 Cadet intake XXIII

Professional Firefighting and Rescue Fire Academy and Training School –May - Jul 2022 Recruit Course 53

Series of training, including Customer Service, Quality Control, Aviation Security, Grooming, First Aid, and Radixx System Africa World Airline - 2018-2019

LEADERSHIP ROLES:

Course Father for course 53B batch Fire Academy and Training School - 2022

Assistant Disciplinary Prefect Gowrie Secondary Technical School - 2006-2007

Sports Prefect Watania Islamic JSS - 2000-2002

LANGUAGES:

Proficient in English, Guruni, Housah, Twi, Mampruli, and Dagbani.

ACADEMIC PROJECT:

‘Customer satisfaction; a tool for enhancing repeat purchase intentions’. A case study on Melcom.

INTERESTS:

Reading, Football, listening to music, and photography.

REFERENCES:

ACFO II James Ankrah.

Northern Regional Officer,

Ghana National Fire Service

Northern Region Tamale

Tel: 024*******.

Miss Priscila Awumey

Formal Manager.

Africa World Airlines

Tamale, Ghana.

Tel: 024*******

Mr. Rashid Karim.

Finance Administrator,

Mantrac Gathering.

Accra.

Tel. 024*******.

Contact this candidate