Adrienne Brooks

HARD WORKING MULTI-TASKER.

Sacramento, CA 95820

ad4yjb@r.postjobfree.com

+1-279-***-****

Given the opportunity, I will demonstrate my quality work ethics and professionalism by presenting a positive attitude and

professional demeanor as I work towards obtaining growth in my career and future advancement within the company by

providing my knowledge, skills and support to my clients, colleagues and staff. Authorized to work in the US for any employer.

• Proficient in Customer Care

• Reliable Office Support Agent

• Experienced Warehouse Worker

• Skilled Material/Mail Handler Clerk.

Authorized to work in the US for any employer

Work Experience

Mail Clerk

AppleOne--S.M.U.D. - Sacramento, CA

October 2022 to Present

Contract assignment preparing open enrollment benefit packets or S.M.U.D. employees and retired employees.

USPS Mail Handler

United States Postal Service - West Sacramento, CA November 2021 to July 2022

Worked at the plant where I prepped mail for delivery to smaller postal offices. Retail Associate

Ross Dress For Less - Sacramento, CA

March 2020 to January 2021

Receives merchandise from truck and add necessary tags, alarms, hang apparel items and stock store racks and shelves in a timely manner.

Mail Clerk/Mail Handler (Casual)

United States Postal Service - Sacramento, CA

December 2017 to October 2019

Began as a seasonal position working at the U.S.P.S plant where I process mail for distribution. Employment was extended following holidays and I am working towards becoming a career employee. Homemaker

Stay Home Parent - Sacramento, CA

June 2012 to March 2014

During this time period I stayed home tending to and managing personal and family needs and obligations.

Office Assistant

Main Investors - Sacramento, CA

January 2011 to June 2012

Provided customer service to prospective rental tenants, contacting and responding in regards to emails and phone messages, scheduled appointments, provided customers with help, support, etc., and assisted with miscellaneous office duties and ran errands as needed. Employment Resource Class

Unemployed

Cal Works Program - Sacramento, CA

November 2009 to February 2010

Job Club

Attended the California Works program which provided reading materials and resources such as skill testing, job listings and resume writing and interviewing skills and techniques. Claims Auditor

Delta Dental of CA - Rancho Cordova, CA

March 2008 to November 2009

I processed dental Claims submitted by dental offices and/or policy holders for reimbursement. Ran audits on dental claims and sent correspondence Audited and processed clai by reviewing records attached such as doctors clinical reports, x-rays, peri charts, procedure codes and insurance information submitted with claim.

Manual Claims Processor

National Medical Health Cards - Rancho Cordova, CA March 2006 to March 2007

Retrieved/returned, separated, recorded, filed and/or disbursed incoming mail received daily. Processed medical/ prescription manual claims for reimbursements received from benefit members and participating pharmacies. Mailed confirmation and/or denial of reimbursement letters clients, pharmacies and/or members.

Medical Assistant- Front/Back Office

Ear, Nose and Throat - Sacramento, CA

March 1999 to July 2005

Meet and Greet patients during their visit. Issue necessary medical forms/paperwork needed by the doctor and/or billing office. Entered data accurately and completely. Recorded patient demographics, medical history and insurance info. into system.

Collected and processed co-payments and payments due for services rendered. Operated multi-line switchboard to schedule appointments, tests and other procedures/office surgery. Medical Assistant

Dr. Sadighian Family Care Office - Sacramento, CA

November 1998 to December 1999

Externship

Patient registrations, recording personal, medical and insurance information. Collected and processed cash, Visa/MC card charges and/or checks received for payments due. Answered and returned calls and messages retrieved from phones and/ or voice mails. Scheduled appointments Tray set-up for procedures and minor office surgeries. Filed and Organized

Medical Records.

Help Desk Operator

EDS Medi-cal - Rancho Cordova, CA

December 1998 to March 1999

Processed medical claims submitted by healthcare providers. Assisted help desk. Provided assistance with billing questions regarding claim and payment info. Education

Associate in Occupational Science (AOS) Degree in Medical Assistant High-Tech Institute - Sacramento, CA

August 1997 to November 1998

Associate's degree in Medical Assistant

High-Tech Institute - Sacramento, CA

1997 to November 1998

Diploma in General Studies

Adelante High School - Roseville, CA

July 1997

Skills

• Retail sales (1 year)

• Problem Resolution

• Switchboard

• Data Entry 50 wpm (10+ years)

• Documentation

• Billing

• Customer Service (10+ years)

• Cash Handling

• As400

• Acrobat

• Typing (10+ years)

• Auditing

• Schedule Appointments

• billing (6 years)

• Healthcare

• Medical Terminology

• Filing

• Oracle

• Word

• Windows Xp

• POS

• Medical Records

• Mail clerk (Less than 1 year)

• Sorting

• Mail Room

• Mail Sorting

• Shipping Receiving

• Microsoft Outlook (6 years)

• English (10+ years)

• Sales Experience (6 years)

• Excel

• Warehouse Experience (2 years)

• Claims Processing (1 year)

• Word Processing (1 year)

• Patient Assessment (2 years)

• Hospitality Experience (7 years)

• Medical Terminology (10+ years)

• Organizational Skills

• Time Management

• POS

• Administrative Assistant (10+ years)

• Clerical

• Outlook

• Scheduling

• Quickbooks

• Basic Math

• communication skills

• Medical Billing

• Experience Administering Injections

• Patient Care

• Venipuncture

• Phlebotomy

• Microsoft Excel

• Front Desk

• Medical Scheduling

• CPT Coding

• 10 Key Calculator

• Insurance Verification

• Vital Signs

• Insurance Verification

• Triage

• Phone Etiquette

• Pallet Jack Experience

• Driving

• Warehouse Distribution Experience (2 years)

• Quality Assurance

• Help Desk

• HIPAA

• Customer service

• Hospitality

• ICD-10

• Computer Operation

• Epic

• Office Management

• Medical Coding

• Medical receptionist (8 years)

• Microsoft Word

• Microsoft Outlook

• Data collection

• Medical Office Experience

• Microsoft Office

• Multi-line phone systems

• Documentation review

• Dispatching

• Computer literacy

• English

• Data entry

• Clerical experience

• Typing

• Warehouse experience

• Computer skills

• Phone triage

• Citrix

• Visio

• Active Directory

• Writing skills

• EMR Systems

• Warehouse distribution

• Heavy lifting

• Materials handling

Links

http://Clerk.By

Certifications and Licenses

Certified Medical Assistant

Assessments

Delivery Driver — Completed

November 2019

Interpreting instructions, reading maps, and solving problems. Full results: Completed

Receptionist — Highly Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Logic & Verbal Reasoning — Proficient

January 2020

Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Proficient

Written Communication — Familiar

February 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar

Customer Focus & Orientation — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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