Patrice A. Durden

901-***-**** ● ad4yic@r.postjobfree.com

Summary

Highly accomplished, visionary professional with entrepreneurial background in driving sales, customer service, quality, and profitability improvements in restaurant environments. Dedicated to providing customers with best-in-class service to promote retention and repeat business. Skilled leader with background in managing and training teams of up to 100 associates. Key Skills

● Retail and Restaurant

Management

● Front- & Back-of-House

Operations

● Budgeting & Cost Controls

● Teambuilding/Training/Supervision

● Safety/Sanitation/Quality Controls

● Vendor/Inventory Management

● Guest Service Excellence

● Turnaround Management

● Strategic Local Store Marketing &

Sales

● Payroll

● Profit & Growth Strategies

● Sales Targets/Sales Forecasts

● P&L Management

Experience

O’Charley’s — Southaven, MS

General Manager, 2019-present

• Collaborate with leadership in planning short- and long-term projects, budgets and expense controls.

• Control food and labor cost points efficiently, plate presentation, new menu item support, sanitation, purchasing, equipment maintenance, scheduling, training, interviewing and hiring, development of events to impact sales growth and brand awareness.

• Manage opening and closing funds, corporate correspondence, invoice posting and receipts, paid out verifications, purchase orders, off-premise marketing, banking, payroll, profit and loss statement management.

• Implement a sustainable strategy of profit improvement by reviewing existing cost controls and developing effective tiered performance improvement plans to ensure consistent improvement.

• Maintain all purchasing and inventory levels; manage costs under budgeted projections, continuously achieve accolades and bonuses based on achievement of such goals.

• Utilize a successful, highly effective team while enhancing the total employee experience. Uncle Buck’s (Bass Pro) — Memphis, TN

Assistant General Manager, 2018 -2019

• Assisted the general manager in managing all aspects of the operation of Uncle’s Bucks to ensure a safe, profitable and customer pleasing environment.

• Developed and implement staffing and operating plans to achieve key business targets.

• Managed reporting of financial, business, and administration matters to leadership.

• Created daily work assignments and schedules for associates.

• Reviewed key productivity indicators and implemented process improvement initiatives. Patrice A. Durden

901-***-**** ● ad4yic@r.postjobfree.com

Panera Bread — Memphis, TN

General Manager, 2016 -2017

• Managed all aspects of operations including promotions, food cost, labor cost, payroll, scheduling, purchasing, new product testing.

• Trained staff to prepare unit for promotions and new product rollouts.

• Conducted training for assistant managers and key associates to maintain a high level of product consistency and service.

• Developed positive working relationships with support departments and operations teams to ensure proper operational support.

• Met with customers regularly to measure the level of customer service provided to guests. Cracker Barrel Old Country Store

General Manager-Horn Lake, MS., 2001-2016

General Manager, 2003-2016

Associate Manager, 2001-2003

● Increased gross sales of an underperforming Cracker Barrel restaurant through the development of effective cost control strategies that yielded marked improvement during first year as a general manager.

● Achieved continuous profitability improvement of the restaurant and retail store for four consecutive years.

● Reduced food and labor costs while increasing sales, food quality and guest satisfaction.

● Led the implementation of new menu items; maintained an excellent relationship with vendors/suppliers to ensure only high-quality merchandise was used for menu items; and developed plans to increase teamwork in the restaurant and retail segments of the unit, which increased team cohesion as the direct result of conducting successful intervention strategies.

● Achieved high unit sanitation scores that were above the company’s average because of the keen focus on sanitation and the use of an effective sanitation system.

● Selected as GM of the Year in 2008; received other awards for outstanding performance. Awards

● Best Food Management

● Lowest Turnover

● Best Flow-Through

● Top Performer (multiple awards)

Education

University of Memphis, Coursework in Business Management (two years) Devry Institute of Technology, Coursework in Information Technology (one year)

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