Customer Service Public Relations
Resume:
KIERRA L. CHANDLER
P: 347-***-**** E: *****************@*****.*** New York, NY 10026
PROFESSIONAL SUMMARY
Experienced and highly dedicated professional seeking career advancement in public relations, where my leadership qualities and customer service experience can be utilized.
EDUCATION
Delaware State University
Aug 2015 - Dec 2018
Dover, DE
Communications degree/ Bachelor of Arts
● Public Relations concentration
WORK HISTORY
Lead Security Dispatcher / AG Security
Nov 2021 - Present
New York, NY
● Created entry/exit plans for high profile clientele to be able to access the hotel and its amenities
● Assisted in escorting VIP clients
● Monitored and reviewed camera footage
● Maintained discretion of sensitive information
● De-escalated confrontation between disgruntled guests and visitors
Receptionist / Mulligan Security
May 2019 - Feb 2022
New York, NY
● Answered and screened phone calls
● Greeted and registered visitors
● Monitored camera footage to navigate access control
● Conducted emergency response drills
● Organized and filed paperwork
Summer Marketing Intern / Allure Marketing
May 2018 - Aug 2018
New York, NY
● Provided essential resources for the most respected companies, nonprofits, and NGOs in telecommunications
● Developed and executed marketing initiatives
● Assisted management with preparations of reports
● Prepared promotional presentations
● Conducted face to face presentations for consumer sales
ACHIEVEMENTS & CERTIFICATIONS
● Sigma Alpha Pi Honor Society
● National Society of Collegiate Scholar
● Graduated magna cum laude
● NYS Security Guard License
● F01 Fireguard certification
SKILLS
● Microsoft Suite
● Office administration
● Written communication
● Adaptability
● Information management
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