GODFREY MUSAMALI

Economics of Business, Financial Accounting, General Management, Quality Management, Hotel Management, Food & Beverages Management

PERSONNEL

CURRENT LOCATION: MAKINDYE DIVISION (KAMPALA)

MOBILE: +256 (0-751******/ 783795005

EMAIL: ad4yge@r.postjobfree.com

LANGUAGES: ENGLISH, GERMANY, SWAHILI

CAREER SUMMARY/ STRENGTHS

An experienced and commercial minded Hotelier professional (Trained in Salzburg Tourism School Austria) have 14 years of progressive experience with opt command in Hotel Management, Accounting Management, General Management, operations Management, cost controlling, budgeting and forecasting planning, reporting and analysis. STRENGTH

Cost controlling and product pricing

Business planning and Budgeting and Analysis

Performance measurements

Front office operations and House keeping

Communication skills

Flexibility

F&B controlling

Uniform system of accounting

Personal management

Hotel marketing and Sales

Problem solving

Dependability

Team work

WORK EXPERIENCE

UGANDA CULTURLAR LODGES: OPERATIONS MANAGR (2023/OCT–TODATE

Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.

Plan and direct the lodges main operations including quality, standards, cleanliness, guest satisfaction.

Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

Work alongside all HODs to to ensure the smooth running of the day-to-day operations.

Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

Be responsible for maximizing profit through the consistent delivery of the highest standards of service.

Ensure consistent implementation and review of SOPs throughout all Departments.

Responsible for all day-t0-day queries, complaints or problems that arise in the lodge.

Monitor the lodge functions book and familiarize yourself with all updates and amendments.

Liaise daily with the reservations to forecast lodge business on weekly basis and plan accordingly.

Maximize financial opportunities and achieve pro-active up-selling environment throughout the lodge.

Carry out Duty Management shifts as required.

Conduct regular fire walks and health and safety audits.

Promote a positive employee relations culture through effective communication and regular team meetings.

Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

Ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the lodge premises. RUBY MEDICAL CENTER: OPERATIONS MANAGER (2020/SEPT – 2022/AUG)

To ensure that customer service at the hospitals is at the highest level

To ensure that controls and processes are developed and implemented to identify and manage operational risks

To adhering to the operating budgets, financial goals and objectives with economic and efficient performance

To run a safe, injury/accident- free workplace

Communicate patient information (verbal and or electronic) in a timely manner to hospital administration and department leadership

Optimize resources to maintain facility operations

To manage relationships with key operations vendors

Track vendor pricing, rebates and service level

Determine necessary space, equipment, supplies and support systems to ensure effective functioning of units/departments

Work closely with the inventory team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchase the right equipment, maintaining solid inventory data

Collaborate with clinical and support staff to foster delivery of quality care

To serve as primary point of contact when there are customer issues related to equipment quality, or accidents and mishaps on-site. In particular, this includes any issues on-site facilities, such as breaking a face or tape residue on flooring

Investigate patient/visitor concerns and implements appropriate courses of action

Role model the hospital’s leadership behaviors and values at all times

Any other duties

KATAR LODGE – KICHAMBA (2019 -2020)

Operations Manager:

Plan, develop and implement strategy for operational and development so as to meet a greed organizational performance plan within agreed budgets and timescales.

Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.

Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.

Manage and develop direct reporting staff

Liaise with other functional departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they one fully informed of operational objectives, purposes and achievements.

To check hotel to collect information and examine surroundings and settle on what needs to be completed

To be in touch with other managers in planning huge events

To make decisions and create plans about managing the hotel

Manager and control departmental expenditure within agreed budgets

To update their knowledge about the community and assist customers in understanding what they can do in the area.

UGANDA LODGES LTD – UGANDA (2016-2018)

Lodge Manager

Lead the team to prepare and monitor annual Budget and forecast

To manage all aspects of lodge’s food and beverage service operation to achieve established quality goals

To establish and administer short- and long-term objectives for the development of the lodge

To ensure safety sanitary standards are met and maintained in the lodge

To implement and enforce lodge standards, policies and procedures in F&B service

To monitor and co-ordinate purchase and supplies, receiving, ordering and issuing from the lodge store to respective areas of operation

Report to GM action plan to control variances in key statistics such as observed and followed as per the company policy

Responsible for maximization of the department’s profitability

Train and evaluate the performance of the lodge staff

To professionally and courteously handle guest complaints in the department

To ensure that hygiene standards are seriously and cautiously observed. MARASA HOLDING LIMITED (2000-2015)

SILVERBACK LODGE: - BWINDI UGANDA

Lodge Manager

PARAA SAFARI LODGE: - MURCHISON FALL UGANDA

F&B Manager

KAKIRA GUEST HOUSE: - JINJA UGANDA

Guest House Manager

MWEYA SAFARI LODGE: - QUEEN ELIZABETH UGANDA

F&B Manager

KEY ACHIEVEMENTS

Managing daily operations of the complex or lodges including all duties for the management of finances, human resources, stock control cash control, marketing and the responsible service of food and alcohol

Manage stock control for the bottle shop as well as bar and cleaning supplies.

Organize contractors for catering

Report regularly to the lodge owner regarding operations and planning

Manage and overhaul of bottle shop P.O.S system which resulted in an increased profit margin and accurate stock counts.

NANDO’S CHICKEN LAND PVT LIMITED

Shop Manager: - Parliament Avenue Uganda 1999

To manage central kitchen production (Preparation)

Managing the Next

To manage the store Administration

To manage the store maintenance

To manage the store operation

To manage raw materials management

Also, to manage Nando’s standard (pot of quality and hygiene) MT. ELGON HOTEL LTD: - MBALE UGAND 1989-1999

Hotel waiter Supervisor

Serving clients and receiving them

Taking clients order for drinks and meals

Coordinating between staff and management

I had a broad knowledge of purchasing function/ concept and experience with supplier commodity process and practice.

EDUCATION AND PROFESSIONAL DEVELOPMENT

2002-2003 DIPLOMA IN FOOD & BEVERAGE MANAGEMENT

Institute of Sulzberger Tourismusschulen Klessheim Salzburg, Austria for 8 months course + 3 months practical’s 15 Sept 1999-13 Dec 1999 DIPLOMA IN GEARING TO UNDERSTAND THE INTERNALLY RECOGNIZED NANDO’S BRAND AS

WELL AS TO GIVE THE BASIC EXPERIENCE IN THE

BRAND.

Institute of Zimbabwe: - NANDOS Chicken Land PVT Ltd August 1998 CERTIFICATE IN CUSTOMER CARE, SUPERVISORY AND LEADERSHIP SKILLS

Crested Crane Hotel and Tourism Training Institute for 1 week 15 Aug 1991-13 Dec 1991 DIPLOMA IN SUPERVISOLY COURSE IN FOOD & BEVERAGE SERVICE

Fairway Hotel Training Centre: Kampala Uganda under UNDPI Ministry of Tourism & Wildlife/ ILO

REFEREES

1. Harriet Nabbuye

HRM Mweya Safari Lodge

P.O. Box 99, Kasese

Mobile: +256-*********, +256-*********

2. Michael Wabyanga

General Manager Iwanza complex

Mobile: +256*********

Mobile: +256*********

Email: ad4yge@r.postjobfree.com

3. Milton Wanalobi

Manager Quality Cuts Restaurant

P.O. Box 12721, Kampala – Uganda

Mobile: +256-*********, +256-*******

Email: ad4yge@r.postjobfree.com

4. Denis Erwau

Ruby Hospital Kampala

Mobile: +256-*********

Email: ad4yge@r.postjobfree.com

5. Enock Makanga

Managing consultant

Impact management solutions Africa

P.O. Box 22152, Kampala

Mobile: +256-*********

Email: ad4yge@r.postjobfree.com

DECLARATION

I Godfrey Musamali do hereby declare that the information contained therein above is true and dependable to the best of my knowledge and belief. Signed:

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