Summary

Talented technical professional with *+ years of experience in IT support and customer engagment. A proven track record in trouble ticket management while providing excellent customer service to each client. Driven and focused individual with immense knowledge in developing and executing CRM strategies, increasing customer engagement and understanding data analysis.

Experience

Career Training Consultant 02/2022 - 01/2024 ACI Learning Center Centennial, CO The role consisted of using Salesforce on a hourly/daily basis to maintain accurate records of prospective student interactions, applications and admission decisions. Set appointments and conducted interviews with prospective student candidates using Zoom and Salesforce. Served as a primary point of contact for prospecting and existing students while providing information and guidance about ACI Tech Academy's learning programs. Helped to find valuable funding sources to support the company's financial needs and goals. Consistently focused on exceeding the company's monthly sales quota and goals while staying ethical and maintaining integrity. Exceeded monthly quota by 175% in September 2023 and by 150% in October 2023. Mac Desktop Support Specialist 09/2019 - 04/2020 GuideWell Florida Blue Jacksonville, FL Worked closely with the Apple Mac Team at the Jacksonville Deerwood Campus in order to provide daily technical support for Apple PCs and laptops to internal employees. Worked closely with the Jacksonville Riverside Warehouse Team in order to deploy Apple PCs, laptops and other company approved apple products to internal employees in a timely manner. Completing trouble tickets in Guidewell Smart IT, installing company approved applications, reformatting and reimaging company provided Apple Mac devices were all vital parts of everyday activities. Helped to introduce the data sanitization program called Blanco to the Apple Mac Team. Learned how to use the Blanco program and then provide this information to all the other members of the Apple Mac Team. Solutions Specialist 04/2007 - 06/2016 Verizon Wireless Jacksonville, FL Assisted clients with their personal and business Verizon Wireless accounts. Presented technical options for existing as well as prospecting clients and assisited them with opening new Verizon Wireless accounts. Listened to consumer needs and delivered viable technical solutions based on pros and cons. Provided technical support and product maintenance. Troubleshot product issues and related solutions to all consumers. Researched industry trends to stay abreast of technologies, products, and services that improve usability and productivity. Promoted new applications to consumers and demonstrated application functionality. Reported and documented all consumer and business transactions. Consisitently exceeded yearly sales quota by 50% or more and was awarded Verizon Wireless Winner’s Circle recognition in concurrent years. Received regional recognition, being 1 of 3 solution specialists awarded for exceeding company performance expectations in customer service and sales in 2013.

Skills

Communication skills, Computer literacy, Salesforce, Zoom, Customer service, Engagement Marketing, Sales Management, Time management, Customer Service, Customer Acquisition, Documentation review Education

ITIL Foundation, CompTIA A+, Network+ and Security+ ACI Learning (LeaderQuest) 02/2018 Jacksonville, FL Completed the Computer User Support Specialist cohort - learning ITIL Foundations, CompTIA A+, CompTIA Network+ and CompTIA Security+

Business Adminstration Lincoln University Pennsylvania 05/2005 Oxford, PA B.A. Business Administration

Jemaire Mungin

904-***-**** ad4yg1@r.postjobfree.com Jacksonville, FL 32205