Technical Support Service Desk
Resume:
Copyright @ **** JobStreet.com
Experience
Apr 2023 - Present
(12 months)
Service Desk Analyst
Atos Services (M) Sdn Bhd
Industry Call Center / IT-Enabled Services / BPO
Specialization IT/Computer - Network/System/Database Admin Role IT Executive/MIS
Position Level Senior Executive
Service Desk Analyst for Ernst & Young Project. Provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. Responsibilities:
Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs.
Skills: Microsoft Teams · Citrix Workspace · workspace · Printer Support · Xerox Printers · Computer Hardware Troubleshooting · Drive mapping · Office 365 · Service Desk · Active Directory · Technical Support · Troubleshooting · Password Resets · Azure Active Directory · VMware Horizon View · SAP Products . Intune Company Portal Mar 2021 - Apr 2023
(2 years 2 months)
Executive Technical Support
Scicom sdn bhd Kuala Lumpur, Malaysia
Industry Computer / Information Technology (Hardware) Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level Senior Executive
- Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
- Identifies the cause of hardware/software faults and provides a solution.
- Resolve over phone or email or onsite via parts and engineer dispatch. Sheida Cynthia Arulpurr
Service Desk Analyst (1 year)
Atos Services (M) Sdn Bhd
+60-107****** cynthiashe@gmail.c
Copyright @ 2023 JobStreet.com
- Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
- Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with other technical team members when relevant.
- Monitors own ‘open case’ workload and drives to closure. Feb 2019 - Jan 2020
(1 year)
Admin
JALASH TEAMWORK SDN BHD Kuala Lumpur, Malaysia
Industry Construction / Building / Engineering
Specialization Engineering - Civil/Construction/Structural Role Management
Position Level Junior Executive
Preparation and submission of progress claims based on provided drawings. Process material requisition, request for quotations, and comparison of price, revert to Manager on decision and confirmation to follow up with suppliers. Responsible to do material calculation and material on site schedule. Perform any other related duties as and when assigned. Ensure timely and accurate claim reports given to all sites before the date line. Handle interim progress claims, variations and final accounts. Verify claims for variations and payment.
Jun 2015 - Nov 2018
(3 years 6 months)
Helpdesk Support
CITY FACILITIES MANAGEMENT SDN. BHD. Kuala Lumpur, Malaysia Industry Repair & Maintenance Services
Specialization Customer Service
Role Call Centre Executive
Position Level Non-Executive
Monthly Salary MYR 3,020
Attend incoming and outbound Calls and assign Jobs to Technician and Contractor according to their division
Aug 2014 - Feb 2015
(7 months)
Order Coordinator
NTT Communication Selangor, Malaysia
Industry Consulting (IT, Science, Engineering & Technical) Specialization IT/Computer - Network/System/Database Admin Role Network/System Engineer
Position Level Senior Executive
Monthly Salary MYR 3,800
Handling Orders, communication with customer and engineers to fix appointment date Communicate with customers until the end process complete and submit the result to the management for records purpose.
Handle on abolish orders for relocation purpose.
Apr 2013 - Apr 2014
(1 year 1 month)
Associate
MEASAT Broadcast Network Systems Sdn Bhd Kuala Lumpur, Malaysia Industry Entertainment / Media
Specialization Scheduling
Role Others
Copyright @ 2023 JobStreet.com
Position Level Senior Executive
Monthly Salary MYR 2,500
My task to handle scheduling team with their performance and daily task given. Manage their leaves application and attendance. Provide them current updates on the product and services. End of the month summaries the numbers of orders successfully done and also not successful. Handling Quality Assurance for Team randomly monitor calls done by agent 2 calls per agent/week.
Have one to one couching session every week to reduce their errors and at the same time increase their performance on customer handling skills. Generate weekly reports to the management based on the individual performance and team performance. This is to monitor their call handling structure whether the team has increase or reduce their skills. Mar 2011 - Mar 2013
(2 years 1 month)
Customer Care Consultant
Maxis Berhad
Industry Telecommunication
Specialization Customer Service
Role Management
Position Level Non-Executive
Monthly Salary MYR 2,100
Clear orders daily basis among team members
Create daily report for management
Fullfil customer's request
Survey on the product and services given to customer on weekly basis Arrange installation date with customer on their available date Feb 2009 - Jul 2010
(1 year 6 months)
Customer Service Representative
Telekom
Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Customer Service - General
Position Level Senior Executive
Monthly Salary MYR 2,400
I worked as Customer Service Representative (Level2), handling angry customer's and Update report on each calls.
Apr 2006 - Aug 2008
(2 years 5 months)
Assistant Accountant
Spiritual Assembly of The Bahai's of Malaysia
Industry Non-Profit Organisation / Social Services / NGO Specialization Banking/Financial Services
Role Others
Position Level Junior Executive
Monthly Salary MYR 1,650
I'm working as Ass. Accountant.
I'm rechecking all the Bahai's State Account in Malaysia. I'll do all the bank-in statement and also key-in in computer system. Education
2005 Cosmopoint
Copyright @ 2023 JobStreet.com
Diploma in Advertising/Media Malaysia
Major Animation
CGPA 2.6 / 4.0
2000
Sek.Men.Keb Datuk Mansor
Primary/Secondary School/SPM/"O" Level in Others Malaysia Major SPM
Grade Grade B/2nd Class Upper
Skills
Advanced Customer Care, Communication Skills
Intermediate Accounts, Cashier, Typing Skills
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
Bahasa Malaysia 10 10
English 10 10
Tamil 10 1
Jobstreet English Language Assessment (JELA)
Date Taken 12 Aug 2020
Score 38/40
Additional Info
Expected Salary MYR 4,500
Preferred Work Location Selangor, Kuala Lumpur
Other Information
Project Name: The Killer(Advertisement)
Client: Cosmopint Seremban
Duration: Jan 2005 to May 2005
Role: Induvidual
Team size: 1
Software and Platform: Macromedia Flash, Macromedia 3D Cool Studio, Adobe Premiere, Adobe Photoshop, Adobe Illustrator, i-Movie, Sound Forge.
About Me
Gender Female
Age 40 years
Address No 33 Jalan Bendahara 46, Taman Mewah Baru, 41000, Selangor, Malaysia Nationality Malaysia
Contact this candidate