LOLA CHRISTY

ad4ycm@r.postjobfree.com 214-***-**** Dallas

Results-oriented business analyst with over 5 years of expertise in the software development lifecycle, encompassing analysis, documentation, business requirements, functional specifications, user acceptance testing and product support. Proven ability to collaborate effectively with technical teams, translating critical business objectives into successful technical initiatives.

Technical & Soft Skills

SDLC Agile Water Fall Root Cause Analysis Requirements Elicitation Gap Analysis Water Fall User Acceptance Testing (UAT) TestPlan and Cases Execution Change Management Strategies Microsoft Office 365 Jira SharePoint Process Mapping Tools SAP Excel PowerPoint Spice Works Sage AS400 ALM PeopleSoft Peoplesoft Query Toad for Oracle Visio Confluence Microsoft SQL NetSuite Service Now Sales Force Payables Power BI Desktop Concur

PROFESSIONAL EXPERIENCES

Amylyx Pharmaceuticals October 2023 – Present

Business nalyst

Responsibilities:

Collaborate with stakeholders to gather and document business requirements, translating them into functional specifications for NetSuite, SAP Concur customizations.

Coordinate and support UAT by creating comprehensive test documents that serves as a guide for users, enabling them to validate software functionality effectively.

Facilitate continuous communication and collaboration between end-users and technical teams to expedite issue resolution, resulting in a 30% reduction in ticket resolution time.

Design and deliver training sessions for end-users to enhance their proficiency in utilizing ERP system functionalities.

Ensure timely and accurate responses to IT auditor’s request, collaborating with cross-functional teams to provide comprehensive information, ensuring adherence to compliance standards and facilitating smooth audit processes.

PNM Resources June 2022 – September 2023

Business Analyst/Product Support Analyst

Responsibilities:

Led full-cycle ERP implementation projects by translating complex business requirements and processes into ERP technical designs.

Provided front-line technical support for ERP systems, addressing user issues by conducting system analysis to identify root cause issues and escalating complex problems to the appropriate team.

Created test cases and user interface documents to support requirements and user acceptance test plan (UAT) documents.

Identified inefficiencies in business processes, implemented system enhancements and streamlined workflows, contributing to a 50% reduction in processing time.

Created custom reports using people query to meet the unique reporting needs of account payable unit.

Coordinated change request management and implemented the change effectively by using change management process.

Alpha Testing (UES) June 2021 – June 2022 Business Analyst

Responsibilities:

Conducted requirements workshops and interview sessions with system users, stakeholders, and SMEs to gather functional and unfunctional requirements.

Collaborated with IT team to successfully integrate accounting software with vendor management systems, reducing data entry errors and improving overall data accuracy.

Designed process flows (BPMN) including integration with allied applications displaying the mode of integration.

Conducted user training sessions to ensure smooth transition and adoption of new accounting processes.

Led a project resulting in a 40% reduction in the month-end closing process time through implementation of automated reconciliation processes.

Animal Supply February 2019 – April 2021 Business Analyst

Responsibilities:

Responsible for conducting the vendor analysis, interactions with Stakeholders, SMEs, customers from different business units to gather their concerns, suggestions, and writing requirements.

Performed workflow, process diagram, and Gap Analysis to check the compatibility of the existing system.

Led integration of a new order management system, improving data accuracy and order fulfillment efficiency by 40%.

Collaborated with the IT team to enhance the payment processing system, reducing transaction times and improving payment security.

Nigerian Meteorological Agency (NIMET) Abuja, Nigeria August 2017 – December 2018 Business Analyst

Responsibilities:

Conducted comprehensive needs analysis and collaborated with stakeholders to identify key pain point in existing training processes.

Designed and implemented streamlined workflows within Learning Management System, reducing training cycle times by 50% and enhancing overall efficiency.

Collaborated with analytics team to integrate advanced reporting and analytics features into the LMS, empowering stakeholders with actionable insights into learner progress, completion rates and training effectiveness.

Provided ongoing support and training to end-users, fostering a culture of continuous learning and development.

EDUCATION: Masters, Meteorology and Environmental Science, Nigeria, 2016 • BSC, Mathematics, Nigeria, 2011.

CERTIFICATION: Certified Scrum Master. ITIL 4 Foundation.

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