Customer Service Administrative Assistant
Resume:
Barbara Adams
Administrative Assistant,Customer Service Representative, Data Entry Clerk,
Bethlehem, GA 30620
*********@***.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant II
Gwinnett County Department of Transportation - Lawrenceville, GA July 2020 to March 2023
Answer phones and take requests for work that needs to be done. Entering those requests into the computer and dispatching to the correct department. Calling in Emergencies.
Communicating with citizens about how DOT works.
Working in Microsoft Word, Excel, CRM and SAP
Administrative Assistant/Receptionist
Padgett Business Services - Watkinsville, GA
September 2019 to February 2020
input data entry process payroll answered multiple phone lines inventoried office supplies and ordering customer service
This was a temporary assignment through a temp agency. Customer Service Associate
HomeGoods - Bethlehem, GA
May 2019 to September 2019
I helped to open a new store by sering displays, staging merchandise and doing payroll Administrative Assistant
MLU Services - Athens, GA
February 2019 to April 2019
I was an assistant in the accounts department. I reconciled the accounts and set up payments in Quickbooks and Excel.
This was a temporary part time position through an employment agency. Data Entry/Customer Service
QDMA - Bogart, GA
October 2017 to January 2019
Temp job through an employment agency. I entered information in to the computer regarding people's memberships to QDMA. I always made sure that all of there information was correct and matched what was on file. I updated their addresses, verified their information and filed away the end of year documents. I kept everything very organized and paid attention to small details. I answered a multi phone line for customer service calls. I answered questions on members account status, and other general information on QDMA.
Receptionist
H&G Lawn Service - Bethlehem, GA
September 2014 to September 2017
Filing, phones, customer service, payroll, account reconciling Customer Service Representative
Hewlett Packard Enterprise
May 2010 to September 2014
Call center job selling upgraded computer systems to businesses Bank Teller
Bank of Snellville - Snellville, GA
April 1997 to April 1999
Full time teller at a small bank. Handled daily transactions, both individual and commercial. Customer service.
Department Manager/Sales Associate
Walmart - Lawrenceville, GA
June 1986 to February 1997
I was the manager of the shoe department and also the Jewelry department. I took care of all the employees and their work schedules in both departments. I managed the weekly payroll and budgeted hours for the departments. I was in charge of ordering stock and making sure all stock was checked in and received. I had to keep up with daily and monthly sales and the maintaining and upkeep of both departments. I managed my own hiring and firing of employees. I excelled in customer service and keeping a well run department like it was an independent free standing store, making sure all price changes were done in a timely manner as they came down from the home office. Records Clerk
Admission's Office - Lynchburg, VA
September 1986 to April 1989
Filed applications in the admissions department.
Education
Associate in General in General
Liberty University - Lynchburg, VA
August 1986 to May 1988
Associate in Business
Central Gwinnett High School - Lawrenceville, GA
1982 to 1986
Skills
• CUSTOMER SERVICE (10+ years)
• payroll, accounts recievable, microsoft office, customer service (5 years)
• MICROSOFT OFFICE
• Call Center
• Customer Support
• Front Desk
• Reception
• Data-Entry
• Typing
• Payroll
• Microsoft Word
• Office Experience
• Administrative Experience
• Clerical Experience
• Sales Experience
• Account Reconciliation
• Accounts Payable
• Telemarketing
• QuickBooks
• General Ledger Accounting
• General Ledger Reconciliation
• Bank Reconciliation
• Journal Entries
• Microsoft Excel
• Data entry
• 10 key calculator
• SAP
• Financial Statement Preparation
• Financial Analysis
• Office Management
• Filing
• Basic math
• English
Assessments
Cognitive Ability — Highly Proficient
March 2020
Combining pieces of information to form general rules or conclusions. Full results: Highly Proficient
Call Center Customer Service — Familiar
February 2020
Applying customer service skills in a call center setting. Full results: Familiar
Attention to Detail — Familiar
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Data Entry Clerk — Highly Proficient
August 2019
Maintaining data integrity by detecting errors.
Full results: Highly Proficient
Working with MS Word Documents (Basic) — Completed August 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Completed
Data Entry — Highly Proficient
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Written Communication — Proficient
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Work Style: Reliability — Familiar
May 2019
Tendency to be dependable and come to work
Full results: Familiar
Working with MS Word Documents (Intermediate) — Completed May 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service Skills, Bookkeeping/record keeping, Microsoft Office, excell, great communication skills, very origanized and good at multi-tasking, Running and maintaining a well stocked and customer friendly department.
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