SHANYA

CONTACT

Q Plano, TX *****

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Issue and Complaints Resolution

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Shift Scheduling

POS System Operation

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STANLEY

I'm excellence at reviewing team tasks to assure quality accuracy by

engaging in personable coaching as well as promoting a positive growth

in employee's and trainer's success at maximizing team productivity.

Consistently recognized for hard work, attention to detail, strong,

organizational skills and goal achievement. I'm dependable as well as

willing to take on added respon: ities to meet team goals. I maintain

full-time positions that offers professional challenges utilizing

interpersonal skills, excellent time management and problem-solving

skills. I'm detail-oriented and have the ability to handle multiple projects

simultaneously with a high degree of accuracy.

WORK HISTORY

September 2022 - Current

Shift Leader Einstein Bros Bagels, Plano, TX

Improved team productivity by implementing efficient scheduling and

task delegation methods.

Enhanced customer satisfaction through prompt and courteous service,

addressing concerns immediately.

Maintained a clean and safe work environment while ensuring all

employees adhered to safety guidelines and protocols.

Oversaw daily cash handling procedures, maintaining accurate records

and minimizing discrepancies.

Collaborated with other shift leaders to maintain consistent standards

across all shifts, promoting a cohesive workplace.

Boosted overall sales with effective upselling techniques and

exceptional product knowledge.

Enforced company policies and regulations with employees.

Analyzed sales figures and identified areas for improvement.

May 2021 - January 2024

Secretarial Assistant Stanley Transport Intermodal Llc, Frisco, TX

Maintained a well-organized filing system for easy document retrieval,

improving overall productivity.

Assisted in preparing timely and accurate reports for management

decision-making purposes.

Managed appointment scheduling for multiple staff members, ensuring

smooth daily operations.

Supported the onboarding process of new employees by providing

training materials and guidance on company policies.

Maintained electronic filing systems and categorized documents.

Managed phone and email correspondence and handled incoming and

outgoing mail and faxes.

Managed paper and electronic filing systems by routing various

documents, taking messages and managing incoming and outgoing

mail.

Built and maintained excellent customer relationships through timely

response to inquiries and going above and beyond to accommodate

Contact this candidate