Shane McCoy

Seeking a long term opportunity to grow within an organization. Simply put, given the

chance to prove my skill set, in addition to my ambition, I will establish myself as an essential part of the team.

Anderson, IN 46012

ad4y5l@r.postjobfree.com

+1-765-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Project Coordinator

Lowe's Home Improvement - Indianapolis, IN

January 2020 to March 2023

• Trained a staff of 8+ employees on providing exceptional customer service to our coworkers by using Service Now to ensure ticket incidents were addressed in a timely fashion

• Ensuring proper positive feedback to my employees that all tickets are addressed in a timely, ancient manner utilizing Service Now to streamline communication and to establish a cohesive team member experience, sustaining positive relationships with fellow employees while ensuring our satisfactory ticket completion was achieved consistently.

• Drafted SOPs for escalation of IT and Network Security issues, and drafted grant proposal submissions to gain cutting edge equipment to ensure satisfactory performance.

• Working virtually I was tasked with network backup tasks, help desk and user support call logging, while independently utilizing time management skills to achieve efficient and above average end results. Marketing and Admissions Coordinator

Trilogy Health Services - Anderson, IN

August 2022 to November 2022

• My successes were accomplished through strategic marketing, attendance at local events to generate sales and awareness, and relationship development.

• Frequent contact with healthcare providers and other referral sources, by networking and the effective exchange of detailed information were essential to successfully producing our desired sales results. Asst. Director of Sales

Saddlebrook Golf Club - Indianapolis, IN

March 2018 to October 2019

• Trained staff on the importance of providing exceptional customer service; on the course, in the pro shop, the restaurant, and on the telephone.

• Exceeded quota for prospective member tour to sale ratio consistently.

• Addressing member concerns in an efficient manner by utilizing Slack to streamline communication and establish a cohesive member experience, thus sustaining positive relationships with members, neighbors, visitors, and local legislators.

• Drafted SOPs for large sum cash handling, banking, credit card reconciling, AR/AP processes, and drafted multiple grant proposal submissions in order to secure funds to support essential infrastructure updates.

• Project management to act as support to the Director of Golf on premise in order to ensure physical appearance during our first year in operation was exceptional. E-Commerce Marketing Manager

CE Group - Indianapolis, IN

February 2017 to June 2018

• Oversaw my company's online sales, was directly responsible for creating and establishing the company’s image, and generating sales through the internet with a growth of 40% over just the first month in profit.

• Organized the opportunity to collaborate with a small team of web and software developers to contribute sustaining the look and functionality of our online storefront. SaaS Sales Bootcamp Participant

TechPoint

January 2017 to February 2017

• Selected as a participant to the very selective and competitive 6-Week SaaS Sales & Support Bootcamp to educate, evaluate, & produce new tech sales leaders through Sandler Sales Training, and rotating internships at 6 of Indianapolis’ premier tech organizations.

• Broadened lead generation skills, customer acquisition, account management, customer support, project management, prospecting & discovery best practices, voicemail/conversation scripts, and training to overcoming objections.

Operations Manager

CGS Law Group

March 2015 to February 2017

• Managed the business functions of each location of the firm, and planned, organized, and successfully completed the scaling of the firm by using market and analytical data

• Acted as Controller by managing the general responsibility of the financial planning and controls, customer support, personnel administration, digital infrastructure, and physical facilities E-Commerce Account Manager

WorkwearUSA

January 2012 to March 2015

• Strategized hassle free apparel outfitting solutions for a multitude of industries ranging from construction teams to firefighting crews, to embassies and consulates.

• Excelled in solution leadership, customer support, client engagement and delivery of E-commerce online marketing strategies, campaigns, measurement, and SEO optimization. Front Desk Manager

Best Western Plus

September 2008 to March 2012

• Accommodated hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests, verifying customers' credit information, and established how the customer will pay for the accommodation.

• Growth of customer stay return percentage, and by seeking out and signing agreements with Corporate Lodging, Ball State University, and Anderson University/Purdue University Satellite Campus in order to grow the client base.

Education

Bachelor's in International Business

Indiana University-Bloomington - Bloomington, IN

August 2003 to May 2008

Skills

• B2B Sales

• Salesforce

• Search Engine Optimization (SEO)

• E-Commerce

• Print Advertising

• SaaS

• HubSpot

• WordPress

• Account Management

• CRM Software

• User Interface (UI)

• Blogging

• Branding

• Email Marketing

• Underwriting

• Product Management

• Marketing

• Presentation Skills

• Google Analytics

• Digital Marketing

• Data Analytics

• Market Research

• Analytics

• Business Analysis

• Computer Networking

• Project Management

• PPC Campaign Management

• Sales Management

• Content Development

• Web Design

• Social Media Management

• Business Development

• Time Management

• AWS

• Sales Experience

• Customer Service

• User Experience (UX)

• Copywriting

• Web Development

• Adobe Creative Suite

• HTML5

• Agile

• Sales management

• CRM software

• Customer relationship management

• Help desk

• Software troubleshooting

• Project coordination

• Training & development

• Supervising experience

• Sales

• Customer service

• Typing

Links

http://linkedin.com/in/shanetmccoy

Awards

MIRA Award

June 2014

2014 MIRA Award Winner Emerging Tech of the Year Wolfe Diversified/Ticketracker UBS/PaineWebber National Scholar

June 2003

Assessments

Workplace safety — Proficient

April 2020

Using safe practices at work

Full results: Proficient

Technical support — Proficient

February 2020

Performing software, hardware, and network operations. Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Outside sales — Proficient

July 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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