Jeremy Arocha

**** **** ***, *** *******, Texas, 78252

210-***-****

ad4y4c@r.postjobfree.com

Determined to work my way up the corporate ladder using tenacious work ethic, dependability, time management, effective communication and capitalizing on each other 's growth opportunity. I am a highly organized and driven professional with a proven ability to manage projects from start to finish. I have a passion for learning, and I am eager to apply my acquired knowledge and experience to the challenges and opportunities of the workplace. EXPERIENCE

RISE BROADBAND

TECHNICAL SUPPORT AGENT

MAY 2023 TO PRESENT

• Provide technical support via phone for VoIP, Internet, Web hosting services, email and ethernet connection ( Cambium 450m, Tarana, Ubiqiti, LTE, Fiber )

• Testing, configuring, and troubleshooting Access Points, Subscriber Modules, POE injectors and routers

• Using proper judgment and knowledge to set up service calls and replacing equipment when needed

• Updating and maintaining customer account details with accurate data

• Communicate with other company departments regarding operations issues and escalations

• Ensure that all customers that I come across are satisfied with the outcome and customer service that has been given

WALKER TECHNOLOGIES INC

Project Manager / Field Supervisor

AUGUST 2019 To MARCH 2023

• Installing and testing new networking equipment

• Providing technical training on structured cabling and network equipment installations

• Support service teams in achievement of service goals

• Maintain positive and healthy relationship between customer and employees

• Develop workflow for field service team

• Provide support and guidance to service staff to ensure timely and quality customer services

• Plan, coordinate, and execute telecommunication projects in a timely manner VIVINT SMART HOME

ALARM TECHNICIAN

MAY 2018 TO AUGUST 2019

• Interact with customers over the phone and in person

• Ability to troubleshoot all devices and fix the issue in a prompt and timely manner, while also delivering exceptional customer service

• Installation of Vivint Smart Home equipment into homes and businesses. Such as control panels, fire alarms, glass breaks, door and window contacts, security cameras, automated door locks, and automated garage door openers

EDUCATION

06/2013

San Antonio Technology Academy, High School Diploma SKILLS

• Troubleshooting Abilities

• Customer Service Orientation

• Strong Communication Skills

• Proven Field Experience

• Project Management

CERTIFICATIONS/ QUALIFICATIONS

• OSHA-10 Construction Safety and Health (10-hour)

• OSHA-10 Construction Industry Outreach Training (10-hour)

• Different Variations of Lift Training & Usage

• Adult First Aid/CPR/AED Certification

• Electrical Apprentice License