Customer Service Inside Sales
Resume:
Amy K. Chanthavong
Houston, Texas 77064
Cell: 281-***-****
Email: **************@*****.***
Skills
25+ years in general administrative business management, accounting, sales/clerical, retail, and customer service experience; healthcare experience; QuickBooks, Microsoft Office, UVX software, JDE software; 60+ WPM, 10-Key by touch; Thai, Laotian, and Spanish.
Experience
CVS Pharmacy via Teleperformance
Remote Pharmaceutical and Customer Service Support Sept 2021 – May 2022
Rotated shifts weekly
Assisted in billing and insurance verification
Assisted patients with superb customer service by answering any and all questions via daily incoming and outgoing busy phone calls
Assisted patients in locating and refilling prescriptions for those unable to do so in person or over the phone
Ensured patients in answering any unsatisfied customer service related issues in regards to any of their prescriptions such as checking status of prescriptions and ensured all demographics are correct
Maintained HIPAA 24/7
Emser Tile Sept 2017 – Sept 2018
Customer Support
Meet and greet customers and provided them with information on material inquiries
Placed orders for material via phone, in person, email, or fax
Assisted clients in making selections for their home
Opened accounts for contractors, home builders, trade, and retail
Provided pricing and quotes on materials
Maintained showroom floor and maintain monthly audits
Sam’s Limousine and Transportation April 2013 - June 2016
Accounting Manager
Managed accounts receivable and accounts payable
Prepared, reviewed, and delivered transportation bills
Reviewed and approved drivers’ pay and payroll
Created invoices to be sent via mail or email
Scheduled and created reservation adjustments for transportation
Followed up with customers to ensure timeliness of deliveries and customer satisfaction
Provided pricing and quotes for customers
Performed general office and other administrative duties
Wisenbaker Builder Services Oct 2011 - Aug 2012
Inside Sales Representative
Received orders via fax and email and contacted customers to confirm orders
Reviewed and placed purchase orders
Prepared material selections and ensured pricing
Confirmed floor plans and materials needed to build for customers
Reviewed and resolved A/P variances
Trained and provided support for new hires
Participated in team building sessions with colleagues of sales/inside sales associates
Lashley & Associates July 2010 - Oct 2011
Inside Sales Representative
Received cost inquiries
Placed purchase orders
Viewed blueprints for areas needing parts
Worked outside warehouse at the counter and meet customers face to face
Ensured product knowledge were met for customers inquiries
Worked with a team of sales and inside sales including VP
UnivarUsa Inc/Chemcentral July 2007 - June 2010
Buyer/Customer Service Representative
Purchased and maintained raw material supplies to meet customer requirements
Placed purchase orders
Received cost inquiries
Arranged delivery of raw materials within requested date as 3rd party direct
Resolved A/P variances and receipt exceptions
Handled daily invoicing
Worked along with a team of sales and customer service reps for 3rd party directs
Processed orders for raw materials to meet customer requirements and inventory levels
Assisted in sourcing materials to meet customer needs
Resolved inventory shortages, cost problems, and customer inquiries
Arranged expedited material with the warehouse team for off-loading and repackaging
Abby Office Centers March 2005 - July 2007
Receptionist
Assisted clients in a fast-paced professional environment
Provided secretarial assistance & answered incoming calls on switchboard
Received incoming and outgoing mail
Assisted with various projects including writing memos, brochures, copying, faxing, and scheduling conferences and meetings
Education
Southern New Hampshire University March 2016 - 2020
Bachelor of Arts
Business Administration and Healthcare Administration
References
Available upon request
Contact this candidate