Bhawana Negi

T-**N -*B, First Floor

West Patel Nagar, New Delhi,

110008

+91-971*******

ad4y41@r.postjobfree.com

SUMMARY

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize on my skills and help to achieve the ability to do the hard work with great enthusiasm and self- motivation.

EXPERIENCE

Visa Executive/ Purchase Manager

India International House Limited 2022 - Present New Delhi

(Malviya Nagar)

• Conduct factory tours to gain in-depth knowledge of hardware products manufactured by the company.

• Spearhead exhibition participation by meticulously handling visa documentation, hotel bookings, and flight arrangements to ensure seamless representation of the company.

• Enhance website product details including images, materials, weight, and sizes, optimizing customer engagement and satisfaction.

• Identify and source new products required by the company, demonstrating keen market insight and strategic procurement skills.

• Oversee office purchases, negotiating favorable terms and finalizing deals to optimize cost-effectiveness.

• Serve as the company's ambassador at prestigious exhibitions, such as The Big 5 in Dubai and Acetech Exhibition in Mumbai and New Delhi, effectively representing the brand and fostering valuable connections.

IT Help Desk Executive

Deldsl Pvt. Ltd.

2021

Gurgaon

• Efficiently and effectively addressed customer complaints related to IT services, ensuring timely resolution and customer satisfaction.

• Collaborated with team members to troubleshoot and resolve various IT-related issues, fostering a positive and productive work environment.

• Acquired knowledge of IT processes, including P2P connection, through hands-on experience and training sessions.

• Demonstrated strong problem-solving skills and technical proficiency in assisting users with software, hardware, and network-related

Course Counsellor

NIFA National institute of Art’s

2019-2020

New Delhi

• Provided comprehensive counseling services to students, offering guidance and support to help them make informed decisions about their academic and career paths.

• Managed email

queries from

students, addressing

their concerns and

providing relevant

information in a

timely and

professional manner.

• Followed up on

payments from students,

ensuring that all financial

transactions were

processed accurately and

on time.

• Reconfirmed admissions

with students, verifying

their enrollment status

and providing necessary

documentation.

• Utilized online software

to manage student

details, maintaining

accurate records of their

academic progress and

administrative

information.

• Handled offline

paperwork related to

student enrollment,

admissions, and other

administrative tasks.

Operation Executive

Pals Hotel & Marketing Solution

2017-2019

New Delhi

• Acquired in-depth

knowledge of the B2B

process, including

confirming bookings and

managing presentations

for hotels.

• Conducted follow-up

communications with

clients via email and

phone to ensure timely

payments and maintain

positive relationships.

• Gained valuable insights

into the hotel industry

and travel industry,

developing a thorough

understanding of

industry dynamics and

best practices.

• Collaborated effectively

with team members to

streamline operations

and enhance overall

efficiency.

Customer Care Support Executive

AIRTEL

2016-2017

New Delhi

• Provided exemplary customer service by promptly addressing customer queries and concerns.

• Effectively communicated information about company services and schemes, ensuring clarity and customer satisfaction.

• Demonstrated strong interpersonal skills in handling diverse customer interactions and resolving issues with

professionalism and empathy.

• Maintained thorough knowledge of company products and services to provide accurate and helpful assistance to customers.

• Contributed to a positive customer experience by ensuring timely and efficient resolution of inquiries and complaints.

• Handled customer queries and provided information about company services and schemes.

EDUCATION

• Post-Graduation in Political Science from

Indira Gandhi National Open University (IGNOU)

• Graduation in Political Science (Hons.)

Delhi University

SKILLS

• Operation Executive

• Front Desk Executive

• Visa Documentation (UK, USA, Spain, and Swiss)

• Domestic and International Exhibition Management

• Purchasing

• Interest in Antique Hardware

• Expertise in Exhibitions, Visa, and Purchases

STRENGTHS

• Strong Team Leadership

• Punctuality and Work Ethic

• Innovative Thinking

• Adaptability to Dynamic Environments and Schedules

• Self-Motivation

• Physical Fitness

CERTIFICATION

• Best Cadet of National Cadet Corps (NCC)

• Leaders for Tomorrow (LFT)

• TECH INDIA

• Yoga

• Blind Volunteering

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