ANGELA VILLALVA

Experience

Marketing Representative - Tucson Market Civic Center Pharmacy, Scottsdale, AZ OCT '22 - PRESENT

Pharmacy Technician CVS, Phoenix, AZ

AUG '20 - PRESENT

Regional Account Manager OptumRx- UHG, Phoenix, AZ MAY '21 - OCT '22

Business Development Specialist, Ophthalmology Team Lead Avella Specialty Pharmacy, Phoenix, AZ JUL '13 - MAY '21

623-***-**** / 602-***-**** ad4y2u@r.postjobfree.com Tolleson, AZ 85353 Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Drove sales through account development strategies and relationship-building. Increased sales with existing accounts by upselling and introducing new products. Developed new business opportunities through cold calls and lead generation. Collaborated with colleagues to exchange selling strategies and marketing information. Highlighted new products and company promotions during sales pitches. Updated and expanded client databases within assigned territory. Help Pharmacists safely fill prescriptions.

Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists. Maintained patient confidentiality when handling records and sensitive data. Processed insurance claims and payments for medications. Resolved customer service issues in a timely manner. Complied with state regulations to maintain safe, clean pharmacy. Develop Territory Sales Plan.

Research and identify sales targets.

Create solutions to gain profitable business.

Create relationships with physicians, and office staff. Serve needs of medical practice accounts and solve underlying issues. Updated and expanded client databases within assigned territory. Used knowledge of company products and services to recommend solutions to customers. A division of OptumRX and Briova Infusion Solutions. Resident Specialist/ Realtor P. J. Hussey & Associates, Inc, Phoenix, AZ MAR '11 - JUL '13

Locator/Agent Valley King Properties, Phoenix, AZ

JUL '07 - MAR '11

Sr. Certified Pharmacy Technician Walgreens, Phoenix, AZ MAR '95 - OCT '07

District Pharmacy Training Coordinator Walgreens, Phoenix, AZ Drive revenue and increase sales with existing clients while cultivating new clients. Initiated, designed and developed our first-in-class customer facing web portal for medical providers. Liaison between sales team and software development and implementation. Continuously training and mentoring the team leader who replaced me in operations. Manage and lead 9-member team focused on compounding and ophthalmology. Ensure quick and efficient turnaround times by creating distinct roles for team member based on their personal strengths and skill sets.

Launched our 503b outsourcing facility, moving our lead product, bevacizumab, from a traditional 503a pharmacy to our outsourcing facility.

Work cross-functionally with - QA team to ensure and complaint/concern is properly documented, as well as lab and fulfillments teams to ensure orders are filled and shipped as expected. Negotiated and executed new leases, renewals, and terminations. Met benchmarks for occupancy, rent collections and timely compliance paperwork. Coordinated tenant move-in and out process and orientated new tenants to property. Conducted regular property inspections to identify potential maintenance issues. Kept updated records of property vacancies and lease renewals to proactively fill open units. Oversaw over 450 units

Managed office with over 8 agents severing 2,000 customers annually Develop prospective clients to become buyers by matching their desires and financial resources to best in market housing options

Collaborate with multiple agents and apartment managers to keep our portfolio ahead of competition Monitored pharmacy technician team's metrics to meet established benchmarks. Coached, mentored and provided performance feedback to pharmacy technicians. Entered prescription information into computer databases. Verified insurance data and contact information to complete prescription refill requests. Supplied and monitored robotic machines to properly label and dispense medicine into containers. Implemented pharmacy objectives determined by supervisory team. For Tucson West District of over 20 retail stores

Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement

Analyze training needs to develop new training programs or modify and improve existing programs Conduct orientation sessions and arrange on-the-job training for new hires Education

Glendale Community College, Glendale, AZ

Completed Coursework Towards Associate In Business Candidate Skills

Business Development Effective Customer Service Client Needs Assessment Effective Working Relationships Database Skills Client Retention Certifications

Certified and Licensed Pharmacy Technician Certified Immunizer References

References available upon request

Work with state-of-the-art technology including robotic machines to increase fill times and develop efficiency Assessed training needs of staff and developed customized training plans to address those needs. Tested trainees to measure progress and evaluate effectiveness of training.

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