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Customer Service Front Desk

Jacksonville, FL
April 12, 2024

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Jean-Patrice Tropnas Jr.

Customer Service Specialist and Dedicated to Elevating Customer Experience and Building Lasting Relationships

Jacksonville, FL 32216


Customer-focused professional with a solid background in providing exceptional service and resolving inquiries efficiently. Proven track record of cultivating positive relationships with clients and delivering personalized support. Strong communication skills, both verbal and written, combined with a patient and empathetic approach. Adept at quickly understanding customer needs and finding solutions to ensure satisfaction. Proficient in utilizing CRM systems and committed to maintaining a high standard of service excellence. Eager to contribute my passion for customer satisfaction and problem-solving skills to enhance the overall customer experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Night Auditor/Front Desk Clerk

Tru by Hilton - Jacksonville, FL

October 2022 to Present

As a Part-Time Night Auditor at the Tru by Hilton, I bring a meticulous approach to financial management and a dedication to providing exceptional service to our guests. Proficient in handling the responsibilities of reconciling daily transactions, managing end-of-day reports, and ensuring accurate billing. Skilled in utilizing hotel management software and possessing a strong understanding of accounting principles. I thrive in a dynamic, fast-paced environment and am committed to upholding the highest standards of accuracy and efficiency during the night shift. My goal is to contribute to the seamless operation of the hotel while delivering a positive and welcoming experience for guests throughout the night. Consumer Service Representative

Everise work from home - Jacksonville, FL

October 2022 to December 2023

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Leasing Consultant

Apartner - Jacksonville, FL

March 2022 to June 2023

As a rental property specialists who interact with tenants on behalf of landlords and property management companies, I assist with potential and existing tenants with the viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal. Front Desk Agent

DoubleTree by Hilton - Jacksonville, FL

September 2019 to November 2021

After leaving Hilton Garden Inn I decided to find a bigger property to work for, which I did. It was the same things and work I did for the previous property but more complex. Front Desk Agent

Hilton Garden Inn Hotel - Jacksonville, FL

August 2018 to August 2019

I currently work for the Hilton Garden Inn Jacksonville airport and my job as a front desk agent is to make sure all arrivals list is accounts for, make sure that Digitals keys and E-check ins have their keys ready and made. Always greet the guest coming in and out of the property, make sure always to greet guest on their Hilton honors status, making sure the pantry is always refilled, make you reports, and many more task. Sales Associate

Metro by T-Mobile - Jacksonville, FL

September 2017 to August 2018

Working for Metro PCS by T-Mobile, as a sales associate I would have to greet customer and help to their every needs. That would include needs as for if they need help with cellular devices or purchasing a new device. Also I was in charge of handling money at the register, not mention inventory was all there to count for.

• Responsible for resolving all customer complaints

• Assisted customers with locating items

• Handled returns and exchanges

• Kept store clean

• Responsible for auditing and organizing the whole store

• Created inventory of products

• Restocked shelves


High School Diploma

Sanderson HighSchool - Raleigh, NC

August 2010 to June 2014


• Bilingual

• Microsoft Office

• Phone etiquette

• Data entry

• Computer skills

• Microsoft Excel

• Organizational skills

• Microsoft Word

• Spanish

• Customer service

• CRM software

• Windows

• Software Troubleshooting

• Technical Support

• Property Management

• Help Desk

• Operating Systems

• Network Support

• Troubleshooting

• Analysis skills

• Microsoft Outlook

• Communication skills

• Typing

• Medical terminology

• Technical support

• iOS


• Haitian Creole - Fluent

• Spanish - Fluent

• French - Fluent

Certifications and Licenses

Driver's License

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