Cathy Gibbs

Mooresville, NC *****

704-***-**** ad4xzs@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and reliable professional with history of meeting company goals utilizing Consistent and organized practices. Excellent communication and customer service Skills. History of working under pressure adapting to new situations and Challenges to best enhance the organizational brand. SKILLS

Research and analysis

History of working in goal driven environments while adhering to compliance measures. Extensive experience in customer sales and service practice, coaching and teaching

Vast experience in consumer, business and mortgage lending with high approval / override authority.

WORK HISTORY

LAKESIDE PHARMACY – Huntersville NC (01/2021 – 03/2022) Cashier - Shipping

Worked with a large customer base in the Carolinas, with most of business based on prescriptions being shipped to the customer.

My role was to ensure the outgoing prescriptions were correctly charged and paid for prior to shipping, as well as help ensure all prescribed medicines were sent to the correct customers and addresses. Worked with multiple courier services to deliver the medications to patients depending on the zip code of the customer. PRODUCTION & SAFETY SOLUTIONS INC. (01/2016-12/2019) Research –Customer Service – Light bookkeeping-Taxes LTS SERVICES INC. (01/2014 -12/2015)

Help research and develop leads in U.S. for Swedish company (3 Nine) thru LTS Services. Introduce 3 Nine to U.S. manufacturing facilities with need to improve air quality in plants by eliminating oils and particles in the work place. INGERSOLL RAND – TRANE (12/2007 – 08/2013)

Support and management for IR strategic accounts in US. Complete machine and parts support specialist for IR Customer Centers in Southeast US, Texas, Mississippi, and Louisiana

WACHOVIA BANK & TRUST (01/1983 – 12/2006)

Multiple positions in N.C. and Southeast U.S. Including process management improvement, Branch Manager responsible for sales and service goals. Consumer Loan Consultant with hundreds of phone bank employees. Sales and Service Coach and Trainer. Worked in East Coast mergers and acquisitions with organization, sales and service training.

EDUCATION

South Stanly High School

Stanly County Community College

Mitchell Community College

Multiple courses in coaching for sales & service thru American Banking Institute