Melissa Mangold

605-***-****

Sioux Falls, SD

Highly motivated customer support and/or administrative professional offering versatile office management skills. Strong planner and problem solver who readily adapts to change. Works well with people of all kinds of diverse backgrounds and contributes to our community. Work Experience

March 2023 to Oct 2023

Wells Fargo Bank - Escalations Representative Referrals (Temp)

• Conducted research on complains regarding bank accounts.

• Performed investigations on customer complaints and identified issues.

• Identified trends, provided feedback and reported back to party submitting complaint.

• Performed risk mitigation by identifying key information while meeting internal and government regulated key guidelines.

June 2020 to March 2023 – Inbound Collections Representative NCB Management Services, Inc. - Sioux Falls, SD

• Helped Clients Bring accounts current.

• Set clients’ accounts up on automatic payments.

• Worked with clients on other options when not able to pay. August 2019 to May 2020 - Environmental Service Technician Sanford Health - Aberdeen, SD

• Maintained a safe and sanitary environment in all areas for Sanford Health patients, visitors and associates by following infection control, safety and procedural guidelines.

• Worked with other department’s time frame and special needs.

• Built relationships based on trust and respect through honesty, integrity, openness and fulfilling commitments.

• Remained courteous in stressful situations and interactions with coworkers and clients. August 2018 to March 2019 - Direct Support Professional Aspire Inc. - Aberdeen, SD

• Supported people with intellectual and developmental disabilities

• Assisted clients to become and remain involved in their community and to assist each person to achieve personal outcomes that reflect their dreams, hopes and desires July 2017 to June 2018 - Office Assistant

Big Sky Linen & Uniform - Billings, MT

● Provided excellent customer service for walk-in client and on the phone, Assisted Office personnel with daily office duties including but not limited to daily deposit, data entry as needed, process invoices, enter adjustments, maintain customer’s computer files, printed, separated, and processed daily forms (invoices, soil tickets, trip sheets, reports) performed all other duties as assigned.

September 2014 to May 2016 - Customer Care Representative Coca-Cola Bottling Company High Country - Rapid City, SD

● Answered multi-line phone, communicated with clients to determine their needs and entered Orders, or Service Tickets. Dispatched on-call Service Technicians when required and Posted Drivers' daily cash receipts

● Reconciled Drivers' beginning and ending truck inventory and compared the amounts against the day's delivery receipts

March 2013 to March 2014 - Land Analyst

Hancock Enterprises - Billings, MT

● Organized and maintained company land system, leases, production reports, division orders and contracts, Prepared and notarized assignments of interest and leases, made timely and accurate payments of rentals and shut-in payments, researched State and Federal records for oil and gas activity and wells, provided administrative support and record keeping to the Land Manager.

April 2007 to March 2013 - Office Support Specialist I Wyoming Oil and Gas Conservation Commission - Casper, WY

●Reviewed Sundries for information Accuracy, and approval, checked BOP reports submitted by testers for Policy Adherence, Corresponded with 200-300 Operators through processing monthly production reports, prepare and present educational PowerPoints at the annual Industry Meeting, answered 12-line Phone System, Scanned and revised geological logs. Education

Associate in Business Management and Marketing

Western Dakota Technical Institute - Rapid City, SD September 2000 to May 2002

Ongoing professional trainings

Skills

Records Management spreadsheets/reports event management scheduling and executive support.

• Microsoft Office such as word, PowerPoint and others.

• Reception coverage.

• Administrative Assistant.

• Premium Customer Service.

• Pay and receivables and Order Entry.

• Dispatcher Skills such as documentation, data entry, telephone, listening and verbal communication, high energy level, dependability, multi-tasking and emotional control.

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