***** * ***** **, ******** City

CO-*****.

+1-720-***-****

Saranraj Sivakumar

LinkedIn : Saranraj Sivakumar

ad4xz8@r.postjobfree.com

Objective: Experienced program manager with a proven track record in Fintech Industry. Skilled in driving Product vision, developing strategies, and executing plans that result in successful product launches. Passionate about utilizing technology to solve complex problems and delivering exceptional User Experiences. Seeking a challenging product management role in a dynamic organization where I can leverage my skills and expertise to drive business growth and innovation.

Summary of Qualification:

• 7+ years overall experience in Agile Environment. Extensive experience as a Business Analyst/ Program manager in Fintech Payment Compliance Platform.

Education:

University of Colorado Denver, Business School, Denver, CO August 2016 - May2018 Master of Science in Management Information Systems; Specializing in Business Intelligence; SRM University, Chennai, India August 2011-May 2015 Bachelor of Technology in Computer Science;

Professional Experience:

Dish Network June 2022 - Present

Technical Program manager - 5G Fraud (Payment and Device/Subscription Fraud)

• Reduced Fraud related impacts by implementing a Fraud Management System from scratch and helped save $ millions in Device and Network Usage Fraud with the help of vendor tools such as Mobileum and Cybersource

• Consistently optimized the system by iterations to facilitate the growing vendor network additions (T-mobile, AT&T etc) and acquisitions (Boost, Cricket) including the integration for autoscaling the performance of the system when there are spikes in Fraud attacks

• Helped build an Automated Billing and Commission system from scratch that helped reduce manual effort by 70%

• Successfully led programs to launch products on Amazon Storefront and implemented a new order flow channel for Fraud checks within the Fraud System

• Worked on implementing REST APIs to improve the efficiency of Backend communication with all Frontend systems so the Retail Sales is not affected in case of Backend outages or cause performance delays.

• Made frequent updates Alert/Alarm enhancements and monitored abnormalities that helped maintain Fraud impacts below 25% while also ensuring there are no sales impacts

• Identified anomalies and spikes in rule triggers using SQL and determined if they are False positives or a true Fraud attack

• Built Product Roadmaps and successfully hit target dates for consumer launch while also ensuring all cross functional team requirements are met

• Managed Onshore/Offshore development teams and led Iteration/Sprint planning, Backlog/Feature refinement and testing efforts with TQA to deliver quality releases

• Identified gaps in processes and designed process guides and improved cross functional workflow per PMO requirements

• Built Monthly and Quarterly presentations for the Director & VP showing overall progress of all Initiatives which enabled decisions around resource reallocations and contract renewals Western Union March 2018 - June 2022

Program manager - Anti-Money Laundering (Global Payment Compliance - Financial Crimes)

• Helped build an in-house Entity Screening & Case Management system for B2B Payment services by managing several projects that ultimately allowed analysts to review and disposition cases and further automated dispositions based on daily ingestion of Sanctions list that reduced Analyst effort

• Worked with Global Sanctions team and set up rules within system to abide by International Compliance Laws to ensure the Organization avoids Transactions with Terrorists and Money Launderers.

• Integrated KYC data into the Case Management System to provide a cohesive experience for analysts

• Designed UI and provided workflow processes from scratch to improve Analyst User Experience

• Performed data analysis to track system response delays and determined effective improvements to enhance the experience

• Created and maintained internal audit process to ensure all new Rules and thresholds are tested and capture all approvals to mitigate room for error

• Also worked with 3rd party vendor tools such as Compliance link for adhoc Sanctions screening and customized the rules threshold and fuzzy logic to meet our internal regulatory needs

• Implemented priority adhoc screening requests against OFAC Lists by running manual batch processes.

• Managed and led agile sprints using JIRA and Confluence tools to optimize the product to help build a User Friendly product for the clients/analysts

• Gathered detailed business requirements and performed gap analyses, document functional/technical specification documents

• Managed Offshore development teams and supervised overnight deployment cycles and rollbacks

• Created Regression Testing Scripts and worked with TQA to ensure quality sprint releases

• Led data migration activities during B2B acquisition and transition all system data and users onto new database Charter Spectrum May 2017 -March 2018

Business Analyst Intern/Business Analyst

• Primary responsibility: Analyzing data and developing Dashboards for the Technology Services Organization

• Used SQL to pull defects data to track and implement solutions for defects by the level of severity.

• Worked vastly on building dashboards to show Service availability, Average Downtime, Service interruptions, SLA and System Utilization percentages.

• Developed weekly, monthly and quarterly Dashboards for the GVP and Senior director of the department.

• Worked closely with Offshore teams to ensure there are no business impacts at the time of deployment

• Created Deployment and Rollback plans to prepare for all possible outcomes so that the Prod environment is not impacted

• Gathered Business Requirements and translated them into Features and User Stories

• Created UAT Regression testing scripts to documented test results for each deployment Concentrix Technologies (Symantec Endpoint Protection) July 2015 - June 2016 Technical Support Engineer

• Supported and Provided Enterprise level technical solutions for Anti-Virus Tool

• Provided Database security and Firewall solutions to prevent security risk within the massive organizations

• Provide real-time support to organizations experiencing Cryptolocker Ransomware attacks

• Worked on configuring protection per best security practices on Virtual Environments (Citrix servers)

Skills/Experience:

Project Management Tools : JIRA (Advanced), Confluence (Advanced), Rally (Advanced) Regulatory/Compliance Tools : Lexis Nexis, Compliance Link Certification : Safe Agilist 4 Scrum

Office/UML Tools : MS Excel (Advanced), MS Visio, MS Access, MS Sharepoint, Gliffy, Languages : SQL

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