Shivkumar Devegowda Email: ad4xz0@r.postjobfree.com

Project Manager/ Scrum Master Phone: 516-***-****

Professional Summary

Agile Project Manager/Scrum Master with 6 years of experience and passionate agile transformation coach with the track record of transforming organizations from waterfall to agile methodology.

Result-driven experienced Project/Product Manager in planning, managing, developing, & delivering enterprise/cloud-based software solutions. in diverse sectors like Healthcare, Salesforce CRM, E-commerce, ERP and Mobile Apps.

Experienced in conducting Scrum Ceremonies – Sprint Planning, Daily Scrum, Review and Retrospective Meetings. Maintaining Scrum reports -Burn Down Charts, Velocity Chart, Impediment list, Sprint Report.

Proficient in managing and prioritizing the Product Backlog and in defining the Acceptance criteria, Release Planning and Minimum Viable Product (MVP).

Rich IT experience in complete Software Development Life Cycle (SDLC) with experience in various phases like Requirements gathering, Analysis, System Design, Development, Testing and Production Deployment.

Experienced in delivering projects using Waterfall/ Agile/ Scrum/ Kanban/ Hybrid methodologies.

Expertise in stakeholder engagement and building professional relationships with business stakeholders at all levels, end-users, and Subject Matter Experts (SMEs).

Multi-project management in a fast-paced workflow with strategic and tactical planning and prioritization based on project schedules, monitoring dependencies with constant evaluation and decision-making.

Expertise in creating Project Management Plan, Project Charter, Work Breakdown Structure (WBS), Gantt Chart, Critical Path Analysis, Project Schedule, Budgeting, RACI Matrix, Risks and Issues Log, Change Request Management, Triage Report, Lesson Learned Register, using MS Project, Confluence, MS Excel together.

Proficient in structured planning methods for project evaluation like GAP Analysis, SWOT Analysis, Cost-benefit Analysis, Feasibility Analysis, Risk Analysis and various Root cause analysis techniques.

Experience in creating Request for Proposal (RFP), Statement of Work (SOW) and dealing with vendor companies.

Executed multi-million-dollar projects on time/budget by effectively collaborating, facilitating, leading, and coaching multiple agile teams.

Experienced in working with global, cross-functional teams as well as an individual contributor.

Efficient in handling change requests and assessing change requests through impact assessment.

Highly expertise in tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM).

Widely used JIRA, MS Project, Azure DevOps, Teamwork, Trello for managing Project Management Dashboard.

Skilled in implementing SQL QUERIES and using joins, unions, select commands and aggregate functions in

extracting data from different data sources and programmed SQL Queries, Functions, business logic.

Experience with Continuous Integration and Continuous Deployment (CI &CD) using Jenkins and GitHub.

Worked with QA team to design Test plans and Test Cases for User Acceptance Testing (UAT).

Experienced in bug tracking and following up for successful maintenance delivery of service tickets using JIRA.

Significant experience in conducting Functional Testing and coordinating User Acceptance Testing (UAT).

Excellent communication, interpersonal & presentation skills to complement strong technical background.

Education- Master’s in Information Technology, New York

TECHNICAL SUMMARY:

Methodologies

Waterfall, SAFe, Agile- SCRUM, Kanban, Scrum-Waterfall Hybrid

Process Modelling Tools

MS Visio, Lucid Chart

Project Management tools

MS Project, JIRA, Confluence, Azure, Trello, Kanboard, MS SharePoint, Teamwork

Reporting Tools

Tableau, MS Excel, PowerBI, Clarity PPM

Web Services

SOAP, REST, XML, JSON

Databases Tools

My SQL, Oracle DB, SQL Server

Business skills

Project & Program Management, Stakeholder and Resource Management, Vendor Management, Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, ROI Analysis, Financial Reporting, Valuation and Pricing, Budgeting, Requirements Elicitation and Analysis, Business Requirement Document, Functional Requirement Document, JAD Sessions, SWOT analysis.

Technologies

Salesforce CRM, Clarity PPM

PROFESSIONAL EXPERIENCE

CVS Health, Dallas TX

Project Manager/Analyst Scrum Master June 2021- Present

Responsibilities:

Drive end-to-end execution of enterprise, large, medium and small infrastructure projects through Initiating, Planning, Implementation, Monitoring, and Closeout phases of the project life cycle.

Understanding the Infrastructure domain and the unique challenges it poses and involving in hardware, networking, security, and other components that may require specialized knowledge.

Successfully implemented CRM (Salesforce) for a new client, resulting in a 20% reduction in lead cycle time.

Acted as a liaison between technical teams and executive stakeholders, effectively communicating project outcomes and business value.

Led initiatives to expand Agile methodologies within the organization, including SAFe frameworks, to enhance project delivery and alignment with client needs.

Identifying and involving all relevant stakeholders from the beginning including infrastructure specialists, operations teams, security experts, and any other relevant parties. And understand their requirements, concerns, and constraints.

Collaborating with the stakeholders to create a comprehensive and prioritized product backlog.

Conduct Sprint Planning meetings, breaking down the product backlog into smaller, manageable tasks.

Streamlined the Lead-to-Order process within Salesforce by automating lead nurturing and qualification, leading to a 15% increase in qualified leads.

Implementing CI/CD practices for infrastructure code and configurations.

Used Infrastructure as Code (IaC) principles to automate the provisioning of infrastructure resources.

Defining key performance indicators (KPIs) for infrastructure performance and reliability. Monitoring these metrics and using them to drive continuous improvements.

Conducting regular sprint retrospectives to discuss what went well, what could be improved, and what impediments the team faced.

Identified potential risks related to infrastructure changes and addressed them proactively using tools like burndown charts and Kanban boards to track progress. Communicate regularly with stakeholders to keep them informed about project status and any changes.

Setting up Kanban Boards in designing and implementing the Kanban board(s) that represent the workflow, ensuring it reflects the team's processes and aligns with project objectives.

Helped in prioritizing and allocating work items to ensure the team focuses on the most critical tasks while maintaining a smooth workflow.

Monitoring and reporting the project metrics and performance, providing valuable data to the team and stakeholders for making informed decisions.

Collaborated with product owners on defining product roadmaps and user stories for a new infrastructure management platform.

Identifying potential risks and impediments to the project's progress and working with the team to mitigate them.

Facilitating communication between team members and stakeholders and fostering collaboration to improve overall project efficiency.

Supporting the team in understanding and following Kanban principles and practices, and facilitating ceremonies such as daily stand-ups, backlog refinement, and retrospectives.

Mentored junior team members on Agile values and principles within the team and promoting a culture of transparency, collaboration, and continuous improvement.

Assisting the team in understanding and using metrics to track progress and make data-driven decisions

Verveba Telecom, Richardson TX

Scrum Master/Project Manager July 2020-April 2021

Responsibilities

Worked in an Agile Scrum environment responding to enterprise needs as they arose without disruption of work.

Facilitated Agile ceremonies (Scrum Daily Stand-up, Sprint Planning, Release Planning, Backlog Refinement, Sprint Review, and Retrospective) for a cross-functional team developing enterprise telecommunication software.

Spearheaded efforts to explore and implement Microsoft Dynamics 365 CRM solutions for telecommunications projects, providing insights into CRM functionalities and customization options.

Coordinated with cross-functional teams to develop and implement lead-to-order process improvements within the Dynamics 365 environment, ensuring alignment with business objectives.

Engaged with senior management and business stakeholders to understand the vision of CRM projects and prioritize feature development based on business goals and market needs.

Facilitated workshops and training sessions to introduce Agile methodologies, including SAFe principles, to project teams, fostering a culture of continuous improvement and collaboration.

Identify and mitigate team risks and impediments (Blocking Issues, Critical Defects) on a day-to-day basis.

Meetings with Senior Management, Business & Release Management to understand the vision of the project/product, prioritize and develop release planning.

Created project charter, project management plan, project proposals, cost estimates, schedule, budget, system design specs, SRS, use cases, RTM.

Facilitated team and cross-team retrospectives to build good working relationships among the other agile teams.

Collaborate with members of the Services, Business and Software Dev / Testing / Network / Server / Engineering teams to design and maintain Product backlogs.

Utilized SAFe principles to scale Agile practices across multiple Scrum teams, ensuring coordination and efficient delivery.

Setup Jira for streamlining operations and run Scrum ceremonies.

Recorded all issues such as epics, user stories, defects, and technical debt in Atlassian JIRA and monitored the progression through the workflow of individual issues and the overall project progress.

Created Work Break down structure (user stories) and corresponding activities (tasks).

Raise Change Requests and track to closure once the feature deployments are completed.

Monitor and facilitate the deployments and ensure that the change tasks are closed in Dashboard.

Monitor and track the project progress and communicate with the stake holders and management.

Created Scrum reports -Burn Down Charts, Velocity Chart, Impediment list, Sprint Status Report.

Developed business process models with MS Visio for a better understanding of workflows via concept models.

Monitored the performance of all workflows during the testing process to ensure smooth operation, flagged and documented potential defects and bugs that cropped out during testing for rework and maintenance.

Documented test plans and results to ensure all workflow requirements are well-designed and operate consistently.

Used Confluence to mediate the project with team members to allow for better progress visibility and for better collaboration between team members.

HPI- Houston Texas

Project Manager Dec 2019- June 2020

Responsibilities:

Project Management and other business services activities in planning, implementing, and monitoring complex projects.

Led the deployment and customization of Microsoft Dynamics 365 CRM applications for manufacturing clients, overseeing integration with existing ERP systems and ensuring seamless data flow between platforms.

Conducted gap analysis between client requirements and standard CRM functionalities, providing recommendations for customization and configuration to meet specific business needs.

Collaborated with development and quality assurance teams to define and execute test plans for CRM implementations, ensuring high-quality deliverables and user acceptance.

Advised senior management on strategic CRM initiatives, leveraging insights from market trends and client feedback to drive business growth and customer satisfaction.

Managed Sales Force CRM applications from end to end for mid-size manufacturing company and integrating with their existing ERP system.

Defined and optimized the Lead-to-Order process within Salesforce, improving sales team efficiency and order fulfillment speed.

Conducted gap analysis between the current system and new requirements to be implemented.

Facilitated documenting supporting documents for the application.

Facilitated daily Standups to determine the status of the project to find impediments, if any.

Facilitated sprint planning meeting to identify the tasks for the sprint and getting team members acceptance/commitment for the assigned tasks.

Worked closely with the business team, development team and the quality assurance team to ensure that desired functionalities would be achieved by the application.

Provided business and technical suggestions and recommendations during the project life cycle.

Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.

Managed bi-weekly software project releases from end to end - requirements, communications, and status reporting across functional product teams across various departments including customer service, marketing and production and application development.

South Carolina Department of Health and Human services (Clemson) -Columbia SC

Analyst, Scrum Master Jan 2019 – Oct 2019

Responsibilities

Played a multifaceted role as Scrum Master, Business System Analyst (BSA), and Product Owner for various projects.

Interacted with business users and stakeholders, to understand the requirements expected from the applications.

Explored opportunities to leverage Microsoft Dynamics 365 CRM solutions for healthcare projects, conducting feasibility studies and presenting recommendations to project stakeholders.

Worked closely with business users to gather requirements and translate them into user stories and acceptance criteria within the Dynamics 365 environment, ensuring alignment with project goals.

Collaborated with development teams to prioritize and schedule CRM customization tasks, utilizing Agile methodologies to adapt to changing requirements and deliverables.

Facilitated knowledge sharing sessions and workshops on Dynamics 365 CRM functionalities and best practices, empowering team members to leverage the platform effectively for project success.

Developed strategy & roadmap for future products. Supported business case development with the management team including leading on the potential estimates.

Achieved strong partnerships with Product teams and Business users for a successful product delivery.

Created Project charter, SOW, project plan, risk register, stakeholder status reports.

Performed rapid requirement gathering using different elicitation techniques such as interviews, surveys & focus groups ensuring clear understanding of user needs.

Performed GAP analysis for AS-IS and TO-BE of the process to identify and validate requirements.

Worked together with SMEs to design user roles, profiles and objects in a manner and facilitated establishment of role hierarchies and rule-sharing.

Created and assigned tasks through Work Breakdown Structure.

Analyzed and translated Business requirements into Functional requirements.

Created and managed product backlogs, prioritizing user stories and tasks for development sprints.

Mentored and conducted user-story mapping sessions to develop user stories explaining application expectations and facilitate estimation and prioritization and other mapping techniques that resulted in improved development process.

Facilitated Backlog Grooming, Sprint planning, Daily Stand up, Sprint Review meetings, and Sprint retrospective meetings. Encouraged the team to develop a learning culture and healthy team practices.

Worked with KANBAN-Scrum Hybrid method for AGILE development, and prioritized work in the form of User stories in TO-DO list from where developers pulled work before closing them.

Responsible for deployments in Dev environment /Production environments for regular releases, issues and blockers.

Created mockup screens and prototype for ecommerce website and Mobile app using Balsamiq and Axure tool.

Coordinate with development team for Integration of Rivhit payment System (Israel Payment) with ERP next.

Managed Web team for strategy, execution (UX and UI), user experience and overall design quality of website using Figma.

Created Developers Account for iOS for Mobile App for the client.

DRDO, Bangalore, India

Production Control Manager Jan 2016-Dec 2016

Responsibilities

Ensuring that CONTROL-M components are up and active through CCM.

Ensuring that maintenance, job scheduling, and data backup are performed without any interruptions as part of New Day processing.

Performing migrations and upgrades for new releases, including migration of data.

Defining creating and troubleshooting Calendars/Critical jobs.

Scheduling/modifying all kinds of requests in Control M (Jobs and resources).

Support during server migrations on Control-M and document updates as required.

Handling Microservices and AD-HOC requests for critical modifications on active jobs on Control M EM.

Working as SPOC for new application scheduling and implementation.

Coordinating with Onsite counterparts, and application analysts & Prepare Daily status reports. (Special project meetings, customer calls, transition calls).

Handling code migration from the Development/testing environment to the Production environment. Flat file promotion, Objects Migration for PeopleSoft Environments (HR/FINANCE) using PHIRE.

Work on Documentation (Creation/Modification) of all different Processes.

Creating, Monitoring, and performing ticket requests in Peregrine, HPSM, and Assist.

Provide 24/7 On-Call Coverage for any critical issues in the Production environment related to scheduling and migration problems.

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