Kesha

Leach

Chicago, IL *****

224-***-****

W: keshaleach1272@gmail.c

om

Skills

• Appointment scheduling

• Insurance verification

• Patient check-in

• Registration management

• Referral coordination

• Patient interviewing

• Leadership

Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience

Northwestern Memorial Hospital Chicago, Illinois September 2022 - September 2022

Certified Patient Access Representative

Advised patients on available services and community resources, based on current information.

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Communicated with physicians and medical providers to clarify and facilitate clinical requests.

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Registered, scheduled and checked in patients with accurate use of

[Software] electronic record system.

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• Received point of service payments at check-in.

• Obtained and updated patient personal and financial information.

• Verified insurance eligibility, referral authorization and financial education. Heartland Alliance Health Chicago, Illinois

November 2021 - August 2022

Engagement Specialist

• Onboarded new clients and implemented solutions at client level. Solved client issues by partnering with customer support, account management and technical teams.

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Initiated telephonic engagement with assigned clients to share program and convert to new services.

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• Scheduled patients for appointments

• Patient registration

• Insurance registration

The Safer Foundation Chicago, Illinois

October 2020 - November 2021

Contact Tracer

Connected individuals with health resources and information about isolation.

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Uncovered additional individuals in contact chains by asking probing questions about recent histories.

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Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring.

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Helped interrupt chains of disease transmission and prevent additional exposures by clearly conveying risks and advice.

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Educated communities on widespread health issues, service providers and external resources.

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The Chicago Lighthouse Chicago, Illinois

August 2019 - March 2020

Call Center Operator

Resolved customer concerns, following internal database prompts and company scripts.

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Answered incoming calls, chat messages and email communications to handle product concerns.

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Understood client needs and advised on relevant products, services or opportunities.

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Displayed positive, professional and empathetic tone to deliver consistently superior service.

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Documented customer transactions, processed payments and conveyed delivery information.

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The Bop Biz Center Chicago, Illinois

April 2017 - August 2019

Office Manager

Built collaborative working relationships within organization to achieve goals.

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• Employed safety and security procedures to protect sensitive information.

• Devised organizational goals based on current business priorities. Drove business processes to deliver operational consistency, resulting in optimal productivity.

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Implemented planning and expense control strategies to consistently meet budget targets.

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Education

January 2005

Highschool Diploma

Continental Academy, Clearwater, Florida

Contact this candidate