Nadine Wallace

Houston, Texas, United States

ad4xxy@r.postjobfree.com 832-***-****

Summary

A highly motivated and results-oriented professional with a strong focus on providing effective and timely support in high-pressure environments. Seeking an opportunity to utilize my customer-centric skills to deliver exceptional service and contribute to professional growth.

Experience

Customer Service Supervisor

Goode Company Restaurants

Sep 2021 - Oct 2023 (2 years 2 months)

Led a team of 25 to achieve service objectives and maximize customer satisfaction, successfully processing orders ranging from 10 to 1000 units on a monthly, weekly, or daily basis.

Oversaw the recruitment, hiring, and training of customer service staff to align with company goals and maintain high service standards.

Managed monthly customer service and shipping metrics, evaluating order error rates, call volumes, and customer complaints to implement corrective measures.

Implemented and updated department best practices to streamline operations, standardize processes, and improve service rates and net promoter scores. Technical Support Specialist

IOS Partners

Jul 2018 - Aug 2020 (2 years 2 months)

Created and updated customer records in the AppleCare database for all incoming calls.

Troubleshoot hardware issues and coordinate repairs with service providers as required.

Demonstrated professionalism and strong interpersonal skills in all customer interactions.

Researched customer issues using various systems and databases to provide resolutions and respond to inquiries.

Salesperson

AT&T

Aug 2014 - Mar 2017 (2 years 8 months)

Developed training curricula and ensured training objectives were within budgetary limits.

Conducted training sessions for 18-30 sales professionals, both new hires and current employees.

Implemented innovative approaches and techniques to enhance training programs.

Created physical and digital educational materials to improve sales performance. Sales Training Manager

The Heller Group, Inc

Feb 2011 - Aug 2013 (2 years 7 months)

Managed a team of 15 sales trainers and assessed the effectiveness of training programs within the organization.

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Identified and resolved gaps in training content, developing action plans for improvement

Led programs to assist

Skills

Teamwork • Apple Software • Microsoft Office • Sales Operations • Sales Management • Management • Sales Management • Public Speaking • Customer Relationship Management (CRM) Nadine Wallace - page 2