Steven Feist

Austin Texas • 303-***-**** ● ad4xxv@r.postjobfree.com ● www.linkedin.com/in/steven-feist-MBA

Senior Operations Leader

Experienced executive adept at leading high-performance teams to drive organizational growth and operational excellence. Skilled in transforming strategic visions into actionable outcomes, I enhance performance through effective analysis and execution. My strength lies in promoting cross-departmental collaboration to reach unified goals. Committed to innovation and excellence, I guide teams to exceed expectations, ensuring lasting impact and success. I harness diverse talents, fostering a culture of continuous improvement and breakthrough achievements.

Key skills include:

Strategic Planning

Leadership / Team Building

Analytical Problem-Solving

Change Management

High-Performance Teams

Performance Analysis

Operations Optimization

Performance Improvement

Bottom-Line Improvement

Summary of Qualifications

Spearheaded the implementation of the HHSC medical Transportation pilot project in Dallas, TX, including network operations and call center build out training coaching and staffing in Accordance with Government requirements. Presented results to state’s legislature on the pilot’s performance cost savings of over $7MM.

Revitalized deficient market though change management and an accelerated leadership reorganization and training program based on an analytical operations review, that boosted budgetary and organic market growth and achieved additional $20MM in revenue and $45MM towards EBITDA while fixing customer service deficiencies and improving care delivery through process improvement and standardization.

Launched a major cost-saving initiative at $2B publicly traded company. Formed multi-divisional team of executive and operations leaders; established objectives, developed programs and schedules; instituted corporate policy; lead enterprise-wide participation; monitored, documented and reported $20MM savings to executive leadership for presentation to board of directors.

Work Experience

Consultant Independent, Austin, TX (2021-2023)

Research and Business Consultant

Provided Subject matter and leadership expertise to various companies to assist with start up activities and M&A activities ensuring smooth ongoing operations.

Provided direction and support to an emerging company assisting in developing the leadership team to the successful launch of a midsized local marketing firm.

Assisted a service delivery company through process improvement, to reduce order throughput and invoice delivery times and errors resulting in $5mm savings.

Provided financial and operational due diligence on several multi-million-dollar acquisitions leading to successful on-time mergers.

ModivCare, Denver, CO (2019-2021)

Regional Senior Vice President

Managed regional department operations, staffing, profit, performance and ensured efficiency. Collaborated with executive leadership to create and implement the company’s vision, mission, and goals. Addressed planning, budgets, services, and compliance. Drove operational processes, presided over staffing requirements, and project implementation activities. Partnered with key internal and external stakeholders. Contributed technical knowledge.

Charted and surpassed Consolidated P&L GM and EBITDA budgets beyond $397MM Revenue and $56MM of EBITDA.

Reduced subcontractor costs which yielded $15MM+ through the creation and execution of improved processes.

Reduced regional operations cost by 11% through the implementation of key businesses practices and repeatable models: increased market shares upwards of $70M.

LogistiCare, Atlanta, GA & Austin, TX (2012-2019)

Regional Senior Vice President (2017-2019)

Helmed operations of 600-employee department. Collaborated with senior leadership and discussed services, marketing strategies, and initiatives affecting performance. Resolved complex business issues from strategy to execution. Navigated complexities of cross-border/diverse teams and engagement. Ensured regulatory policies and procedures were met. Instituted best practices for efficient and effective operations. Conducted training and development for regional employees Established strategic business relationships with suppliers, manufacturers, and industry leaders. Evaluated managers’ performance and confirmed goals and polices adherence.

Led a 2-state call center consolidation that increased customer satisfaction and reduced FTE cost by 12%.

Spearheaded and revamped the Florida operations leadership team and produced a high performing, award-winning organization with a 30% EBITDA improvement.

Drove 30% new market growth and heightened customer performance metrics in expanded Texas, Florida, and Louisiana territories.

Vice President (2012-2017)

Oversaw departments, strategic direction, and 280-member operation. Mentored and motivated teams to provide quality work to reach goals and objectives. Managed strategic daily operations. Communicated with leadership teams, client board members and employees. Brainstormed and presented ideas for improvements. Resolved challenges and alleviated problems. Formed and cultivated industry alliances with state officials and subcontractors.

Steered and implemented built a 300-FTE call center with a $60MM operating budget.

Achieved Consolidated P&L and exceeded goals established for GM and EBITDA by 10%. Revenue $49MM and EBITA 45.6MM.

Reviewed current operations analyses and devised strategic plans which reduced fraud and returned $7MM to Texas. Subsequently grew the Texas operation to $100MM through partnerships.

Education

M.B.A., Regis University (Denver, CO)

B.S., Business Management, University of Phoenix (Albuquerque, NM)

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