DONNARENE LESLIE

** ******* *****, ******** **, L6W 1V1

Telephone: 437-***-****

Email: ad4xxu@r.postjobfree.com

Customer Service Professional with outstanding communication and interpersonal skills. Excellent ability to establish and develop productive rapport with customers, staff and management; while maintaining the highest level of integrity and professionalism.

EXPERIENCE

2023-2024

Streetcar Operator, Toronto Transit Commission

Conduct pre-trip and post-trip inspections of vehicle

Operate a large 100 feet vehicle on rails safely

Communicate with passengers daily

Assist customers with directions, questions regarding the city transit

Transport passengers along established routes

Vehicle equipped with wheelchairs accessibility, and aid passengers in boarding

Provide passengers with information on schedules and stops

While driving constantly checking overheads, surroundings for safe commute

2015- 2023

Personal Support Worker, CAREPARTNERS

Provide personal support

Assist in providing emotional and physical comfort and safety to the patient

Observe and report changes in the patient’s physical and emotional conditions

Help ensure that each patient receives the proper diet, assist with meal preparation and feed or assist patients

Assist in maintaining the patients units/ house is clean and safe

2005-2015

Swing Manager, McDonalds Canada

Always assured balancing of cash

Responded to customer inquiries and complaints

Made sure employees were following Health and Safety Policies

Assisted in training of new employees

Supervision of the day-to-day operations

Supervised and managed teams of 15 to 20 people per shift

Met sales target by motivating crews

Monitor safety, security, and profitability

Shift planning for each shift

Monitor crew performance during shifts

2004

Security Guard, Lion’s Security Company

Enforced company policies for further security

Monitored the buildings fire and security systems

Supervised incoming/outgoing traffic through a series of logs

Protected the company’s assets, patrons and employees against theft, fraud, vandalism and abuse in accordance with Internal Control Manuals

Provided first aid and medical attention as required

2002-2003

Receptionist, Airport Inn Hotel

Register arriving guests and assign rooms

Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guest to guests’ complaints

Displayed hospitality for guest through kindness and lobby treats

EDUCATION

Personal Support Worker, Medix College, Toronto, ON 2015

Relevant courses included:

Body structure, functions & common Conditions

CERTIFICATES

Ontario Food Handlers Certificate October 2014

Standard Level C CPR April 2015

First Aid Certificate April 2015

Crisis Prevention Intervention April 2015

Perfect Attendance

SKILLS

Great leadership skills

Quick learner and adapt well to changes

Work well under pressure

Detail oriented

Interact well with people

ACTIVITIES

I LOVE SHOPPING, TRAVELING, LISTENING TO MUSIC, SPENDING TIME WITH MY KIDS, HELLPING OUT MY FAMILY MEMBERS, AND I AM A BIG FAN OF SPORTS.

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