Brenda J. Carpenter

256-***-**** - ad4xx4@r.postjobfree.com

CUSTOMER SERVICE SPECIALIST

WORK EXPERIENCE:

Alorica Call Center-Customer Service Representative-WAH-Remote (July 2019-July 2023) Communicate via inbound and outbound high volume telephone calls, emails, or chat with provider offices and facilities/hospitals regarding benefits and claims resolutions by utilizing computerized system for tracking, information gathering, and /or troubleshooting issues to provide a high quality customer experience. Accurate documentation and record updates with my ability to prioritize and organize my work in a multitasked environment. Communicate feedback and progress to management by way of systems. Escalate customer complaints, calls, or system issues through the appropriate channels to management with my excellent written and oral communications skills. Life and Health Broker/Agent (02/21/2018-July 2020) Solicit appointments and applications for Insurance Sales and Marketing, presentation of Life and Health products with verification of current coverage, quality customer service; contract with other companies to write, collect premiums and promote their products; Health insurance verification during Open Season to determine proper Election Periods for applications; Abide by all federal and state privacy laws and regulations for confidentiality of all clients. Placed license on hold in 2020.

New York Life Insurance (09/2017-12/2017) - Insurance Sales and Marketing Agent with Life and Health prospecting and sales; utilized a CRM-Customer Relationship System with financial professionals; as a compassionate problem solver I provided quality customer service with overcoming objectives.; multi-tasking; verbal and written communications; and collaborative based with other Agents.

H&R Block (12/15/2015-05/05/2017) -Client Services Professional, Receptionist-Open/close the office with phone coverage; meet and greet all customers to answer general inquiries; perform marketing calls to set-up and maintain appointments. resolve all scheduling conflicts, maintain office and supplies inventory, appearance; collect all payments and maintain/reconcile cash-drawer. Load and/or update database. Maintain confidentiality and maintain filing systems. Communicate with the off-site Manager to provide data/information and the changing needs of the office. D&Y Staffing (05/18/2015-08/24/2015) - Tele-Recruiter,: Prospecting, sales, and marketing techniques to automated phone data source to screen, qualify, collect data, and network with physicians to recruit and generate viable candidate leads for locum assignment opportunities all over the US; Processed physicians' presentation package for forwarding to staffers.

Various Temporary Agencies (12/2013-05/18/2015) - Performed Clerical, Administrative, and Analyst positions on a temporary basis; Helped a prominent company recover $38K in unbilled services by researching past job service billings and submitting a combined report. Brenda J. Carpenter-Continued

Allstate Insurance Company (03/2011-05/2013) - Licensed P&C Sales Producer, Sale of property and casualty coverage; cross sales with inside and field sales that increased book of business each month; collection of premiums, data entry, customer service, pre-qualify skills; planning and business development, with meet and greet skills; Interpersonal skills that developed a strong customer base and a well working team of professionals; business to business owners of property liability sales program database was introduced to staff to utilize an untapped market; prospecting database with daily administrative and account management for day to day needs. West Telecommunications (11/2008 - 03/02/2011) - Customer Care/Support-Call Center, Consult with customers about wireless products or technical services; Sales and up-sales were met each month; Process payments and payment arrangements without errors; resolving billing issues and disputes to satisfy all customers; Troubleshoot tier one network, features and account issues to customer satisfaction. Maintain selling goals monthly by consistently increasing sales. EDUCATION: Alabama Life & Health Insurance License-2017 - Brokerage License in 2018 Univ. of Alabama (UAH) - Huntsville, AL- Certificate Course -Microsoft Excel 2013/2015 Calhoun Community College - Huntsville, AL - Degree: Associate - Major: Accounting/2005 Calhoun Community College-Huntsville, AL - Degree: Associate - Major: Business/2005