Customer Service
Resume:
Rae Kovach
Kalamazoo, MI *****
************.**@*****.***
To be part of and have the opportunity to learn, grow, excel, and become part of a dedicated, influential, prospering company.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager/Inventory Specialist
Dollar General - Michigan
August 2023 to February 2024
open and close store, cash handling, banking, customer service, customer relations, training, checking in vendors with handheld, doing orders, stocking, inventory, cover shifts, POS and computer knowledge, scheduling, FIFO, rotation (expiration) of perishable items, retail and convenience sales, food safety, hazardous materials safety, keeping up on certs
CSR
Love's Travel Stops & Country Stores - Alamo, MI
March 2022 to March 2023
• Interacted with customers through live chat
• Assisted customers with questions
Lead Assistant Manager
Speedway LLC - Kalamazoo, MI
May 2001 to January 2022
In charge of store when manager is unavailable. Open and close store. Banking. Customer Service. Customer Complaints. Training. Stocking. Data Entry. Receiving. Inventory. Cleaning. Staying current on safety precautions for employees, customers, and store. Retail. Cash/Transaction Handling Assistant Store Manager
Dollar General - Parchment, MI
May 2019 to November 2020
In charge of store when manager is unavailable. Open and close store. Banking. Customer Service. Customer Complaints. Training. Stocking. Data Entry. Receiving. Inventory. Cleaning. Staying current on safety precautions for employees, customers, and store. Retail. Cash/Transaction Handling Executive Assistant
Aimbridge Hospitality - Portage, MI
May 2016 to July 2019
Started as a housekeeper. I learned very quickly, worked very hard, was frequently requested by long-term guests, as well as short-term guests. I even received thank yous, etc, (mailed to Homewood)from guests. I was also entrusted to start training new housekeepers, which lead to being head trainer. I also made employee of the quarter(4th quarter, Oct-Dec) during my first 6 months. I was promoted to Assistant Executive Housekeeper in July 2017. I assist executive housekeeper with assigned duties 3 days/wk as well as perform all the executive duties on my own 2 days/wk. I help in other areas of hotel when needed(laundry, housekeeping, front desk, cash Handling, handling customer concerns/complaints, and training new housekeepers). Also performed some data entry, computer and clerical work using Microsoft programs. Supervisory experience as well.
Inventory Data Entry Clerk, Associate
Bowers Manufacturing (WKW) - Battle Creek, MI
August 2014 to December 2015
Battle Creek, MI - August 2014 to December 2015
Responsibilities
Counted incoming and outgoing parts(internal and external), hourly inventory of all parts in production including scrap, being assembled, and reworked. Logged (10 rounds/8 HR shift) data on computer. Communication with prior and following shift counter. Press relief (break relief), quality inspection also included along with training new employees.
Accomplishments
Learned something new, more computer experience
Skills Used
Communicating with co-workers, supervisors, quality techs, and those in shipping and receiving. Ability to do some math, read paperwork, learn layout of entire company. Some Microsoft programs computer experience--Learn quickly and multi
task, working well with others or without supervision. Manager
Thrashers - Fulton, MI
August 2003 to November 2006
Operated store alone. Cash Handling, handled customer comments, concerns, and complaints, trained new employees, took orders for grocery, merchandise, liquor, tobacco, lotto, hunting licenses, and hardware orders weekly, priced and take care of all merchandise, conducted weekly inventory, rotated stock, stocked shelves, cleaned entire store and hardware. Was promoted from associate to manager after 6 wks.
• Promoted after 6 wks
• Managed a group of associates
• Responsible for running entire business frequently
• Supervised all scheduled employees
• Handled day-to-day operations
• Managed sales, customer relations, and inventory management On Call Associate
Pharmacia and Upjohn - Portage, MI
February 2002 to March 2003
Packaging and polishing
• Managed day to day operational tasks
• Maintained courteous relationships with colleagues Production Worker
Ronningen Research and Development - Vicksburg, MI December 1998 to August 2000
Responsibilities
Operated automatic and semi automatic injection molding presses, trained new employees, gave breaks, inserting, heat staking, trimming, assembly, and some quality training(before layoff). Accomplishments
Learned a lot about technology, medical and automotive parts. Became very interested in quality. Skills Used
Quick learner, ability to multi task and produce high quality parts in a reasonable time, keen eye for detail Relief Operator, Production Operator
River City Plastics - Mendon, MI
June 1996 to November 1998
Started as press operator. Promoted to Relief Operator in 6 mos. Maintained numerous automatic presses every shift, trained new employees, relieved operators for breaks, weighed parts, stocked presses with boxes, supplies, etc needed for shift.
Housekeeper, Laundry Attendant
Birch Adult Care - Leonidas, MI
July 1994 to June 1996
Responsibilities
Clean resident rooms(as well as lobby, bathrooms, cafeteria whenever needed), sweep, mop, vacuum, dust, empty trash...learning experience part time(family owned at time). Laundry. Accomplishments
Met a lot of wonderful people
Skills Used
Compassion, thoroughness, ability to handle many different types of situations and people. Education
Diploma in General, some Business Management Training Mendon Middle/High School - Mendon, MI
September 1984 to June 1996
Skills
• Supervisor/management (10+ years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Hospitality/housekeeping, cleaning (10+ years)
• Guest Services (6 years)
• Quality Control (5 years)
• Supervisory (10+ years)
• Domestic Engineer (10+ years)
• Inventory Control (6 years)
• Food Safety Experience (6 years)
• Food Service (6 years)
• Food Handling (6 years)
• Custodial Experience (10+ years)
• Data Entry (3 years)
• Cleaning Experience (10+ years)
• People Person (10+ years)
• Clerical Experience (2 years)
• Organizational Skills
• Office Experience
• Cashiering
• Plastics Injection Molding
• Store Management Experience
• Manufacturing
• Research & Development
• Management
• Machine Learning
• Retail management
• English
• Assistant manager experience
• Leadership
• Financial services
• Sales
• Store management
• Filing
• Home care
• Business Management
• Product Development
• Restaurant experience
• Hotel experience
• Team Management
• Retail sales
• Banking
• Loan processing
• Quality Assurance
• Live Chat
• Personal Assistant Experience
• Writing skills
• Quality Inspection
• Assembly
• Manufacturing
• Quality control
• Plastics injection molding
• Research & development
• Quality assurance
• Supervising experience
• Guest services
• Customer service
• Leadership
• Cash handling
• Retail sales
• Store management
• Banking
• Hospitality
• Hotel experience
• Machine learning
• Data management
• Team management
• Cash register
• Clerical experience
• Live chat
• Sales
• Cleaning
• Custodial experience
• Communication skills
• Industrial equipment
• Management
• Budgeting
• Financial services
• POS
• POS (5 years)
• Pricing
• Computer Networking
• Data Analysis
• Front desk
• Packaging
• Research
• Product development
• Assistant manager experience
• Retail management
• Organizational skills
• Merchandising
• Computer skills
• Inventory control
• English
• Time management
• Basic math
• Phone etiquette
• SAP
Certifications and Licenses
Driver's License
Food Handler Certification
Additional Information
SKILLS
Supervisor/Management experience-hospitality/housekeeping, cleaning, customer service, retail, cash handling, food preparation, inventory, quality control in plastic manufacturing environment, and some computer
knowledge (which I would really enjoy learning more about). (10+ years), Executive/ supervisory experience in hotel environment, assign duties and tasks for the day to housekeepers, be in charge of a full team of housekeepers, make sure duties are 1. completed, inspect rooms after cleaned to verify ready for check-in, ensure paperwork is filled out and turned in, carts and supplies taken care of, keys returned and signed in at end of shift (2 years), as well as helping in other depts. Ability to learn (pick up) software, computer programs, data, and tech related info. Learn and adapt very quickly. Very intrigued and interested in technology, AI, etc and how it all works and where it's leading us. Some knowledge of Microsoft programs and software, such as Windows and Outlook. Current position -- Domestic Engineer (exp-20yrs) Caregiver, Chef, Chauffeur, Housekeeper just to name few, for 2 teenage boys (17,19), a 15yr old daughter, and my 6yr old husky/collie mix. Gaps in employment due to lay-offs, inability to find employment, and raising children.
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