LAURIE BALLARD

ad4xwf@r.postjobfree.com 832-***-**** La Porte, TX 77571

Summary

I am a hard worker and willing to learn and grow.

I am actively pursuing a desk-based role that predominantly involves seated responsibilities, with minimal standing or walking requirements. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Skills

• Interpersonal Communication

• Membership Renewals

• Administrative Support

• Order Fulfillment

• Customer Service

• Attention to Detail

• Problem-Solving

• Willingness to Lead

• Positive and Friendly

• Fast Learner

• Customer Complaint Resolution

• MS Office Applications

• Multitasking and Organization

• Appointment Setting

• Appointment Scheduling

• Order Processing

• Customer Support

Experience

Lineage Logistics - Cold La Porte, TX

Lead Customer Service Representative

03/2003 - 09/2023

• Provided guidance and support to customer service representatives.

• Assisted in resolving escalated customer complaints.

• Developed customer service policies, procedures and standards.

• Coordinated and monitored the shipment of goods to ensure timely delivery.

• Processed documents including bills of lading, invoices, and other import and export related paperwork.

• Maintained detailed records of all imported and exported products.

• Researched applicable laws and regulations regarding international trade activities.

• Provided customers with information about product specifications, availability, cost, and delivery dates.

• Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.

• Assisted customers with any questions or concerns that arose during the import and export process.

• Reviewed supplier invoices against purchase orders to ensure accuracy prior to payment processing.

• Checked import and export documentation to determine cargo contents.

• Conducted inventories and updated database to reflect accurate cargo information.

AmeriCold Logistics La Porte, TX

Customer Service Representative

09/1993 - 03/2003

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education and Training

Milby High School Houston, TX

High School Diploma

04/1980

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